Senior Strategic Customer Success Manager – AI‑Driven Mathematics EdTech Platform – Turkmenistan – Championing Partnerships, Driving Adoption, Delivering Impact for brighthush

About brighthush

brighthush is a global trailblazer in the EdTech arena, pioneering an AI‑first approach to mathematics education that is reshaping classrooms across the world. With a footprint in more than 70 countries and a vibrant community of millions of students, teachers, and families, we are redefining how mathematics is taught and learned. Our platform marries interactive, adaptive, and pedagogically rigorous digital experiences with cutting‑edge data analytics, empowering educators to personalize instruction at scale and to measure learning outcomes in real time. Recognised internationally for excellence, brighthush has earned top industry honours, including the GESS, Global EdTech Prize, CODiEs, Academics’ Choice, and EdTech Digest awards.

Backed by over $50 million in investment and a modern SaaS operating model, brighthush leverages AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high‑quality mathematics education and to support meaningful systemic improvement worldwide. We are a fast‑growing, purpose‑driven organisation that values innovation, collaboration, and a relentless focus on student success.

The Opportunity

We are looking for a passionate, results‑oriented Customer Success Manager to serve as the primary point of contact for partners, schools, and government representatives in Turkmenistan. In this newly created role, you will be responsible for onboarding, training, and ongoing support, ensuring that our platform is fully adopted and delivers measurable impact. You will work closely with ministries of education, NGOs, and strategic partners, building trusted relationships that advance brighthush’s mission in the region. This is a unique chance to shape the future of mathematics education in Turkmenistan while growing your career in a fast‑growing EdTech company.

Key Responsibilities

• Strategic Stakeholder Management: Serve as the main liaison for the Ministry of Education, NGOs, and other key partners. Build and nurture relationships at all levels, ensuring alignment on goals, timelines, and success metrics.
• End‑to‑End Project Ownership: Own the full project lifecycle from planning to execution. This includes implementation, onboarding, training delivery, adoption monitoring, usage analytics, reporting, and continuous stakeholder engagement.
• Team Collaboration: Partner with product, operations, and regional teams to mobilise resources, resolve issues, and deliver large‑scale educational projects. Participate in cross‑functional meetings, training sessions, and stakeholder workshops.
• External Meetings & Presentations: Lead regular meetings, reviews, and presentations with government bodies, NGOs, and institutional partners. Communicate project status, insights, and recommendations clearly and persuasively.
• Product & Platform Expertise: Maintain deep knowledge of all platform features and updates. Translate technical details into actionable insights for educators and partners.
• Data‑Driven Success Tracking: Use analytics to track adoption, engagement, and learning outcomes. Provide actionable reports that demonstrate ROI and inform continuous improvement.
• Continuous Improvement: Gather feedback from users and partners, identify pain points, and collaborate with product teams to drive enhancements that increase satisfaction and impact.

Essential Qualifications

• Fluency in Turkmen and Russian, with advanced proficiency in English.
• Minimum of 3 years of experience in client success, educational projects, or support roles.
• Proven track record of task‑driven project management focused on customer success.
• Strong consultative approach, solution‑oriented mindset, and growth mentality.
• Exceptional verbal and written communication skills in multiple languages.
• High energy, collaborative team player, and results‑driven attitude.
• Ability to work autonomously in a remote setting while reporting to regional teams.
• Must be based in Turkmenistan and available for in‑person meetings, school visits, onsite trainings, and travel within the country.

Preferred Qualifications

• Experience working directly with ministries of education or large NGOs.
• Background in educational technology or curriculum development.
• Knowledge of adaptive learning platforms and data‑driven instruction.
• Experience managing multi‑stakeholder projects in a multicultural environment.
• Previous exposure to AI‑enabled learning solutions.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for educators and learners, with a passion for driving positive outcomes.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Communication: Clear, concise, and persuasive communication across diverse audiences.
• Analytical Skills: Proficiency in interpreting data, generating insights, and making data‑backed decisions.
• Project Management: Strong organisational skills, prioritisation, and the ability to deliver on time.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment.
• Collaboration: Proven ability to work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from seasoned entrepreneurs and industry leaders.
• Regular training on the latest AI and adaptive learning technologies.
• Opportunities to lead high‑profile projects and influence product direction.
• Clear career pathways to senior leadership roles within the Customer Success and Product teams.
• Participation in global conferences, workshops, and industry events.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and impact. Our remote‑first model empowers you to work from anywhere in Turkmenistan while staying connected through collaborative tools and regular virtual check‑ins. We celebrate diversity, encourage creative problem‑solving, and reward initiative. Our team is driven by a shared purpose: to make high‑quality mathematics education accessible to every learner, regardless of geography or background.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses and equity opportunities.
• Health and wellness benefits, including health insurance coverage.
• Generous paid time off and flexible working arrangements.
• Professional development budget for courses, certifications, and conferences.
• Access to our cutting‑edge learning platform for personal and family use.

Why Join brighthush?

If you are eager to make a tangible difference in education, thrive in a dynamic environment, and want to grow alongside a purpose‑driven EdTech leader, brighthush is the place for you. This role offers the chance to work directly with ministries, NGOs, and schools, shaping the future of mathematics learning in Turkmenistan. You will be part of a global team that values innovation, collaboration, and a relentless focus on student success.

Ready to take the next step in your career? Apply now and help us bring equitable, AI‑powered mathematics education to every classroom in Turkmenistan. We look forward to welcoming you to the brighthush family.