Senior Solution Engineer & Customer Success Lead – Championing Technical Excellence, Regulatory Mastery, and Sustainable Growth for Clients at brighthush

About brighthush

brighthush is a trailblazing technology partner that transforms the way businesses confront regulatory complexity. By marrying deep compliance expertise with cutting‑edge software, we turn compliance from a costly hurdle into a strategic differentiator. With a presence in over 30 countries and a portfolio that spans finance, healthcare, manufacturing, and beyond, brighthush empowers clients to innovate confidently while staying ahead of evolving legal landscapes.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a high‑impact, cross‑functional team that tackles real‑world challenges. We are committed to:

• Continuous Learning: Internal bootcamps, industry certifications, and mentorship programs that keep you at the forefront of technology and compliance.
• Innovation Culture: A flat hierarchy that encourages experimentation, rapid prototyping, and direct influence on product direction.
• Inclusive Environment: A diverse workforce that values every voice and promotes equity at every level.
• Work‑Life Balance: Flexible remote work, generous vacation policies, and wellness initiatives that support your personal and professional well‑being.

Key Responsibilities

As the Senior Solution Engineer & Customer Success Lead, you will be the linchpin between our clients and our engineering, product, and legal teams. Your role will encompass:

• Customer Success Management: Own the entire customer lifecycle—from onboarding and adoption to renewal and expansion—while maintaining satisfaction scores above 90%.
• Solution Implementation: Lead the design, configuration, and deployment of our compliance platform, customizing solutions to fit each client’s unique processes and regulatory requirements.
• Regulatory Assurance: Translate complex regulations (GDPR, ISO 27001, PCI‑DSS, CCPA, etc.) into actionable technical controls and audit‑ready documentation.
• Project Leadership: Coordinate cross‑functional teams (engineering, product, sales, legal) to deliver projects on time, within scope, and on budget.
• Performance Monitoring: Define, track, and report on KPIs for solution health, usage, and compliance, providing insights to stakeholders.
• Continuous Improvement: Identify gaps in processes or product features, propose enhancements, and collaborate with product managers on roadmap prioritization.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client workshops, positioning the company as a trusted advisor.

Essential Qualifications

• 2–5 years of experience in customer success, technical implementation, or regulatory compliance roles.
• Proven track record of managing complex, multi‑phase projects with cross‑functional teams.
• Excellent written and verbal communication in English; German language proficiency is a plus.
• Deep understanding of data protection regulations (GDPR, CCPA) and industry standards (ISO 27001, SOC 2, PCI‑DSS).
• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and SaaS deployment models.
• Analytical mindset with the ability to translate business requirements into technical specifications.
• Customer‑centric approach: empathy, problem‑solving, and a passion for delivering exceptional service.

Preferred Qualifications

• Certifications such as CISSP, CISM, or PMP.
• Experience in the financial services or healthcare sectors.
• Knowledge of API integration, data migration, and automation tools (e.g., Zapier, MuleSoft).
• Previous experience in a startup or high‑growth environment.
• Fluency in additional languages (German, French, Spanish).

Core Skills & Competencies

• Technical Proficiency: Ability to troubleshoot complex technical issues and guide clients through configuration steps.
• Project Management: Expertise in Agile and Waterfall methodologies, with tools such as Jira, Trello, or Asana.
• Regulatory Knowledge: Up‑to‑date understanding of evolving compliance landscapes and the ability to stay ahead of regulatory changes.
• Stakeholder Management: Skilled at building rapport with C‑level executives, technical leads, and end users.
• Data‑Driven Decision Making: Comfortable working with dashboards, analytics, and reporting tools.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Participate in a structured mentorship program pairing you with senior leaders.
• Earn industry certifications through sponsored training and exam reimbursements.
• Attend quarterly hackathons and innovation sprints to prototype new features.
• Take on progressively larger projects, eventually leading cross‑regional customer success teams.
• Explore lateral moves into product management, data science, or compliance advisory roles.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in Germany, with a dedicated office in Munich for those who prefer a physical workspace. We celebrate diversity, encourage open dialogue, and foster a culture where ideas are valued over titles. Regular virtual coffee chats, hackathon weekends, and quarterly all‑hands meetings keep the team connected and aligned.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for mid‑level solution engineers.
• Performance‑based bonuses tied to customer satisfaction and project delivery metrics.
• Equity options to share in the company’s growth.
• Comprehensive health insurance, including dental and vision plans.
• Flexible vacation policy with a minimum of 25 days per year.
• Wellness stipend for gym memberships, meditation apps, or ergonomic office equipment.
• Professional development budget covering conferences, courses, and certifications.

How to Apply

Ready to take the next step in your career and help shape the future of compliance technology? Submit your resume, cover letter, and any relevant portfolio or case studies through our careers portal. We look forward to learning how your expertise can drive success for our clients and growth for brighthush.