Supervisor – Sales & Customer Service Call Center – Lead, Mentor, and Drive Exceptional Customer Experience at brighthush

About brighthush

At brighthush, we’re not just a company – we’re a movement that redefines how people connect, communicate, and thrive in the digital age. With a global footprint that spans continents and a portfolio of cutting‑edge products and services, brighthush empowers millions to stay connected, stay productive, and stay inspired. We believe that technology is a catalyst for human connection, and we’re committed to building a future where every interaction is seamless, meaningful, and memorable.

Why Join brighthush?

When you step into the brighthush family, you’re stepping into a culture that celebrates curiosity, champions innovation, and rewards bold ideas. Our brighthush Team is a vibrant community of thinkers, doers, and dreamers who collaborate across disciplines to solve real‑world problems. We’re driven by a shared purpose: to make technology work for people, not the other way around.

As a Supervisor in our Sales Call Center, you’ll be at the heart of that purpose. You’ll guide a high‑performing team that delivers world‑class customer service, ensuring every call, chat, or email reflects the brighthush promise of excellence. Your leadership will shape the customer experience, influence product adoption, and help us build lasting relationships with our customers.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and mentor a team of customer service agents to consistently exceed performance metrics and deliver outstanding service.
• Operational Excellence: Monitor call volume, staffing levels, and quality metrics to maintain optimal efficiency and customer satisfaction.
• Quality Assurance: Conduct live call monitoring, provide constructive feedback, and implement improvement plans to elevate service standards.
• Process & Policy Implementation: Ensure adherence to company policies, procedures, and guidelines while fostering a culture of continuous improvement.
• Customer Issue Resolution: Escalate complex customer inquiries, resolve escalations, and collaborate with cross‑functional teams to find lasting solutions.
• Data‑Driven Decision Making: Analyze performance dashboards, identify trends, and recommend actionable insights to senior leadership.
• Training & Onboarding: Lead onboarding sessions for new hires, ensuring they understand brand values, product knowledge, and service protocols.
• Team Collaboration: Facilitate regular huddles, share best practices, and create a supportive environment that encourages knowledge sharing.
• Compliance & Risk Management: Maintain compliance with regulatory requirements and internal controls, safeguarding customer data and privacy.
• Continuous Improvement: Champion initiatives that streamline processes, reduce call handling time, and enhance the overall customer journey.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of four years of progressive experience in a customer service or call center environment.
• Demonstrated ability to lead, motivate, and develop a team in a fast‑paced, high‑volume setting.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and interpersonal skills, with a proven track record of building trust and credibility.
• Proficiency in using customer relationship management (CRM) systems and call center software.
• Flexibility to work evenings, weekends, and holidays as required.
• Residency within 75 miles of the reporting location (or willingness to relocate).

Preferred Qualifications

• Advanced degree (MBA, Master’s, etc.) or relevant certifications.
• Experience managing a team in a technical product or service environment.
• Background in sales or revenue‑generation initiatives.
• Knowledge of industry best practices in customer experience and quality assurance.
• Experience with performance management tools and coaching frameworks.

Skills & Competencies

• Leadership & Coaching: Ability to inspire high performance, provide constructive feedback, and foster a culture of continuous learning.
• Customer‑Centric Mindset: Deep empathy for customers, coupled with a relentless drive to resolve issues efficiently.
• Analytical Thinking: Strong problem‑solving skills and the capacity to interpret data to inform decisions.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to address emerging challenges.
• Collaboration: Work effectively with cross‑functional teams, including sales, product, and technical support.
• Technology Proficiency: Comfortable with CRM platforms, call‑center software, and data analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the industry we serve. As a Supervisor, you’ll have access to:

• Leadership development programs that sharpen your strategic thinking and people‑management skills.
• Mentorship from senior executives who have navigated similar roles and can offer guidance.
• Cross‑functional projects that expose you to sales, product, and engineering teams.
• Opportunities to lead initiatives that shape the future of customer experience at brighthush.
• Continuous learning resources, including online courses, workshops, and certifications.

Work Environment & Culture

Our remote-first approach means you can work from the comfort of your home while staying connected to the brighthush community through virtual huddles, training sessions, and collaborative tools. We also host occasional in‑person events, training workshops, and team‑building activities to strengthen bonds and celebrate successes.

We value diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every contribution is recognized. Our culture is built on transparency, accountability, and a shared commitment to delivering exceptional value to our customers.

Compensation & Benefits

While the exact salary will depend on your experience and location, the annual range for this role is $72,500.00 – $126,000.00. In addition to a competitive base salary, you’ll have the opportunity to earn incentive pay, overtime, shift differentials, and holiday bonuses.

Our comprehensive benefits package includes:

• Health, dental, and vision insurance.
• Short‑term and long‑term disability coverage.
• Basic and supplemental life insurance.
• Accidental death & dismemberment (AD&D) coverage.
• Identity theft protection.
• Pet insurance.
• Group home & auto insurance.
• Matched 401(k) savings plan.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Paid holidays (up to 8 company‑paid holidays) and personal days (up to 6).
• Paid vacation (up to 15 days for new hires, increasing with tenure).
• Flexible work arrangements and remote work options.
• Employee wellness programs and resources.

How to Apply

If you’re ready to lead a team that delivers world‑class customer service, drive operational excellence, and shape the future of customer experience at brighthush, we want to hear from you. Click the link below to submit your application and join a team that’s as passionate about innovation as you are.