Senior Strategic Customer Success Manager – Health Tech Solutions & Data‑Driven Growth (Remote)

About brighthush

brighthush is a trailblazing health‑tech company that empowers clinicians, payers, and patients with cutting‑edge digital solutions. Our mission is to transform the way healthcare is delivered by combining data science, user‑centric design, and secure cloud infrastructure. With a rapidly growing customer base across the United States, we are committed to delivering measurable value through adoption, innovation, and partnership.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that thrives on collaboration, curiosity, and continuous improvement. We champion a culture of transparency, inclusivity, and work‑life balance—especially important in a remote environment. Our remote-first model gives you the flexibility to work from anywhere while staying connected to a vibrant community of professionals who share your passion for improving health outcomes.

Role Overview

As a Senior Strategic Customer Success Manager, you will own a portfolio of high‑impact health‑tech customers, ensuring they realize the full value of our platform. You will be the primary advocate for customer success, driving adoption, engagement, and renewal through data‑driven insights, cross‑functional collaboration, and proactive engagement. This full‑time, remote role requires a blend of strategic thinking, analytical rigor, and exceptional communication skills.

Key Responsibilities

• Portfolio Management: Own a defined set of enterprise and mid‑market customers, building deep relationships with key stakeholders across clinical, operational, and executive levels.
• Adoption & Value Realization: Partner with customers to develop adoption roadmaps, identify usage patterns, and quantify ROI through dashboards, case studies, and business reviews.
• Data‑Driven Decision Making: Leverage analytics tools to monitor health metrics, churn risk, and upsell opportunities; translate data into actionable insights for customers and internal teams.
• Cross‑Functional Collaboration: Work closely with Product, Sales, Marketing, and Engineering to relay customer feedback, influence roadmap priorities, and ensure seamless delivery of new features.
• Proactive Engagement: Conduct regular business reviews, health checks, and quarterly planning sessions; anticipate challenges and propose solutions before they become obstacles.
• Renewal & Expansion: Drive renewal negotiations and expansion deals, achieving or exceeding renewal targets and contributing to overall revenue growth.
• Customer Advocacy: Serve as the voice of the customer within brighthush, championing user needs in strategy sessions and product development cycles.
• Team Leadership & Mentorship: Mentor junior Customer Success Managers, share best practices, and contribute to the development of internal training programs.
• Process & Tool Optimization: Continuously refine customer success processes, adopt new tools, and implement best practices to increase efficiency and scalability.

Essential Qualifications

• 5+ years of customer success, account management, or related experience in the health‑tech or SaaS industry.
• Proven track record of managing enterprise‑level accounts, driving adoption, and achieving renewal targets.
• Strong analytical mindset with experience using CRM (e.g., Salesforce), analytics platforms (e.g., Tableau, Looker), and customer success tools (e.g., Gainsight, Totango).
• Exceptional communication and presentation skills, capable of articulating complex concepts to both technical and non‑technical audiences.
• Demonstrated ability to influence cross‑functional teams and navigate stakeholder dynamics.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Bachelor’s degree in Business, Healthcare, Data Analytics, or a related field (MBA or advanced degree preferred).

Preferred Qualifications

• Experience in the healthcare industry, particularly with electronic health records (EHR), population health, or care coordination platforms.
• Knowledge of healthcare regulations (HIPAA, HITECH) and data privacy best practices.
• Background in data science or analytics, with proficiency in SQL, Python, or R.
• Experience leading or mentoring a customer success team.
• Fluency in multiple languages, especially Spanish, to serve a diverse customer base.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Data Literacy: Comfortable interpreting metrics, creating dashboards, and deriving insights.
• Problem‑Solving: Creative and analytical approach to resolving complex customer challenges.
• Collaboration: Proven ability to work effectively across departments and influence decision‑makers.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and soft‑skill development.
• Opportunities to lead cross‑functional initiatives and shape product strategy.
• Clear career pathways from Customer Success Manager to Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer.
• Support for certifications (e.g., Certified Customer Success Manager, Certified Scrum Master).

Work Environment & Culture

brighthush fosters a culture of innovation, empathy, and accountability. Our remote-first model means you’ll enjoy:

• Flexible work hours that respect your personal commitments.
• Regular virtual team gatherings, hackathons, and wellness sessions.
• Access to a global network of peers and mentors.
• Transparent communication channels and an open‑door policy for feedback.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible sick leave.
• Home‑office stipend and technology allowance.
• Professional development budget for courses, conferences, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a strategic thinker with a passion for health‑tech and a proven ability to drive customer success, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of healthcare.

Apply to This Job

Closing Note

At brighthush, you’ll be part of a mission‑driven team that values innovation, collaboration, and impact. Your expertise will help our customers unlock the full potential of our platform, driving better outcomes for patients and providers alike. If you’re ready to take your career to the next level while making a tangible difference in healthcare, apply today and become a key player in our success story.