Senior Staff Technical Customer Success Manager – API & AI Integration Champion for Innovative Cloud Solutions

About brighthush and the Future of Connectivity

brighthush is at the forefront of the AI connectivity revolution, building the infrastructure that lets organizations securely, efficiently, and intelligently exchange data across APIs and AI workloads. Trusted by Fortune 500 enterprises and AI‑native startups alike, brighthush’s unified API and AI platform empowers businesses to accelerate, govern, and monetize the flow of intelligence—no matter the model, cloud, or on‑premises environment. As a rapidly growing, fast‑paced technology company, we’re looking for a visionary leader who can help our customers unlock the full potential of our platform while driving measurable business outcomes.

Why This Role Matters

As a Staff Technical Customer Success Manager, you will be the bridge between our customers and the brighthush technology stack. You’ll champion their success, identify growth opportunities, and shape the future of our customer experience strategy. Your influence will extend across sales, product, and engineering, ensuring that every customer’s journey is seamless, data‑driven, and scalable.

Key Responsibilities

• Customer Lifecycle Coaching: Guide customers from onboarding through expansion, ensuring they achieve their desired outcomes and realize the full value of brighthush’s platform.
• Strategic Vision Partner: Inspire customers to develop AI‑optimized, API‑centric roadmaps that align with their business goals, positioning brighthush as a pivotal partner.
• Adoption & Engagement Blueprint: Co‑define what success looks like—adoption plans, post‑sales engagement, and recommended best practices—tailored to each customer’s maturity level.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Sales, Product, and Engineering to surface customer insights, drive feature requests, and accelerate time‑to‑value.
• Process & Tool Innovation: Lead the design and implementation of self‑service tools, reusable assets, and automation that increase team efficiency and customer satisfaction.
• Advanced Customer Projects: Own and deliver high‑impact, cutting‑edge initiatives that showcase the power of brighthush’s platform to complex, enterprise‑grade customers.
• Subject‑Matter Expertise: Become the go‑to authority on brighthush products and technologies, translating technical concepts into actionable business value.
• Stakeholder Engagement: Build strong relationships with internal peers, business partners, and external partners to create a unified, customer‑centric culture.

Essential Qualifications

• Proven experience managing a portfolio of commercial customers in a technically advanced environment (SaaS, Open Source, or Infrastructure).
• Deep understanding of cloud‑native ecosystems—Containers, Kubernetes, Microservices—and foundational knowledge of API Management (APIM).
• Strong organizational skills, self‑starter mentality, and the ability to drive outcomes in a fast‑moving startup environment.
• Excellent communication and self‑awareness, with the ability to translate complex technical details into clear, business‑relevant insights.
• Passion for brighthush’s technology and a genuine desire to help customers grow and succeed.

Preferred Qualifications

• Experience with AI‑centric platforms or AI‑native startups, and a track record of scaling customer success programs.
• Hands‑on knowledge of DevOps practices, CI/CD pipelines, and IaaS cloud computing.
• Demonstrated ability to build and execute automated customer engagement strategies that drive adoption and expansion.
• Background in building or leading customer success teams, with a focus on data‑driven decision making.

Key Skills & Competencies

• Technical Acumen: Ability to understand and explain complex API, AI, and cloud architectures.
• Strategic Thinking: Craft long‑term customer roadmaps that align with business objectives.
• Data‑Driven Decision Making: Leverage analytics to identify trends, predict churn, and uncover upsell opportunities.
• Influence & Collaboration: Work effectively across cross‑functional teams and external partners.
• Customer‑Centric Mindset: Prioritize customer success above all else, turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. You’ll have the chance to:

• Lead the design of a world‑class customer success organization, shaping processes that scale globally.
• Mentor and coach junior team members, building a high‑performing, collaborative culture.
• Participate in product strategy sessions, influencing the roadmap based on real‑world customer feedback.
• Attend industry conferences, hackathons, and training programs to stay ahead of emerging trends.
• Earn certifications in cloud, AI, and API management, supported by our learning budget.

Work Environment & Culture at brighthush

We thrive on curiosity, agility, and a relentless focus on customer impact. Our culture is defined by:

• Transparency: Open communication channels and a flat hierarchy that encourages idea sharing.
• Innovation: A sandbox mentality that lets you experiment, fail fast, and iterate quickly.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Inclusivity: A diverse workforce that values different perspectives and fosters belonging.
• Work‑Life Balance: Flexible schedules, remote‑first options, and a focus on outcomes over hours.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the impact you’ll bring:

• Base Salary: $160 k – $200 k, commensurate with experience.
• Equity: Stock options that align your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Annual budget for courses, certifications, and conferences.
• Remote Flexibility: Work from anywhere with the support of a fully equipped home office stipend.

How to Apply

If you’re passionate about driving customer success in a high‑growth, technology‑centric environment, we’d love to hear from you. Bring your expertise, curiosity, and a desire to make a measurable impact on our customers’ journeys. Apply today and help shape the future of AI connectivity at brighthush.