Senior Customer Value Manager – Philippines – Driving AI‑Enabled Spend Optimization & Customer Success at brighthush

About brighthush

brighthush is a trailblazer in the world of spend management, harnessing the power of community‑generated artificial intelligence to deliver an industry‑leading, end‑to‑end platform that transforms how businesses of all sizes control, analyze, and optimize their procurement and spend processes. With a global network of over 10 million buyers and suppliers, brighthush AI is fed by trillions of dollars in direct and indirect spend data, enabling our customers to predict, prescribe, and automate smarter, more profitable business decisions that drive operating margin growth.

Our mission is simple yet ambitious: to make margins multiply for every organization that partners with us. We do this by combining cutting‑edge technology, data‑driven insights, and a customer‑centric culture that empowers our clients to achieve measurable, sustainable results.

Why Join brighthush?

• Pioneering Technology – At brighthush, you’ll be at the forefront of innovation, working with the latest AI, machine learning, and cloud technologies that redefine spend management.
• Collaborative Culture – We thrive on teamwork, transparency, and a shared commitment to excellence. Your ideas will be heard, and your impact will be felt across the organization.
• Global Impact – Every decision you make and every customer interaction you facilitate has a measurable, worldwide effect on our clients’ bottom line and on brighthush’s growth trajectory.
• Continuous Learning – We invest heavily in professional development, offering access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Inclusive Environment – brighthush is proud to be an equal‑opportunity employer that celebrates diversity and fosters a welcoming workplace for all.

Discover more about life at brighthush by visiting our Life at brighthush blog and hearing directly from our team members about their experiences.

Role Overview

The Senior Customer Value Manager is a strategic, customer‑focused role that serves as the primary point of contact for our most valuable clients in the Philippines. You will partner with customers to ensure they realize maximum value from the brighthush platform, driving adoption, expansion, and renewal success. Your influence will shape the customer journey, inform product enhancements, and contribute to the overall growth of our customer base.

Key Responsibilities

• Act as the trusted advisor and main liaison for assigned customers, ensuring their success and satisfaction with brighthush solutions.
• Collaborate with cross‑functional teams—Product, Engineering, Sales, Marketing, and Support—to align on customer needs and deliver tailored solutions.
• Develop and execute comprehensive customer success plans that outline adoption milestones, value metrics, and expansion opportunities.
• Lead value‑measurement workshops, capturing and analyzing key performance indicators that demonstrate ROI and business impact.
• Maintain and update customer value roadmaps, ensuring alignment with strategic objectives and evolving market trends.
• Conduct regular check‑ins, quarterly business reviews, and executive briefings to keep stakeholders informed and engaged.
• Monitor product usage, adoption rates, and performance metrics, proactively identifying areas for improvement or upsell.
• Support renewal processes by collaborating with Account Executives, preparing renewal proposals, and negotiating terms.
• Facilitate knowledge sharing by documenting best practices, case studies, and success stories for internal and external audiences.
• Represent customers in product feedback loops, ensuring their voices influence future roadmap decisions.
• Participate in marketing initiatives such as webinars, case studies, and customer success stories to showcase real‑world impact.

Essential Qualifications

• Proven experience (5+ years) in customer success, account management, or sales roles within the SaaS or enterprise software space.
• Deep understanding of procure‑to‑pay (P2P) or source‑to‑contract (S2C) processes, with a track record of driving adoption and value realization.
• Strong program management skills, including the ability to coordinate cross‑functional, cross‑enterprise teams.
• Exceptional communication abilities—both written and verbal—capable of presenting to C‑suite executives and translating complex technical concepts into business value.
• Demonstrated success in managing client expectations, building executive relationships, and conducting value‑based conversations.
• Experience with data‑driven decision making, using analytics to uncover insights and guide strategy.
• Fluency in English (written and spoken) and proficiency in Filipino is highly desirable.
• Entrepreneurial mindset with a passion for continuous improvement and innovation.

Preferred Qualifications

• Background in AI or data‑analytics within a spend‑management or procurement context.
• Experience working in a fast‑paced, high‑growth tech company.
• Knowledge of the Philippine market, regulatory environment, and local business culture.
• Certifications in customer success (CSM), project management (PMP, Scrum), or procurement (CIPS).
• Track record of driving revenue growth through upsell and cross‑sell initiatives.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Analytical & Data‑Driven Decision Making
• Stakeholder Management & Influence
• Project & Program Management
• Excellent Presentation & Storytelling
• Adaptability & Resilience in a Rapidly Evolving Environment
• Collaboration & Teamwork across Geographies

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we deliver. As a Senior Customer Value Manager, you will:

• Progress into leadership roles such as Customer Success Director or Head of Customer Experience.
• Gain exposure to product strategy, influencing the roadmap based on real‑world customer feedback.
• Participate in global initiatives, working with teams across the Americas, EMEA, and APAC.
• Access to continuous learning programs, including industry certifications, leadership workshops, and mentorship from senior executives.
• Opportunity to lead high‑impact projects that shape the future of spend management technology.

Work Environment & Culture

brighthush fosters a culture of openness, innovation, and collaboration. Our remote‑first model empowers you to work from anywhere in the Philippines while staying connected through digital collaboration tools, regular virtual town halls, and quarterly in‑person retreats. We celebrate diversity, encourage creative problem‑solving, and reward initiative and results.

Compensation & Benefits

While specific figures vary based on experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion revenue.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible work hours and a generous paid time‑off policy.
• Professional development budget and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

If you are passionate about delivering transformative value to customers, thrive in a fast‑moving tech environment, and want to be part of a company that is redefining spend management, we want to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of business spend.

Apply to this role at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer that embraces diversity and inclusion. We are committed to providing a welcoming environment for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. All hiring decisions are made fairly and based on merit.

Privacy & Data Handling

By submitting your application, you acknowledge that you have read and understand that brighthush collects and processes your personal data for recruitment purposes, including future job opportunities. For more details on how your information is handled, please review our privacy policy.