Senior Strategic Customer Success Manager – AI‑Powered Competitive Intelligence Champion Driving Adoption, Retention, Expansion, and Enterprise Growth for Enterprise Sales Teams at brighthush

About brighthush

brighthush is not just another SaaS company – we are the vanguard of a new era where artificial intelligence meets sales enablement. Our mission is to empower sales organizations to discover, analyze, and act on competitive intelligence faster and smarter than ever before. By turning raw, unstructured data into razor‑sharp, real‑time insights, we help companies move from a 3.8/10 competitive selling effectiveness score to a market‑leading advantage. In a world where 55% of businesses report that their deals are more competitive than ever, the pressure on sales teams to out‑think, out‑sell, and out‑win rivals has never been higher. brighthush’s generative AI platform automates data ingestion, trend spotting, and strategy formulation, freeing sales leaders to focus on what they do best—selling.

Our culture is built on curiosity, collaboration, and a relentless drive to push the boundaries of AI. We celebrate bold ideas, reward experimentation, and celebrate results. If you’re passionate about AI, sales, and making a measurable impact, brighthush is the place to grow, innovate, and lead.

Why brighthush?

When you join brighthush, you become part of a high‑energy, forward‑thinking team that is redefining the competitive intelligence landscape. We champion transparency, inclusivity, and continuous learning as everyday practices, not buzzwords. Our people thrive in an environment where ideas are challenged, innovation is celebrated, and every contribution directly influences customer success and company growth.

About the Role

As a Senior Strategic Customer Success Manager, you will be the trusted advisor and strategic partner for our enterprise customers. Your mission is to drive adoption, retention, and expansion of our AI‑powered platform, ensuring that each client builds a best‑in‑class competitive intelligence program that delivers tangible business outcomes. You will own the entire customer journey—from onboarding to renewal—and act as the bridge between customers and our product, engineering, and sales teams.

Key Responsibilities

• End‑to‑End Customer Experience: Own the full lifecycle of each account, ensuring seamless onboarding, continuous engagement, and proactive renewal planning.
• Strategic Advisory: Conduct workshops, training sessions, and discovery calls to surface new opportunities for value creation and align AI strategy with business objectives.
• Adoption & Expansion: Design and execute adoption plans that accelerate product usage, identify upsell opportunities, and secure renewal commitments.
• Customer Advocacy: Build deep, trusted relationships with C‑suite executives, sales leaders, and data scientists, becoming the voice of the customer inside brighthush.
• Data‑Driven Success: Leverage analytics dashboards to monitor health scores, usage metrics, and ROI, translating insights into actionable recommendations.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales to influence roadmap decisions, launch strategies, and go‑to‑market plans.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, positioning the brand as a thought leader in AI‑driven competitive intelligence.
• Process & Tool Development: Contribute to the design and refinement of CS processes, playbooks, and automation tools that scale with the business.

Essential Qualifications

• Minimum of 3 years of experience managing B2B SaaS accounts focused on retention and expansion.
• Proven track record of driving adoption and achieving measurable growth metrics (e.g., NPS, churn reduction, upsell revenue).
• Strong project management skills with the ability to juggle multiple high‑priority customer relationships simultaneously.
• Comfort navigating ambiguity in a fast‑paced, high‑growth environment.
• Hands‑on, “roll‑up‑your‑sleeves” mentality with a passion for delivering results.
• Excellent communication and presentation skills, capable of speaking to both technical and non‑technical audiences.
• Experience working with AI or data‑driven products is highly desirable.

Preferred Qualifications

• Background in competitive intelligence, sales enablement, or a related field.
• Experience with enterprise‑grade SaaS platforms and complex sales cycles.
• Knowledge of AI/ML concepts and how they can be applied to sales and marketing.
• Previous involvement in product launches, go‑to‑market strategies, or customer success process design.
• Demonstrated ability to influence cross‑functional teams and drive change.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Analytical Acumen: Proficiency in interpreting usage data, health scores, and ROI metrics to inform decision‑making.
• Relationship Building: Talent for building trust and rapport with senior stakeholders across multiple functions.
• Problem Solving: Creative approach to identifying and resolving customer challenges.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Collaboration: Comfortable working in a cross‑functional, matrixed environment.
• Adaptability: Thrives in a dynamic, evolving organization where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As a Senior Strategic Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Customer Success.
• Transition into product management, sales, or data science roles, leveraging your deep customer and AI knowledge.
• Participate in a structured mentorship program that pairs you with senior leaders across the organization.
• Attend industry conferences, AI workshops, and internal knowledge‑sharing sessions to stay ahead of market trends.
• Contribute to the development of brighthush’s internal learning platform, creating content that benefits the entire team.

Work Environment & Company Culture

brighthush is a high‑energy, collaborative environment where ideas are challenged and innovation is celebrated. Our culture is defined by:

• Transparency: Open communication channels and a flat hierarchy that encourages everyone to speak up.
• Inclusivity: A diverse workforce that values different perspectives and fosters belonging.
• Continuous Learning: Regular hackathons, lunch‑and‑learns, and skill‑building workshops.
• Work‑Life Balance: Flexible working hours, remote‑first policies, and generous paid time off.
• Impact‑Driven: Every team member’s contribution directly influences customer success and company growth.

Compensation & Benefits

We offer a competitive base salary and a performance‑based bonus structure that includes a meaningful equity component. In addition, our comprehensive benefits package includes:

• Medical, dental, and vision insurance for you and your family.
• 401(k) plan with company match.
• Generous paid parental leave and flexible family‑support policies.
• Unlimited paid time off (take what you need).
• Wellness stipend, mental‑health resources, and on‑site fitness options.
• Annual learning stipend for courses, certifications, or conferences.
• Team‑building retreats and social events.

How to Apply

If you’re ready to join a forward‑thinking team that’s redefining competitive intelligence with AI, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can help brighthush empower sales teams worldwide.