Senior Strategic Customer Success Manager – Remote SaaS Compliance & Security Champion – Driving Client Success, Product Innovation, Regulatory Excellence, and Continuous Improvement at brighthush

About brighthush

brighthush is more than a compliance platform – it is a mission‑driven ecosystem that empowers educational institutions, government agencies, and enterprise organizations to navigate the most demanding regulatory landscapes with confidence and precision. Our cloud‑native SaaS solution demystifies complex standards such as FERPA, HIPAA, GDPR, ISO 27001, and SOC 2, turning abstract compliance requirements into actionable, measurable outcomes that directly impact business value. By integrating real‑time risk analytics, automated audit workflows, and collaborative governance tools, brighthush enables clients to achieve regulatory excellence while accelerating digital transformation.

Founded on a foundation of continuous improvement, relentless innovation, and an unwavering focus on client success, brighthush has rapidly become a trusted partner for organizations that demand the highest standards of data protection, risk reduction, and operational excellence. Our culture is built on curiosity, collaboration, and a commitment to creating a safer, more compliant future for all stakeholders.

Why brighthush is the Place to Grow

At brighthush, we believe that people are the engine of innovation. Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant community through virtual town halls, mentorship circles, and cross‑functional hackathons. We champion curiosity, collaboration, and a culture where every voice matters. If you thrive on driving customer success, shaping product strategy, and delivering tangible impact, brighthush offers the resources, mentorship, and culture to accelerate your growth.

We invest heavily in professional development, offering a curated learning library that includes courses on compliance, cybersecurity, data analytics, and sales enablement. Leadership development programs, executive coaching, and public speaking workshops are available to help you refine your influence and communication skills. Our annual industry conferences and internal hackathons provide opportunities to network with peers, showcase your expertise, and stay ahead of emerging trends.

Role Overview

As a Senior Strategic Customer Success Manager, you will become the primary advocate for our clients throughout their entire lifecycle. Your mission is to ensure compliance achievement, elevate security posture, and sustain adoption of our SaaS platform and consulting services. You will partner closely with product, engineering, sales, and support teams to translate client goals into measurable business outcomes.

In this role, you will be a trusted advisor, a strategic thinker, and a catalyst for change. You will help clients navigate regulatory complexities, unlock the full value of our platform, and drive sustainable growth for both the client and brighthush.

Key Responsibilities

• Client Lifecycle Ownership: Serve as the single point of contact for all client interactions—from onboarding to renewal—ensuring a seamless experience and high satisfaction.
• Compliance & Security Enablement: Guide clients through regulatory frameworks (FERPA, HIPAA, GDPR, ISO 27001, SOC 2) and help them implement best practices that strengthen their security posture.
• Adoption & Expansion: Drive platform adoption by identifying upsell opportunities, recommending feature enhancements, and collaborating with the sales team on expansion plans.
• Strategic Consulting: Provide actionable insights and strategic guidance that translate into measurable business outcomes, such as reduced audit risk or improved data governance.
• Cross‑Functional Collaboration: Partner with product, engineering, and support to relay client feedback, prioritize feature requests, and ensure timely resolution of issues.
• Performance Metrics & Reporting: Track and report on key success metrics (NPS, churn, adoption rates) and present findings to senior leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in compliance and security.
• Continuous Learning: Stay current on industry trends, emerging threats, and regulatory changes to provide up‑to‑date guidance to clients.
• Client Advocacy: Champion client needs within the organization, ensuring that their voice shapes product development and service delivery.
• Risk Management: Identify potential compliance gaps and recommend proactive mitigation strategies to protect client data and reputation.

Essential Qualifications

• 3–5 years of experience in customer success, account management, or a related field within the SaaS or cybersecurity industry.
• Bachelor’s degree in Business, Computer Science, Information Security, or a related discipline.
• Demonstrated ability to manage complex client relationships and drive measurable outcomes.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Proficiency with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
• Professional Certificate in Information Privacy (PCIP) or equivalent within 12 months of hire.

Preferred Qualifications

• Experience in the education or government sectors, particularly with compliance frameworks such as FERPA, HIPAA, or GDPR.
• Prior experience in a consulting capacity, advising clients on security architecture or risk management.
• Knowledge of cloud security standards (ISO 27001, SOC 2) and experience with cloud platforms (AWS, Azure, GCP).
• Background in data analytics or data governance, with the ability to conduct data quality assessments.
• Project management certification (PMP, Agile) or experience leading cross‑functional initiatives.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional value and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Problem‑Solving: Proactive in identifying challenges and crafting innovative solutions.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and data analysis tools.
• Collaboration & Influence: Skilled at working with cross‑functional teams and influencing stakeholders.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Technical Acumen: Solid understanding of SaaS architectures, APIs, and security fundamentals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by ambition and performance. As a Senior Strategic Customer Success Manager, you will:

• Progress to senior or director roles within the Customer Success organization, overseeing larger portfolios and mentoring junior teammates.
• Transition into product management or consulting roles, leveraging your deep client insights to influence product strategy.
• Participate in leadership development programs, including executive coaching, public speaking workshops, and industry certifications.
• Access a robust learning library featuring courses on compliance, cybersecurity, data analytics, and sales enablement.
• Attend annual industry conferences and internal hackathons, expanding your professional network and skill set.
• Earn professional certifications such as PCIP, CISSP, or PMP through our tuition reimbursement program.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusive Leadership: Diverse teams, inclusive decision‑making, and a zero‑tolerance policy for bias.
• Continuous Feedback: Regular check‑ins, 360‑degree reviews, and a culture of open communication.
• Work‑Life Balance: Flexible schedules, unlimited vacation, and a focus on mental well‑being.
• Community Engagement: Volunteer programs, charitable giving, and partnerships with local nonprofits.
• Innovation Hub: Quarterly hackathons, idea‑sharing sessions, and a dedicated innovation budget.
• Recognition & Celebration: Peer‑to‑peer recognition programs and milestone celebrations that highlight individual and team achievements.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and revenue targets.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to support your retirement planning.
• Professional development stipend for certifications, conferences, and courses.
• Unlimited paid time off, flexible working hours, and a fully remote work setup.
• Wellness benefits, including virtual fitness classes, mental health resources, and wellness stipends.
• Access to a global network of experts and thought leaders through our partner ecosystem.

How to Apply

If you are a strategic thinker with a passion for customer success, compliance, and security, brighthush invites you to join our mission‑driven team. Bring your expertise, curiosity, and drive to help our clients navigate the evolving regulatory landscape while achieving sustainable growth. Apply today and become a pivotal part of a company that values innovation, collaboration, and the success of its people.