Senior Strategic Customer Success Manager – Financial Services & Enterprise Partnerships – Accelerating Global Growth, Delivering Value, and Driving Innovation at brighthush

About brighthush – Pioneering Secure Digital Transformation

In the fast‑moving world of digital finance, the line between innovation and risk is thinner than ever. Every new feature, every code commit, and every deployment carries the potential to expose sensitive data or disrupt critical services. At brighthush, we believe that security should never be an afterthought; it must be woven into the fabric of every product from the first line of code. Our mission is simple yet profound: create a safer digital world one build at a time. By partnering with leading financial institutions, fintechs, and enterprise partners, we empower our customers to innovate at speed while maintaining an iron‑clad security posture.

Why brighthush is the Ideal Destination for Ambitious Professionals

At brighthush, we’re more than a technology company – we’re a movement. Our culture is built on transparency, intentional action, and relentless customer focus. We believe that security should be effortless, allowing every team to focus on building great products. Backed by visionary investors and a collaborative mindset, we’re redefining what it means to secure the software supply chain. If you thrive in a high‑impact, fast‑paced environment and want to be part of a company that is reshaping security, brighthush offers the challenge, the culture, and the opportunity to grow. We celebrate curiosity, reward innovation, and provide a platform where your ideas can scale from prototype to global adoption. Join us and help shape the future of secure digital experiences for the world’s most critical financial services.

Role Overview

As a Senior Strategic Customer Success Manager – Financial Services & Enterprise Partnerships, you will become the trusted advisor for a select portfolio of our most critical financial services customers. Your mandate is to drive measurable business outcomes, nurture executive relationships, and ensure that each account realizes the full value of brighthush’s platform. This is a high‑touch, consultative role that blends deep industry knowledge with a passion for customer success. You will partner with cross‑functional teams, influence product strategy, and champion the voice of the customer across the organization. Your success will be measured by the growth of account revenue, the depth of executive engagement, and the tangible impact on our customers’ security posture and operational resilience.

Key Responsibilities

• Strategic Account Management: Build and maintain trusted relationships across the entire customer organization—from practitioner teams to CISOs and executive sponsors. Understand each customer’s business objectives, risk priorities, and regulatory landscape to align brighthush’s value proposition accordingly.
• Customer Onboarding & Success Planning: Lead the business‑focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring that business and technical workstreams stay coordinated.
• Executive Engagement: Own and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in brighthush’s executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal & Expansion: Collaborate closely with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi‑year account strategies grounded in demonstrated value.
• Customer Advocacy: Represent the voice of the customer internally, translating needs into product and roadmap feedback. Influence cross‑functional teams—including Product, Engineering, and Sales—on behalf of your accounts.
• Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business‑facing lead while the Solutions Architect manages technical resolution.
• Playbook Development: Own your portfolio, make independent decisions about account strategy and escalation, and create new playbooks when existing ones do not fit.

Essential Qualifications

• 5+ years in enterprise customer‑facing roles, with a strong preference for experience in or adjacent to financial services.
• Proven track record in Customer Success, Strategic Account Management, or Consulting.
• Deep understanding of financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks).
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security.
• Strong executive presence and communication skills, both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.
• Ability to operate with high autonomy and take full ownership of your portfolio.

Preferred Qualifications

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Early‑stage startup experience, demonstrating agility and resilience.

Skills & Competencies

• Strategic thinking and business acumen.
• Relationship building across all levels of an organization.
• Data‑driven decision making and ROI analysis.
• Conflict resolution and negotiation.
• Project management and cross‑functional collaboration.
• Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight).

Career Growth & Learning Opportunities

• Lead high‑visibility initiatives that shape the future of the financial services security landscape.
• Mentor junior team members and share best practices across the Customer Success organization.
• Participate in cross‑functional leadership forums, influencing product strategy and roadmap.
• Access continuous learning resources, including industry certifications, conferences, and internal knowledge hubs.
• Progress into senior leadership roles such as Director of Customer Success or VP of Enterprise Partnerships.

Work Environment & Culture

• Remote‑first flexibility with optional coworking stipends and bi‑annual destination summits.
• Equity ownership for every team member, with a 10‑year exercise window.
• Full health, dental, and vision coverage for you and your family.
• Unlimited paid time off and generous parental leave (18 weeks for birthing parents, 12 weeks for non‑birthing parents).
• A collaborative environment where ideas are challenged, celebrated, and turned into action.

Compensation & Benefits

• Base salary up to $200,000, plus performance‑based bonus.
• Equity/stock options upon hire and promotion.
• Unlimited PTO and flexible work arrangements.
• Home office and internet stipend.
• Health, dental, and vision insurance fully covered.
• Paid parental leave and family‑friendly policies.
• Professional development budget and access to industry events.

How to Apply

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