Senior Strategic Customer Success Manager – AI‑Powered Medical Imaging & Analytics Champion – Driving Enterprise Growth, Retention, and Innovation at brighthush

About brighthush

brighthush is a pioneering force at the crossroads of artificial intelligence, data science, and clinical medicine. Our flagship platform transforms raw radiological data into actionable insights, empowering clinicians worldwide to diagnose, plan treatments, and monitor patient outcomes with unprecedented speed and precision. With a presence that spans North America, Europe, and Asia, we partner with hospitals, research institutions, and health systems to accelerate the adoption of next‑generation imaging technologies.

Our mission is simple yet profound: to equip every healthcare professional with the tools they need to make better, faster, and more informed decisions. We achieve this by marrying deep clinical expertise with relentless innovation, fostering a culture that values curiosity, collaboration, and a relentless pursuit of excellence.

If you are passionate about technology, healthcare, and making a tangible difference in people’s lives, brighthush offers a platform where your impact can truly shine.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is redefining how healthcare professionals interpret imaging data. You’ll collaborate with some of the brightest minds in AI, data science, and clinical medicine, and you’ll have the autonomy to shape customer success strategies that directly influence patient care worldwide. If you’re a strategic thinker, a data‑savvy advocate, and a collaborative leader, we want to hear from you.

Role Overview

As a Senior Strategic Customer Success Manager, you will serve as the linchpin between our AI‑powered imaging solutions and the organizations that rely on them. You will champion customer success, ensuring that our clients not only adopt but fully realize the value of our platform. Your strategic mindset, deep understanding of healthcare workflows, and ability to translate technical capabilities into business outcomes will drive customer satisfaction, retention, and expansion.

Key Responsibilities

• Customer Advocacy & Relationship Building: Act as the primary point of contact for enterprise clients, cultivating long‑term relationships with key stakeholders across clinical, technical, and executive teams.
• Strategic Success Planning: Develop and execute tailored success plans that align with each client’s clinical objectives, ROI targets, and operational KPIs.
• Onboarding & Implementation Leadership: Lead cross‑functional onboarding initiatives, coordinating with Product, Engineering, and Support to ensure seamless deployment and adoption.
• Data‑Driven Insight & Reporting: Leverage analytics to monitor usage patterns, identify adoption gaps, and recommend actionable improvements that drive measurable outcomes.
• Renewal & Expansion Management: Own the renewal cycle, proactively identify upsell and cross‑sell opportunities, and collaborate with Sales to secure multi‑year contracts.
• Customer Feedback & Product Advocacy: Capture and prioritize customer insights, translating them into product roadmap enhancements and feature requests.
• Thought Leadership & Community Engagement: Represent brighthush at industry conferences, webinars, and user groups, positioning our solutions as the gold standard in AI‑driven imaging.
• Risk Mitigation & Issue Resolution: Anticipate potential challenges, orchestrate rapid resolution, and maintain a high level of customer satisfaction.

Essential Qualifications

• Bachelor’s degree in Life Sciences, Biomedical Engineering, Computer Science, or a related field (Master’s preferred).
• Minimum of 5 years of experience in customer success, account management, or client services within the healthcare technology sector.
• Proven track record of managing enterprise‑level accounts, driving renewals, and achieving expansion targets.
• Deep understanding of medical imaging modalities (CT, MRI, PET, Ultrasound) and familiarity with regulatory frameworks such as HIPAA, GDPR, and FDA guidelines.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into strategic actions.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Experience working with SaaS platforms, cloud infrastructure, and data security best practices.
• Self‑motivated, proactive, and comfortable operating in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Experience in AI/ML product management or implementation within the medical imaging domain.
• Prior exposure to clinical workflows in radiology, oncology, or pathology settings.
• Knowledge of interoperability standards such as DICOM, HL7, and FHIR.
• Demonstrated success in leading cross‑functional teams and driving complex projects to completion.
• Advanced proficiency in data visualization tools (Tableau, Power BI) and analytics platforms.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or related credentials.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building trust.
• Problem‑Solving: Creative, data‑driven solutions to complex challenges.
• Influence & Negotiation: Persuasive communication that drives consensus across stakeholders.
• Project Management: Proven ability to manage timelines, resources, and deliverables.
• Technical Fluency: Comfortable translating technical concepts into business language.
• Collaboration: Strong teamwork skills across product, engineering, sales, and support.
• Adaptability: Thrive in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders in Customer Success and Product.
• Access to industry‑leading conferences, workshops, and certifications—fully reimbursed.
• Internal knowledge‑sharing sessions where you can present insights, best practices, and emerging trends.
• Clear career pathways—from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Innovation: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Collaboration: Daily stand‑ups, weekly all‑hands meetings, and open communication channels across all teams.
• Inclusivity: A diverse workforce that brings varied perspectives, fostering creativity and empathy.
• Well‑being: Comprehensive health plans, mental health resources, and a generous paid‑time‑off policy.
• Community Impact: Partnerships with medical research institutions and non‑profits to drive social good.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles in the healthcare technology sector.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance plans with employer contributions.
• Retirement savings plan with company matching.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to online learning platforms.
• Annual wellness stipend and on‑site fitness memberships (for those who choose to work from a co‑working space).

How to Apply

Ready to take the next step in your career and help shape the future of medical imaging? Click the link below to submit your application and join the brighthush team:

Apply for this job

Closing Statement

At brighthush, you’ll be part of a mission‑driven organization that is transforming how healthcare professionals interpret imaging data. You’ll work alongside some of the brightest minds in AI, data science, and clinical medicine, and you’ll have the autonomy to shape customer success strategies that directly impact patient care worldwide. If you’re a strategic thinker, a data‑savvy advocate, and a collaborative leader, we want to hear from you.

Join us and help illuminate the path to smarter, faster, and more accurate medical imaging solutions. Your expertise will not only drive business growth but also improve the lives of patients and clinicians around the globe.