Senior Strategic Customer Success Manager – Cloud Security & SaaS – Remote (US) – Driving Adoption, Retention, Expansion, and Customer Success Excellence at brighthush

Welcome to brighthush – Where Cloud Security Meets Customer Success

At brighthush, we’re not just building a product; we’re redefining how enterprises protect their most valuable digital assets in an era of relentless cloud migration. Our mission is simple yet ambitious: make cloud security intuitive, efficient, and cost‑effective. By combining proactive risk prioritization with a user‑friendly interface, we empower security teams to focus on the risks that truly matter, turning complex cloud infrastructures into a single, actionable view of risk and compliance.

Whether you’re a Fortune 500, a fast‑growing SaaS startup, or a mid‑market company, brighthush scales with you. As a remote‑first organization, we give you the freedom to work from anywhere in the United States while staying connected to a vibrant, collaborative culture that celebrates diversity, encourages innovation, and rewards results.

Why brighthush is the Ideal Place for Your Next Career Move

• Impactful Work: Your efforts directly influence how thousands of customers secure their cloud assets and protect their most valuable data.
• Growth Opportunities: We invest in continuous learning, mentorship, and career progression, ensuring you can move from manager to director to VP in a supportive environment.
• Inclusive Culture: A supportive environment where every voice matters, ideas are welcomed, and feedback is constructive.
• Competitive Compensation: Base salary, performance bonuses, equity, and comprehensive benefits that keep you and your family well taken care of.
• Work‑Life Balance: Fully remote, flexible hours, and a generous paid time off policy that lets you recharge and stay productive.

Key Responsibilities – Your Role as a Strategic Customer Success Champion

As a Senior Strategic Customer Success Manager, you will be the primary business‑facing advocate for our most strategic accounts. Your focus will be on driving adoption, ensuring retention, and unlocking expansion opportunities—all while translating technical capabilities into tangible business value.

• Trusted Advisor: Build and nurture relationships with executive, security, DevOps, and cloud leadership across assigned strategic customers.
• Post‑Sale Ownership: Own the entire post‑sale journey—from onboarding through renewal—ensuring seamless handoffs and clear ownership across cross‑functional teams.
• Renewal & Forecast Management: Track renewal timelines, forecast risk, and collaborate with Sales to secure early alignment and mitigate churn.
• Expansion Identification: Identify and surface expansion opportunities by understanding each customer’s initiatives, cloud footprint, and security roadmap.
• Account Strategy Development: Partner with Sales to develop long‑term account strategies and position relevant brighthush capabilities that align with customer objectives.
• Adoption Enablement: Collaborate closely with Technical Account Managers (TAMs) to drive adoption of new features, communicate value, and monitor progress against success criteria.
• Success Planning: Develop and manage joint success plans that align with customer KPIs, objectives, and success metrics.
• Executive Engagement: Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts, ensuring customers see measurable outcomes and ROI.
• Internal Advocacy: Act as a liaison between customers and internal teams—Product, Engineering, and Support—to advocate for feature enhancements and resolve escalations.
• Industry Insight: Maintain a deep understanding of the cloud security landscape, industry trends, and competitive positioning to provide strategic guidance to customers.
• Data‑Driven Decision Making: Leverage analytics to surface insights, forecast trends, and recommend actions that drive customer success.
• Team Collaboration: Mentor junior team members, share best practices, and contribute to the broader Customer Success community within brighthush.

Essential Qualifications – What We’re Looking For

• 3–5+ years of experience in Customer Success, Account Management, or a similar client‑facing role within SaaS or cybersecurity.
• Proven track record of driving adoption, managing complex accounts, and leading cross‑functional programs.
• Strong understanding of cloud security programs, modern security org structures, and value‑driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Comfortable working in fast‑paced environments and influencing both customer and internal priorities.
• Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
• Ability to translate technical capabilities into business impact, security outcomes, and ROI.

Preferred Qualifications – Bonus Points for You

• Background in cloud security or a related technical domain.
• Experience with eBPF, runtime security, or agentless posture discovery.
• Knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, GDPR).
• Prior experience in a high‑growth SaaS company.
• Fluency in data‑driven decision making and analytics.

Core Skills & Competencies – The DNA of a Successful Senior CS Manager

• Strategic Thinking & Account Planning
• Customer Advocacy & Relationship Management
• Project & Program Management
• Data Analysis & KPI Tracking
• Executive Presence & Presentation
• Cross‑Functional Collaboration
• Problem Solving & Conflict Resolution
• Adaptability & Resilience

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Strategic Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑team initiatives, influencing product roadmap and go‑to‑market strategy.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access a curated learning library, including courses on cloud security, leadership, and data analytics.
• Receive mentorship from senior leaders and peers across the organization.
• Earn certifications in cloud security, compliance, and customer success management.

Work Environment & Culture – Remote, Yet Connected

brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. Our remote‑first culture means you can work from anywhere in the U.S., but you’ll still feel connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Quarterly virtual retreats and social events.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible hours and generous paid time off.
• Access to state‑of‑the‑art collaboration tools (Slack, Zoom, Notion, Figma).
• Regular “Ask Me Anything” sessions with founders and executives.

Compensation & Benefits – A Package That Reflects Your Value

While specific figures vary by experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry certifications.
• Wellness stipend, mental health resources, and a virtual fitness program.
• Annual tech stipend for home office upgrades.

How to Apply – Join the brighthush Team Today

If you’re passionate about cloud security, thrive in a fast‑paced environment, and want to make a measurable impact on customers’ security posture, we’d love to hear from you. Apply now and help shape the future of cloud protection at brighthush.