Senior Spanish‑Speaking Customer Service Representative – Remote – Insurance & AI Support Specialist at brighthush

About brighthush

At brighthush, we’re redefining the future of insurance by blending cutting‑edge technology with human empathy. Our mission is to empower customers with instant, accurate, and personalized support while driving innovation across the industry. As a remote‑first organization, we value flexibility, collaboration, and continuous learning. If you’re passionate about delivering exceptional service, thrive in a fast‑paced environment, and want to be part of a team that’s shaping the next wave of insurance solutions, brighthush is the place for you.

Why Join brighthush?

When you step into brighthush, you’ll find:

• A culture that celebrates diversity, inclusion, and open dialogue.
• Opportunities to work on groundbreaking projects that influence the entire insurance ecosystem.
• A supportive environment where your ideas matter and your growth is a top priority.
• Access to state‑of‑the‑art AI tools that enhance your productivity and customer experience.
• A collaborative team of visionaries who are committed to excellence and innovation.

Key Responsibilities

As a Spanish‑speaking Customer Service Representative, you will be the frontline guardian of our customer experience. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Deliver outstanding service via phone, email, chat, and other digital channels, ensuring every interaction reflects brighthush’s commitment to quality.
• Accurate Documentation: Record all customer interactions and actions in our CRM immediately after each engagement, maintaining a flawless audit trail.
• First‑Line Troubleshooting: Apply basic troubleshooting steps to resolve inquiries quickly, escalating only when necessary.
• Certificate & Policy Assistance: Process simple certificate requests and manage the email inbox for policy‑related queries.
• Self‑Management: Prioritize tasks, manage your workload independently, and maintain high productivity with minimal supervision.
• Adaptability: Seamlessly shift focus between channels and customer needs, demonstrating empathy and professionalism at all times.
• Process Improvement: Provide frontline feedback on recurring pain points, contributing to the refinement of our processes and AI response templates.
• Additional Duties: Perform other responsibilities as requested, directed, or assigned, ensuring a holistic contribution to the team.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of proven customer service experience.
• Fluency in Spanish (both written and spoken) with a strong command of English.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Proficiency with CRM systems and common customer service software.
• Strong problem‑solving skills, with the ability to troubleshoot and resolve issues before escalation.
• Excellent written and verbal communication skills.
• Time‑management and multitasking abilities to handle multiple interactions simultaneously.
• Comfort with AI‑enabled support tools (chatbots, AI knowledge bases, generative AI assistants) and a willingness to learn and adhere to company guidelines.

Preferred Qualifications

• Experience in the insurance industry or a related regulated field.
• Prior exposure to AI‑driven customer support platforms.
• Knowledge of insurance terminology, policy structures, and compliance requirements.
• Experience with remote collaboration tools and virtual teamwork.

Skills & Competencies

Success at brighthush requires a blend of technical proficiency and soft skills:

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering a positive experience.
• Technical Aptitude: Comfortable navigating multiple software systems and troubleshooting technical issues.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Analytical Thinking: Ability to identify patterns, diagnose problems, and propose actionable solutions.
• Collaboration: Strong teamwork skills, with a willingness to share insights and support colleagues.
• Adaptability: Quick to adjust to changing priorities, new tools, and evolving customer expectations.
• Continuous Learning: Eagerness to stay updated on industry trends, product knowledge, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions:

• Structured onboarding and ongoing training programs, including P&C licensing support.
• Access to AI and data‑analytics workshops that deepen your technical skill set.
• Mentorship from senior leaders and cross‑functional teams.
• Clear promotion tracks from Customer Service Representative to Senior Representative, Team Lead, and beyond.
• Opportunities to contribute to product development, process improvement, and AI strategy.

Work Environment & Company Culture

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant community:

• Flexible work hours that accommodate your lifestyle.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• A culture that values transparency, accountability, and mutual respect.
• Inclusive policies that celebrate diversity and foster belonging.
• Employee resource groups and community outreach initiatives.

Compensation & Benefits

We offer a competitive and transparent compensation structure:

• Base pay of $18 per hour during the training phase.
• Increase to $21 per hour upon successful completion of licensing and training.
• Health, dental, and vision insurance plans.
• Generous paid time off: 4 weeks of PTO, 10 paid company holidays, and 2 floating holidays.
• 401(k) retirement plan with employer match.
• Personal assistance programs to support work‑life balance.
• Access to wellness resources, mental health support, and continuous learning credits.

How to Apply

Ready to elevate your customer service career with brighthush? Click the link below to submit your application. We’re excited to learn how your skills and passion align with our mission.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the interview process, please let us know, and we will gladly provide the necessary support.

Closing

Join brighthush and become part of a forward‑thinking team that’s reshaping the insurance landscape. Your expertise in Spanish customer service, combined with our AI‑powered tools and collaborative culture, will help us deliver unparalleled support to our clients worldwide. If you’re ready to make a tangible impact, apply today and start your journey with brighthush.