Senior Strategic Planning & Customer Experience Lead – Route Optimization & Data‑Driven Logistics Expert – Remote, Hawaii – Champion Global Delivery Excellence at brighthush

Welcome to brighthush – Where Data Meets Delight

brighthush is more than a technology provider; we are a catalyst for transformative customer journeys and operational brilliance. With a footprint that spans the globe, we fuse data science, artificial intelligence, and human‑centric design to empower brands to deliver experiences that feel effortless, timely, and unforgettable. Whether you are a seasoned strategist, a logistics virtuoso, or a data aficionado, brighthush offers a platform where your expertise can shape the future of customer experience and supply chain excellence on a truly worldwide scale.

Why brighthush Is the Launchpad for Your Next Career Milestone

At brighthush, curiosity, collaboration, and continuous learning are the engines that drive us forward. Our culture celebrates creativity, embraces diversity, and rewards results. When you join us, you’ll find a fast‑moving environment that encourages experimentation, values open communication, and supports a healthy work‑life balance. Here’s what makes brighthush a standout destination for ambitious professionals:

• High‑Impact Projects: Shape the future of customer experience and logistics, directly influencing how millions of customers interact with our clients.
• Supportive Culture: Experience a collaborative environment that values mentorship, peer learning, and transparent feedback.
• Learning & Development: Access world‑class learning resources, structured mentorship programs, and a clear career progression roadmap that keeps you growing.
• Competitive Compensation: Receive a market‑competitive salary, comprehensive benefits, and a flexible remote work model that lets you thrive from anywhere in Hawaii.

Position Overview

As a Senior Strategic Planning & Customer Experience Lead, you will be the linchpin that connects our customer service operations with our logistics and scheduling teams. Your analytical mindset and routing expertise will help us deliver timely, accurate, and cost‑effective service to our clients. This role is ideal for someone who loves data, enjoys problem‑solving, and thrives in a collaborative, remote setting.

Key Responsibilities

• Route Planning & Optimization: Design, develop, and refine route plans for field service teams using advanced routing and scheduling software. Ensure optimal coverage, minimize travel time, and reduce fuel consumption.
• Data Analysis & Reporting: Collect, analyze, and interpret operational data to identify trends, bottlenecks, and opportunities for improvement. Produce clear, actionable reports for senior leadership.
• Stakeholder Communication: Serve as the primary liaison between dispatch, customer service, and field teams. Communicate route plans, schedule changes, and performance metrics in a timely and professional manner.
• Process Improvement: Continuously evaluate and refine routing processes, tools, and best practices. Champion data‑driven decision making across the organization.
• Technology Integration: Work closely with the IT and product teams to integrate routing software with our CRM, ticketing, and communication platforms.
• Compliance & Safety: Ensure all routing plans comply with local regulations, safety standards, and company policies. Monitor and report any incidents or deviations.
• Training & Support: Provide training and ongoing support to field staff and dispatchers on routing tools and best practices.

Essential Qualifications

• High school diploma or GED (Bachelor’s degree preferred).
• 1–2 years of experience in dispatch, customer service, or logistics planning.
• Advanced proficiency in routing and scheduling software (e.g., brighthush Routing, brighthush Scheduling).
• Strong command of brighthush Office Suite: Word, Excel, Outlook, PowerPoint.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Exceptional written and verbal communication skills.
• Ability to lift up to 10 pounds and sit for extended periods.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Bachelor’s degree in Operations Management, Business Analytics, Supply Chain, or a related field.
• Experience with GIS mapping tools and spatial analysis.
• Knowledge of transportation regulations and safety compliance.
• Familiarity with customer experience metrics and service level agreements (SLAs).
• Experience working in a remote, distributed team environment.

Core Skills & Competencies

• Routing & Scheduling Expertise
• Data Analysis & Visualization (Excel, brighthush BI, brighthush BI)
• Process Improvement & Lean Methodologies
• Project Management & Prioritization
• Stakeholder Engagement & Communication
• Problem‑Solving & Critical Thinking
• Adaptability & Continuous Learning
• Team Collaboration & Mentoring

Career Growth & Development

At brighthush, we believe that every employee’s growth fuels our collective success. As a Senior Strategic Planning Specialist, you’ll have access to a wealth of opportunities that accelerate your career trajectory:

• Structured Onboarding & Mentorship: Pairing you with senior planners and data scientists to jumpstart your journey.
• Ongoing Training: Regular sessions on emerging routing technologies, data analytics tools, and industry best practices.
• Clear Career Pathways: From Senior Planner to Operations Manager, Product Lead, or even Chief Strategy Officer.
• Leadership Opportunities: Lead cross‑functional projects, present findings to executive leadership, and influence strategic decisions.
• Performance Recognition: Annual reviews that align your goals with brighthush’s vision and reward high performers.

Work Environment & Culture

brighthush is proud to offer a fully remote work model that empowers you to work from the beautiful islands of Hawaii. Our culture is built on the following pillars:

• Flexibility: Choose your own hours within core collaboration windows to maintain a healthy work‑life balance.
• Collaboration: Weekly virtual stand‑ups, cross‑team hackathons, and open‑door communication channels keep us connected.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with zero tolerance for bias.
• Wellness: Access to mental health resources, virtual fitness classes, and a generous paid time off policy.
• Community Impact: Volunteer days, sustainability initiatives, and partnerships with local nonprofits.

Compensation & Benefits

We offer a competitive salary that reflects your experience and the value you bring to brighthush. In addition, you’ll enjoy a comprehensive benefits package designed to support your well‑being and future:

• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Generous paid time off (vacation, sick leave, and personal days).
• Tuition reimbursement for approved courses and certifications.
• Employee wellness stipend.
• Flexible work schedule and remote work stipend.
• Annual performance bonus potential.

How to Apply

If you’re ready to bring your routing expertise, analytical mindset, and customer‑centric focus to a forward‑thinking organization, we’d love to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of customer experience.