Senior Strategic Customer Success Partner Manager – Revenue Cycle Transformation & Growth Leader for Healthcare Organizations at brighthush – Championing Financial Excellence, Patient‑Centric Outcomes, and Data‑Driven Revenue Optimization

About brighthush

brighthush is more than a technology provider; we are a catalyst for change in the rapidly evolving world of healthcare revenue management. Our portfolio blends advanced analytics, intuitive workflow automation, and a relentless focus on client outcomes to empower hospitals, clinics, and health systems to navigate the complexities of modern medicine with confidence and clarity. We believe that every dollar saved or reclaimed can be reinvested in patient care, innovation, and community impact, and our mission is to make that vision a reality for every organization we serve.

Founded on the principles of transparency, data‑driven insight, and collaborative partnership, brighthush has quickly become a trusted name for organizations seeking to transform their financial operations. We thrive on solving problems that matter—reducing denials, accelerating collections, and unlocking revenue that was previously buried in paperwork and manual processes. If you are passionate about technology, data, and making a measurable difference in the lives of patients and providers, brighthush is the place where your expertise will be amplified.

Why brighthush is the Right Choice for You

At brighthush, we believe that the best results come from a culture that celebrates curiosity, accountability, and continuous learning. Our commitment to diversity, equity, and inclusion means every voice is heard and every perspective is valued. We foster an environment where transparency, mutual respect, and a shared passion for improving patient outcomes drive our day‑to‑day decisions. Join a team that is as dedicated to your personal growth as it is to the success of our clients.

About the Role

As a Senior Strategic Customer Success Partner Manager, you will be the strategic linchpin between brighthush and our most critical accounts. Your role blends leadership, analytical rigor, and hands‑on execution to ensure our clients achieve sustainable revenue growth and operational excellence. You will partner with C‑suite executives, clinical leaders, and finance teams to translate business objectives into actionable, client‑centric plans that drive measurable impact.

Key Responsibilities

• Client Relationship Leadership: Serve as the primary advocate for our most strategic accounts, building deep trust and nurturing long‑term partnerships that deliver measurable value.
• Strategic Alignment: Translate high‑level business objectives into actionable, client‑centric plans that align with operational goals and financial targets.
• Performance Analytics: Design, build, and present performance dashboards that distill complex metrics into clear, actionable insights for both internal stakeholders and clients.
• Revenue Optimization: Identify and champion opportunities for revenue enhancement, cost reduction, and process improvement across the entire revenue cycle.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support teams to ensure seamless solution delivery and exceptional customer experiences.
• Contract & Renewal Management: Lead negotiations for contract renewals, upsells, and cross‑sell opportunities, ensuring mutual value creation and long‑term partnership stability.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor and thought leader.
• Continuous Improvement: Gather client feedback, conduct post‑implementation reviews, and drive initiatives that enhance product adoption and satisfaction.
• Team Mentorship: Coach and develop junior Customer Success associates, fostering a culture of excellence and knowledge sharing.
• Data Governance: Ensure data integrity and compliance with healthcare regulations across all client engagements.
• Strategic Forecasting: Develop quarterly and annual forecasts for revenue growth, renewal rates, and client health metrics to inform executive decision‑making.

Key Success Metrics

• Client Net Promoter Score (NPS) improvement by 15% year‑over‑year.
• Revenue growth from upsell and cross‑sell initiatives exceeding 20% of total account value.
• Reduction in denial rates by 10% across managed accounts.
• On‑time delivery of quarterly business reviews and performance dashboards.
• Retention rate of strategic accounts above 95%.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Healthcare Administration, or a related field (or equivalent professional experience).
• Minimum of 5 years of progressive experience in revenue cycle management, client success, or account management, with at least 3 years in a leadership role.
• In‑depth knowledge of RCM processes, including billing, coding, denial management, and payer contracts.
• Proven track record of managing high‑value client portfolios and driving measurable financial outcomes.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable strategies.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and business intelligence tools (e.g., Tableau, Power BI).
• Ability to travel up to 25% for client visits and industry conferences.
• Demonstrated ability to lead cross‑functional initiatives and influence product roadmap.

Preferred Qualifications

• Advanced degree (MBA, MS in Healthcare Administration, etc.) or relevant certifications (e.g., Certified Revenue Cycle Professional).
• Experience working with large health systems or multi‑specialty practices.
• Background in technology implementation or project management.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.
• Experience with change management and organizational transformation initiatives.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into concrete, client‑centric actions.
• Relationship Building: Skilled at cultivating trust with C‑suite executives and operational leaders.
• Data‑Driven Decision Making: Comfortable working with large datasets to uncover insights and drive performance.
• Project Management: Proven ability to juggle multiple initiatives, prioritize tasks, and meet deadlines.
• Negotiation & Influence: Adept at navigating complex discussions to secure win‑win outcomes.
• Adaptability: Thrives in a dynamic environment where priorities shift and new challenges arise.
• Collaboration: Works effectively across cross‑functional teams to deliver integrated solutions.
• Leadership Presence: Inspires confidence and drives teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive ecosystem designed to accelerate your career trajectory and deepen your expertise.

• Structured mentorship programs pairing you with senior leaders who can guide your career trajectory.
• Access to industry‑leading training, certifications, and conferences that keep you at the cutting edge of revenue cycle management.
• Clear career pathways—from Customer Success Manager to Director of Client Partnerships, and beyond—so you can map out your future with confidence.
• Regular performance reviews with actionable feedback and personalized growth plans.
• Opportunities to lead cross‑departmental initiatives and influence product roadmap, giving you a seat at the table where strategy is shaped.
• Internal knowledge‑sharing sessions, hackathons, and innovation labs to spark creativity and collaboration.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team huddles that keep everyone aligned and engaged.
• Collaborative tools (Salesforce, HubSpot, Tableau) that keep communication seamless and documentation accessible.
• Flexible work hours that respect work‑life balance, allowing you to perform at your best.
• Annual in‑person retreats that strengthen team bonds, celebrate successes, and foster a sense of community.

We celebrate diversity and inclusion, fostering an environment where innovation thrives and every team member feels valued. At brighthush, you’ll find a culture that encourages curiosity, rewards initiative, and supports you in turning challenges into opportunities.

Compensation & Benefits

While the base salary range for this role is USD 65,000 – 116,747 per year, we also offer a comprehensive package designed to support your well‑being and professional growth:

• Performance‑based bonuses tied to client satisfaction and revenue targets.
• Comprehensive health, dental, and vision insurance plans that cover you and your family.
• 401(k) retirement plan with company match to help you build a secure future.
• Generous paid time off, including vacation, sick leave, and holidays, ensuring you have time to recharge.
• Professional development stipend and tuition reimbursement for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
• Employee referral bonuses and recognition programs that celebrate your contributions.
• Access to a global network of industry experts and thought leaders.

How to Apply

Ready to elevate your career and make a tangible impact on healthcare revenue management? Submit your application through our careers portal and join the brighthush team where innovation meets purpose.