Senior Spanish‑Fluent Customer Experience Specialist – Remote Luxury Brand Support in Greece – Elevate Your Career with brighthush – Global Luxury Service Excellence

About brighthush

brighthush is a pioneer in premium customer experience, redefining how luxury brands connect with their most discerning clientele. With a global footprint that spans continents and cultures, we fuse empathy, innovation, and a relentless pursuit of excellence to create unforgettable moments for every customer. Our people are the heart of our success – we empower them to think creatively, act boldly, and grow continuously. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic, inclusive environment where your voice matters and your career trajectory is our top priority.

Why This Role is a Game‑Changer

As a Spanish‑Speaking Customer Experience Specialist, you will become the frontline ambassador of brighthush’s luxury brand. Your interactions will shape the perception of our brand, turning routine exchanges into memorable experiences that resonate across cultures. Working remotely from Greece, you’ll enjoy the flexibility of a hybrid schedule while collaborating with a global team that values diversity, creativity, and excellence. This role is not just a job – it’s an opportunity to influence the future of luxury customer service, to innovate processes, and to leave a lasting impact on a worldwide audience.

Key Responsibilities

• Deliver Exceptional Service: Provide timely, accurate, and personalized assistance to Spanish‑speaking customers across multiple channels – phone, email, chat, and social media. Your goal is to exceed expectations at every touchpoint.
• Advanced Troubleshooting: Diagnose and resolve complex issues by leveraging deep knowledge of our products, services, and internal processes. You’ll become the go‑to expert for high‑impact cases.
• Customer Feedback Loop: Proactively call, collect, and analyze customer feedback to identify trends, pain points, and opportunities for continuous improvement. Your insights will inform product development and service enhancements.
• Escalation Management: Escalate high‑priority or sensitive cases to the appropriate teams, ensuring swift resolution and follow‑up to guarantee customer satisfaction.
• Empathy & Professionalism: Demonstrate genuine empathy and maintain a professional tone in every interaction, whether written or verbal. Your demeanor sets the tone for the brand’s luxury ethos.
• Premium Experience Management: Curate a premium experience for each customer, anticipating needs and offering tailored solutions that reflect our brand’s luxury ethos.
• Cross‑Functional Collaboration: Work closely with product, technical support, and marketing teams to resolve cases efficiently and share insights that drive continuous improvement.
• Performance Excellence: Consistently meet or exceed performance targets, quality metrics, and customer satisfaction scores. Your data‑driven approach will help us refine our service standards.
• Innovation Champion: Identify opportunities to streamline processes, adopt new technologies, and implement best practices that elevate the customer journey.

What You’ll Bring

• Fluent Spanish & English: Native‑level Spanish communication paired with strong English skills to interact with global stakeholders.
• Experience in customer service, preferably within a premium or luxury brand environment.
• Strong interpersonal skills with the ability to handle sensitive and high‑stakes cases with discretion.
• Proficiency in computer applications and a quick learning curve for new technologies.
• Familiarity with CRM systems (e.g., brighthush, brighthush) is a plus.
• Bachelor’s degree or equivalent professional experience is preferred.
• Passion for luxury, a keen eye for detail, and a commitment to delivering world‑class service.

Essential Qualifications

• Minimum 2 years of customer service experience in a high‑end setting.
• Proven track record of achieving high customer satisfaction scores.
• Strong analytical skills to interpret data and translate insights into action.
• Excellent written and verbal communication in Spanish and English.
• Self‑motivated, organized, and able to thrive in a remote work environment.
• Adaptability to evolving processes, technologies, and customer expectations.

Preferred Qualifications

• Experience with luxury travel, hospitality, or high‑value consumer goods.
• Knowledge of Greek language and culture (a bonus, not a requirement).
• Certifications in customer service or related fields.
• Previous remote work experience with a global team.
• Experience with data analytics tools or customer journey mapping.

Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and anticipate their needs.
• Problem‑Solving: Quickly identify root causes and implement effective solutions.
• Communication: Clear, concise, and persuasive communication across all channels.
• Adaptability: Comfortable with evolving processes and technologies.
• Team Collaboration: Ability to work seamlessly with cross‑functional teams.
• Time Management: Prioritize tasks and manage multiple cases simultaneously.
• Data‑Driven Decision Making: Use metrics to guide actions and measure impact.
• Innovation Mindset: Constantly seek ways to improve the customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Experience Specialist, you’ll have access to:

• Comprehensive onboarding with certified instructors and real‑world simulations.
• Ongoing training modules covering product knowledge, advanced customer service techniques, and leadership skills.
• Mentorship programs pairing you with senior experts in the field.
• Clear career pathways to roles such as Customer Success Manager, Service Delivery Lead, or Brand Experience Director.
• Annual performance reviews with actionable feedback and personalized development plans.
• Opportunities to lead cross‑functional projects, influencing strategy at the highest levels.
• Access to industry conferences, webinars, and workshops to stay ahead of trends.

Work Environment & Culture at brighthush

Our culture is built on trust, respect, and a shared passion for excellence. You’ll experience:

• Flexible remote work from Greece, with optional on‑site visits to our state‑of‑the‑art headquarters.
• A collaborative, inclusive environment where diverse perspectives are celebrated.
• Regular virtual team‑building events, hackathons, and innovation challenges.
• Community engagement initiatives, including volunteering, sustainability projects, and social responsibility programs.
• Modern, ergonomic workspaces with relaxing break areas, high‑speed internet, and advanced collaboration tools.
• Recognition programs that celebrate individual and team achievements.
• Transparent communication from leadership, fostering a sense of ownership and belonging.

Compensation & Perks

We offer a competitive compensation package designed to reward your expertise and dedication:

• Competitive monthly salary with 14th salary payment (annual bonus potential).
• Health care benefits covering medical, dental, and vision plans.
• Relocation support: flight tickets, hotel accommodation, and assistance with house hunting.
• Free online Greek language courses to help you settle in.
• Employee discounts on products, travel, and partner services.
• Wellness programs, including gym memberships, mental health resources, and flexible time off.
• Annual company retreats and special events celebrating milestones and achievements.
• Technology stipend for home office setup and high‑speed internet.
• Performance‑based incentives and recognition awards.

How to Apply

Ready to elevate your career and join a brand that values excellence, empathy, and innovation? Click the link below to submit your application and start your journey with brighthush.