Remote Customer Experience Champion – Member Engagement & Scheduling Coordinator – Driving Community Health Outcomes for brighthush

About brighthush

brighthush is a pioneering, fully remote organization redefining how community health is delivered in the digital age. Leveraging cutting‑edge technology, data analytics, and a deep commitment to cultural humility, we connect Community Health Workers (CHWs) with individuals and families across diverse regions. Every interaction is personalized, compassionate, and evidence‑based, ensuring that members receive the support they need, when they need it.

In a world where health disparities persist, brighthush stands at the forefront of change. We believe that every member deserves a seamless, respectful experience—whether that means scheduling a home visit, verifying insurance, or connecting them to vital community resources. Our remote‑first culture values flexibility, autonomy, and a relentless focus on continuous learning. If you are passionate about making a tangible difference in people’s lives and thrive in a fast‑paced, collaborative environment, brighthush is the place for you.

Role Overview

We are seeking a dedicated Remote Customer Experience Champion to become the backbone of our member engagement strategy. In this role, you will serve as the primary point of contact for members, coordinating home visits, verifying insurance, and ensuring that every member receives a seamless, high‑quality experience. Your expertise in scheduling, communication, and community resource management will directly impact the success of our CHW teams and the health outcomes of the populations we serve.

Key Responsibilities

• Member Outreach & Scheduling: Conduct outbound calls and send personalized messages to identified members to schedule at‑home visits, confirm appointment details, and provide clear expectations for CHW arrival.
• Information Verification: Validate active insurance coverage, update member addresses, phone numbers, and other critical data in our system to maintain data integrity.
• Community Resource Management: Maintain an up‑to‑date knowledge base of local resources, services, and support networks relevant to the geographic area you serve, and proactively share these resources with members.
• Project Participation: Collaborate on special administrative projects that enhance team efficiency and member satisfaction, such as process improvement initiatives or technology pilots.
• Reporting & Communication: Deliver verbal and written updates to the team, highlighting trends, challenges, and opportunities for improvement, and contribute to weekly dashboards.
• Member Experience Champion: Strive to create a one‑of‑a‑kind experience for each member, embodying the values of empathy, respect, and professionalism.
• Additional Duties: Perform other tasks as assigned to support the overall success of the member engagement program, including ad‑hoc data clean‑ups, training new hires, or assisting with community outreach events.

Essential Qualifications

• College degree preferred but not required.
• Minimum of three (3) years of experience in a volunteer or paid role within a community setting, working with at‑risk populations and coordinating services.
• Exceptional communication and interpersonal skills, with the ability to build rapport quickly and maintain professional relationships.
• Strong prioritization skills, detail orientation, and sound judgment in a deadline‑driven environment.
• Above‑average organizational abilities, active listening, and a collaborative team mindset.
• Comfortable interacting with individuals from diverse cultural backgrounds and demonstrating cultural humility.
• Proficient in Microsoft Office Suite and quick to learn new database systems and CRM platforms.
• Positive, encouraging personality that inspires confidence in members and colleagues alike.
• Reliable, trustworthy, and committed to the team’s success.
• Ability to thrive in a high‑volume, fast‑paced work setting.
• Flexible hours (to be determined) with a starting salary range of $35,000 to $40,000 plus discretionary incentives.

Preferred Qualifications

• Experience with customer relationship management (CRM) platforms such as Salesforce or HubSpot.
• Background in health care administration or public health.
• Multilingual abilities, especially in languages prevalent in the communities served.
• Prior experience in a remote work environment with proven self‑management skills.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic verbal and written communication.
• Technical Proficiency: Comfortable navigating databases, spreadsheets, and CRM tools.
• Problem‑Solving: Ability to identify issues, propose solutions, and follow through.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Customer‑Centric Mindset: Focused on delivering outstanding member experiences.
• Adaptability: Quick to adjust to new processes, technologies, and changing priorities.
• Team Collaboration: Works effectively with cross‑functional teams, including CHWs, data analysts, and program managers.
• Data‑Driven Decision Making: Uses metrics and feedback to continuously improve processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Experience Champion, you will have the opportunity to:

• Progress into a Senior Scheduling Coordinator or Team Lead role, overseeing larger member portfolios and mentoring junior staff.
• Transition into program management, policy development, or community outreach positions, leveraging your frontline experience.
• Participate in ongoing training programs covering health care systems, cultural competency, advanced CRM usage, and data analytics.
• Attend virtual conferences and workshops to stay current on industry best practices and emerging technologies.
• Contribute to strategic initiatives that shape the future of community health delivery, such as developing new member engagement tools or expanding service offerings.
• Earn certifications in project management, health informatics, or customer experience, supported by a professional development stipend.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and impact. Our remote team enjoys:

• Flexible scheduling that respects work‑life balance and accommodates members’ diverse needs.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to build camaraderie.
• A transparent communication style, with open channels to leadership and a flat organizational structure.
• A commitment to diversity, equity, and inclusion in all aspects of our operations, from hiring to program design.
• Recognition programs that celebrate individual and team achievements, such as “Member Champion of the Month” and quarterly awards.
• A supportive environment that encourages continuous learning, experimentation, and innovation.

Compensation, Perks, & Benefits

While specific details may vary, brighthush offers a competitive compensation package that includes:

• Base salary ranging from $35,000 to $40,000, commensurate with experience.
• Performance‑based incentives and bonuses tied to member satisfaction metrics and team goals.
• Health, dental, and vision insurance options with a generous employer match.
• 401(k) plan with company match to support long‑term financial planning.
• Paid time off, sick leave, and a holiday schedule that respects cultural observances.
• Professional development stipend and tuition reimbursement for relevant courses and certifications.
• Access to wellness resources, including virtual fitness classes, mental health support, and mindfulness sessions.
• Technology stipend to support a productive home‑office setup, including a laptop, monitor, and ergonomic accessories.
• Flexible work hours and a results‑oriented performance model that values output over location.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that values your expertise, supports your growth, and rewards your dedication. You’ll work alongside passionate professionals who are committed to improving community health outcomes, all while enjoying the flexibility and autonomy that come with a remote role. Our culture celebrates innovation, embraces diversity, and prioritizes the well‑being of every team member. If you are ready to make a real difference and grow your career in a supportive, forward‑thinking environment, brighthush is the place for you.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. In your cover letter, highlight your experience with community engagement, your ability to manage high‑volume scheduling, and any relevant technical skills. We look forward to exploring how your skills and passion align with brighthush’s vision for transformative community health.

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