Senior Strategic Customer Success Manager – Subscription & Revenue Growth Leader Driving Global Industrial Automation & Digital Transformation at brighthush

About brighthush

brighthush is a pioneering force in industrial automation, digital transformation, and data‑centric manufacturing solutions. Founded in 1903, the company has evolved from a traditional engineering firm into a customer‑centric powerhouse that blends cutting‑edge technology with deep industry expertise. Today, brighthush empowers manufacturers, utilities, and service providers worldwide to unlock unprecedented levels of productivity, efficiency, and profitability through intelligent automation, advanced analytics, and cloud‑native services.

Our mission is simple yet ambitious: to help our customers become more productive, efficient, and profitable. We achieve this by delivering solutions that seamlessly integrate hardware, software, and data, turning complex industrial challenges into measurable business outcomes. At brighthush, success is a partnership. We invest heavily in our people, fostering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment where your ideas are heard, your growth is accelerated, and your impact is tangible.

Why Join brighthush?

• Global Reach, Local Impact: Work with customers across North America, Europe, Asia, and beyond, while making a tangible difference in their day‑to‑day operations.
• Remote Flexibility: This role is fully remote, giving you the freedom to balance work and life while staying connected to a vibrant, distributed team.
• Career Momentum: As a Senior Strategic Customer Success Manager, you’ll be at the forefront of revenue growth, customer advocacy, and product innovation—key drivers of brighthush’s long‑term success.
• Competitive Compensation & Perks: We offer a comprehensive benefits package that supports your health, well‑being, and financial future.
• Innovation at Scale: Join a company that is shaping the future of industrial automation, influencing product strategy, and driving industry standards.

About the Role

As a Senior Strategic Customer Success Manager at brighthush, you will serve as the trusted advisor for a portfolio of high‑value, site‑based accounts. Your primary focus will be to maximize the value customers derive from our subscription and services contracts, ensuring sustainable revenue growth and customer satisfaction. You will operate at the intersection of customer success, revenue operations, and product strategy, driving initiatives that translate data into actionable insights and measurable ROI.

Key Responsibilities

• Revenue Management: Own the Annual Recurring Revenue (ARR) targets for all contracts and software subscriptions within your portfolio. Track performance, forecast trends, and implement strategies to hit or exceed targets.
• Lifecycle Leadership: Champion the end‑to‑end customer journey—onboarding, adoption, expansion, and renewal—leveraging data from CRM, Gainsight, PowerBI, and other analytics tools.
• Data‑Driven Value Creation: Translate complex data sets into actionable insights that demonstrate clear ROI to customers, driving upsell and cross‑sell opportunities.
• Executive Business Reviews (EBR): Prepare and deliver compelling EBRs to C‑suite and key stakeholders, highlighting performance metrics, strategic initiatives, and future roadmap alignment.
• Opportunity Identification: Collaborate closely with Sales, Product, and Marketing teams to surface new contract opportunities, ensuring a seamless handoff and alignment with customer goals.
• Feedback Loop: Capture customer pain points and success stories, feeding them back to the portfolio and product teams to refine service offerings and enhance the overall customer experience.
• Cross‑Functional Collaboration: Work effectively across a matrix organization, coordinating with technical, operational, and executive stakeholders to deliver integrated solutions.
• Customer Advocacy: Serve as the voice of the customer within brighthush, championing their needs and ensuring that our solutions evolve in line with market demands.

Essential Qualifications

• Bachelor’s Degree: In Business, Engineering, Computer Science, or a related field.
• Experience: Minimum of 2+ years in a customer‑facing commercial or sales role, preferably within the manufacturing or automation industry.
• Revenue Growth Expertise: Proven track record of increasing Annual Recurring Revenue through upsell, cross‑sell, and renewal initiatives.
• Data Proficiency: Hands‑on experience with Gainsight, PowerBI, and other data analytics platforms to drive insights and decision‑making.
• US Work Authorization: Legal eligibility to work in the United States; visa sponsorship is not available for this role.
• Communication Skills: Exceptional written and verbal communication, with the ability to articulate complex ideas to both technical and non‑technical audiences.
• Strategic Mindset: Ability to think strategically about customer success, revenue, and product alignment.

Preferred Qualifications

• Experience in a subscription‑based business model, managing SaaS or cloud services contracts.
• Background in industrial automation, manufacturing, or related technology sectors.
• Familiarity with customer success frameworks such as the Customer Success Maturity Model or Net Promoter Score (NPS) methodology.
• Experience leading cross‑functional initiatives and driving change in a matrixed organization.
• Advanced analytical skills, including proficiency in SQL, data visualization, and predictive modeling.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus for global account management.

Skills & Competencies

• Customer‑Centric Leadership: Deep empathy for customer challenges and a passion for delivering measurable value.
• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Analytical Acumen: Strong data literacy to interpret metrics, identify trends, and recommend actionable strategies.
• Project Management: Proven ability to manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
• Influence & Negotiation: Skilled at building consensus, negotiating contracts, and securing executive buy‑in.
• Adaptability: Comfortable navigating ambiguity and driving results in a fast‑paced, evolving environment.
• Team Collaboration: Collaborative mindset, working effectively with Sales, Product, Engineering, and Support teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Strategic Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders in Customer Success, Sales, and Product Management.
• Regular training on the latest industry trends, automation technologies, and customer success best practices.
• Opportunities to lead cross‑functional projects, positioning you for future roles such as Director of Customer Success or VP of Revenue Operations.
• Access to a global network of peers, enabling knowledge sharing and collaboration across regions.
• Clear performance metrics and career pathways, ensuring that high performers are recognized and rewarded.

Work Environment & Culture at brighthush

brighthush thrives on a culture of innovation, inclusion, and impact. Our remote‑first approach is supported by:

• Robust digital collaboration tools (Slack, Teams, Zoom, Confluence) that keep teams connected.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• A focus on sustainability, with initiatives that reduce our carbon footprint and support local communities.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base Salary: Market‑competitive compensation aligned with experience and performance.
• Performance Bonus: Annual bonus tied to individual and company performance metrics.
• Equity: Potential for stock options or RSUs, reflecting your contribution to brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for U.S. employees; equivalent plans for Canadian employees.
• Retirement Plans: 401(k) with company match for U.S. employees; RRSP/TFSA matching for Canadian employees.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Parental & Caregiver Leave: Paid maternity, paternity, and caregiver leave policies.
• Flexible Work Schedule: Work with your manager to create a schedule that balances personal and professional commitments.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Wellness Programs: Gym reimbursement, mental health resources, and wellness stipends.
• Volunteer Time Off: Paid time to volunteer for causes you care about.
• Travel & Client Visits: Occasional travel to client sites, with all expenses covered.

How to Apply

Ready to take the next step in your career and help customers unlock the full value of brighthush’s solutions? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

As a Senior Strategic Customer Success Manager, you’ll be at the heart of brighthush’s mission to transform industries through automation and data. You’ll partner with visionary leaders, influence product strategy, and drive revenue growth that directly benefits our customers. If you’re passionate about technology, customer advocacy, and driving measurable business outcomes, we want to hear from you.

Apply today and become part of a team that’s redefining the future of industrial automation.