Senior Strategic Enterprise Customer Success Manager – Remote – Champion Value & Growth for High‑Impact Clients at brighthush

Who We Are at brighthush

brighthush is a trailblazer in the enterprise technology arena, delivering cloud‑native, AI‑powered solutions that redefine how businesses operate. With a global footprint that spans North America, EMEA, APAC, and LATAM, we empower Fortune 500 leaders, dynamic mid‑market innovators, and ambitious startups to accelerate digital transformation, unlock operational excellence, and drive sustainable growth. Our portfolio covers everything from scalable cloud infrastructure and advanced data analytics to intelligent automation and next‑generation AI services.

Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate diversity, champion continuous learning, and reward bold ideas that challenge the status quo. At brighthush, every team member has the opportunity to shape the future of enterprise technology and make a tangible impact on our clients’ businesses.

Why brighthush is the Ideal Place for Your Next Career Move

• Impact at Scale: Work with high‑profile clients across industries, shaping the adoption of cutting‑edge solutions that drive measurable business outcomes.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects that accelerate your professional development.
• Flexible Work Environment: Fully remote role with a global team, giving you the freedom to balance work and life while collaborating with top talent worldwide.
• Competitive Compensation: Base salary, performance‑based bonuses, and equity options that reward your contributions.
• Comprehensive Benefits: Health, dental, vision, mental‑health support, generous PTO, and a 401(k) match.
• Innovation Hub: Access to the latest tools, technologies, and industry insights to keep you ahead of the curve.

Role Overview

As a Senior Strategic Enterprise Customer Success Manager at brighthush, you will be the trusted advisor to our most strategic accounts. Your mission is to align our software solutions with clients’ long‑term objectives, ensuring they realize maximum value, achieve operational excellence, and unlock new growth opportunities. You will lead executive‑level reviews, develop comprehensive account plans, and collaborate closely with Product, Engineering, Commercial, and Support teams to deliver exceptional outcomes.

Key Responsibilities

• Executive Relationship Management: Build and maintain strong, trusted relationships with C‑suite executives and key stakeholders across client organizations.
• Strategic Account Planning: Develop and execute multi‑year account plans that align brighthush solutions with clients’ business strategies, revenue goals, and digital transformation roadmaps.
• Value Realization & ROI Tracking: Own the measurement of success, using data and analytics to demonstrate tangible ROI, cost savings, and productivity gains.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Commercial, and Support to prioritize feature requests, resolve escalations, and drive product enhancements that meet client needs.
• Risk Management & Mitigation: Identify potential risks, develop mitigation plans, and proactively address issues before they impact service delivery.
• Growth & Upsell Opportunities: Spot and pursue expansion opportunities, including new product adoption, additional modules, and strategic partnerships.
• Mentorship & Team Development: Coach and mentor junior Customer Success Managers, fostering a culture of excellence and continuous improvement.
• Travel & Client Engagement: Travel up to 20% of the time to meet clients, conduct workshops, and participate in industry events.
• Reporting & Analytics: Provide regular insights to internal stakeholders on account health, usage trends, and strategic initiatives.

Key Success Metrics

Success in this role will be measured by:

• Annual Net Revenue Retention (NRR) above 120% for assigned accounts.
• Successful execution of at least two expansion initiatives per year.
• Client satisfaction scores (CSAT) consistently above 90%.
• Reduction in churn risk scores for high‑value accounts.
• Positive feedback from executive stakeholders on strategic value delivered.

Essential Qualifications

• Minimum 5 years of experience in enterprise customer success, account management, or related roles.
• Proven track record of managing large, complex accounts and delivering measurable business outcomes.
• Strong understanding of cloud, data analytics, and AI technologies.
• Exceptional communication skills, with the ability to present to C‑suite audiences.
• Strategic thinking and analytical mindset, adept at translating data into actionable insights.
• Experience working in cross‑functional teams and driving product improvements.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field.

Preferred Qualifications

• Experience in the SaaS or enterprise software industry.
• Knowledge of digital transformation initiatives and industry best practices.
• Prior experience with customer success platforms (e.g., Gainsight, Totango).
• Project management certification (PMP, Scrum, or equivalent).
• Fluency in additional languages is a plus.

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture and align technology solutions with business goals.
• Relationship Building: Skilled at building trust and rapport with senior leaders.
• Data‑Driven Decision Making: Proficient in using analytics to drive strategy and measure success.
• Problem Solving: Strong analytical skills and a proactive approach to identifying and resolving challenges.
• Collaboration: Comfortable working across multiple departments and geographies.
• Adaptability: Thrives in a dynamic environment and can pivot quickly to meet changing priorities.
• Leadership: Ability to mentor and inspire junior team members.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Strategic Enterprise Customer Success Manager, you will have the opportunity to:

• Progress to senior leadership roles such as Director of Customer Success or VP of Enterprise Partnerships.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions and influence the direction of the company.
• Access continuous learning resources, including industry certifications, workshops, and mentorship programs.
• Earn recognition through our internal awards program for outstanding customer impact.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, global team. We prioritize:

• Regular virtual town halls and team‑building events.
• Transparent communication and open feedback loops.
• A culture of innovation where every voice is heard.
• Work‑life balance, with flexible hours and generous time‑off policies.
• Access to cutting‑edge collaboration tools and a robust knowledge‑sharing platform.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options to share in the company’s long‑term success.
• Health, dental, and vision insurance.
• Mental health and wellness resources.
• Generous paid time off and holiday schedule.
• 401(k) plan with company match.
• Professional development stipend.
• Annual tech stipend for home office upgrades.
• Access to an internal learning portal with courses on leadership, technology, and industry trends.

How to Apply

Ready to take the next step in your career and help shape the future of enterprise technology? Click the link below to submit your application and join the brighthush team.

Apply to brighthush Today

Join brighthush – Where Vision Meets Execution

At brighthush, we don’t just build software; we build lasting partnerships that transform businesses. If you are a strategic thinker, a relationship builder, and a results‑driven professional, we want you on our team. Apply now and help us create the next generation of enterprise success stories.