Senior Strategic Customer Success Manager – Global Life Sciences Events & Meetings Leadership – Remote – Championing Client Success, Revenue Growth, and Innovation at brighthush

Welcome to brighthush – Where Life Sciences Meet Innovation

In a world where scientific breakthroughs happen at lightning speed, the way researchers, clinicians, regulators, and investors connect has never been more critical. At brighthush, we are the catalyst that turns data, discovery, and dialogue into transformative events that accelerate progress. With a legacy spanning decades in the life sciences arena, we blend cutting‑edge technology, sustainable practices, and creative storytelling to deliver virtual, hybrid, and in‑person experiences that resonate across continents.

Why Your Next Career Move Should Be at brighthush

• Impact at Scale: Shape the success of high‑profile life sciences accounts, influencing strategy, execution, and revenue growth.
• Accelerated Growth: Benefit from mentorship, leadership development, and cross‑functional exposure that fast‑tracks your career trajectory.
• Global Reach, Remote Flexibility: Collaborate with a distributed team across the U.S., U.K., Brazil, China, and beyond, while enjoying the freedom of remote work.
• Competitive Compensation: Earn a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Culture of Innovation: Contribute to pioneering event solutions that blend technology, sustainability, and creativity.

About the Role: Senior Strategic Customer Success Manager

As the linchpin between our clients and the internal teams that deliver world‑class events, you will blend strategic vision with hands‑on execution. Your mission: ensure that every engagement delivers measurable business outcomes, deepens client loyalty, and unlocks new revenue streams.

Key Responsibilities

Account Management & Client Advocacy

• Develop and execute a customized account management plan that aligns with client objectives and brighthush’s strategic priorities.
• Lead a multi‑tiered communication cadence, including quarterly business reviews, bi‑monthly update calls, and regular on‑site visits.
• Negotiate and monitor SLAs, KPIs, and service levels, ensuring all metrics are met or exceeded.
• Act as the primary client liaison, coordinating cross‑functional teams to deliver on commitments.
• Maintain and update account Standard Operating Procedures, ensuring they reflect current best practices and client needs.
• Track and report on account performance, including non‑billable labor, budget variances, and reconciliation accuracy.
• Facilitate issue resolution following brighthush’s protocols, ensuring swift and satisfactory outcomes.
• Represent brighthush at industry events, conferences, and client meetings to strengthen relationships and showcase thought leadership.

Business Development & Revenue Growth

• Identify and cultivate new revenue streams within existing accounts, focusing on upsell and cross‑sell opportunities.
• Lead the creation of sales solution plans for new service lines, including pricing, proposals, and presentations.
• Collaborate with the sales team on RFP responses, ensuring a cohesive strategy and compelling value proposition.
• Analyze client satisfaction data to uncover growth opportunities and drive continuous improvement.
• Develop joint‑venture proposals and maintain ethical, long‑term relationships with key decision makers.
• Stay abreast of competitor offerings, market trends, and emerging technologies to position brighthush as a thought leader.

Event Planning & Execution

• Serve as the lead planner for high‑impact events, ensuring alignment with client objectives and brand guidelines.
• Create and manage program budgets, proactively flagging variances and securing approvals.
• Identify cost‑saving opportunities during post‑program billing and reporting.
• Coordinate with venue partners, suppliers, and internal stakeholders to guarantee flawless execution.
• Leverage event technology platforms to deliver immersive virtual and hybrid experiences.

On‑Site Physical Activities (Non‑Essential)

While the core of this role is strategic and client‑focused, occasional on‑site support may be required. This includes standing, walking, lifting up to 40 lbs, and traveling to event venues. All activities are performed in a safe, supportive environment with appropriate training and equipment.

Essential Qualifications

• Minimum 5 years of experience in the life sciences meetings and events industry, with a focus on operations.
• At least 2 years of people management experience, leading cross‑functional teams.
• Strong understanding of the event lifecycle, including final reconciliation and reporting.
• Proficiency with event technology platforms (e.g., brighthush) and virtual/hybrid event solutions.
• Excellent oral and written communication skills, capable of engaging senior stakeholders.
• Demonstrated ability to manage multiple projects simultaneously, delivering on time and within budget.
• Proactive, solution‑oriented mindset with a track record of driving continuous improvement.
• Willingness to travel up to 35% of the time, including international assignments.
• College degree or equivalent professional experience.

Preferred Qualifications

• Experience in a virtual office environment and remote team collaboration.
• Knowledge of data analytics tools and reporting dashboards.
• Experience with sustainability initiatives in event planning.
• Certified Professional in Learning and Performance (CPLP) or similar credentials.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Client Relationship Management & Stakeholder Engagement
• Project & Program Management (Agile & Waterfall)
• Financial Acumen – Budgeting, Forecasting, and ROI Analysis
• Negotiation & Conflict Resolution
• Data‑Driven Decision Making
• Adaptability & Resilience in Fast‑Paced Environments
• Cross‑Cultural Communication & Collaboration

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Leadership training workshops covering strategy, people management, and innovation.
• Cross‑functional projects that broaden your skill set and industry knowledge.
• Global conferences and industry events to expand your network and expertise.
• Continuous learning resources, including online courses, certifications, and knowledge sharing sessions.

Work Environment & Culture

Our culture is defined by:

• Collaboration: A distributed team that works seamlessly across time zones.
• Agility: Rapid decision‑making and iterative improvement.
• Innovation: A sandbox for experimenting with new technologies and event formats.
• Inclusivity: A commitment to diversity, equity, and belonging.
• Well‑Being: Flexible work arrangements, mental health resources, and a supportive environment.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, vision, and life insurance plans.
• 401(k) retirement plan with company match.
• Paid holidays, vacation, and sick leave.
• Fully equipped remote work kit: laptop, monitor, and mobile phone.
• Global Giveback program encouraging volunteer service.
• Optional on‑site work at our headquarters near Milwaukee or other locations.

What We Expect

Beyond the technical skills, we value:

• Cultural Excellence: Alignment with brighthush values of quality, agility, flexibility, and innovation.
• Role Expectations: Ownership, accountability, and a proactive approach to client success.
• Emotional Intelligence: Empathy, active listening, and the ability to navigate complex stakeholder dynamics.

Ready to Make an Impact?

We’re looking for a visionary leader who can drive client success, unlock new revenue streams, and elevate the life sciences event experience. If you thrive in a fast‑paced, collaborative environment and are passionate about transforming how the scientific community connects, we want to hear from you.

How to Apply

Ready to elevate client success and drive transformative events in the life sciences sector? Click the link below to submit your application and join the brighthush team.