Senior Team Lead – Customer Value Management – Philippines – Driving Global Spend Optimization with brighthush AI

About brighthush

brighthush is a trailblazer in the spend‑management arena, delivering a next‑generation, community‑generated AI platform that empowers businesses of all sizes to unlock hidden value in their procurement and spend data. With a global network of over 10 million buyers and suppliers, brighthush AI harnesses trillions of dollars in direct and indirect spend to provide predictive, prescriptive, and automated insights that drive operating margin improvement and sustainable growth.

Why brighthush?

At brighthush, we’re not just building software – we’re redefining how organizations think about spend. If you’re passionate about technology, data, and making a measurable impact on a global scale, you’ll thrive in our culture. Here’s what sets us apart:

• Pioneering Technology – We’re at the forefront of AI, machine learning, and cloud innovation, constantly pushing the envelope to deliver smarter, faster, and more actionable insights.
• Collaborative Culture – Transparency, openness, and teamwork are the pillars of our environment. Every voice matters, and cross‑functional collaboration is the norm.
• Global Impact – Your work will touch thousands of customers worldwide, influencing strategic decisions that shape the future of procurement and finance.
• Continuous Learning – We invest heavily in professional development, offering access to industry conferences, certifications, and internal knowledge hubs.

Discover what it’s like to work at brighthush by visiting our Life at brighthush blog and hearing firsthand stories from our team members.

Role Overview

The Senior Team Lead – Customer Value Management is a strategic, customer‑centric role that blends leadership, analytics, and deep industry expertise. You will guide a high‑performing team of Customer Value Managers, ensuring that each brighthush customer realizes tangible, measurable value from our platform. Your influence will extend across the customer lifecycle, from onboarding to renewal, and you will serve as the trusted advisor for executive stakeholders.

Key Responsibilities

• Lead, coach, and develop a team of Customer Value Managers, fostering a culture of excellence, accountability, and continuous improvement.
• Design and execute customer value metrics workshops, translating complex data into actionable insights for clients.
• Develop and maintain customer value roadmaps that align with business objectives and brighthush’s product roadmap.
• Conduct scheduled customer check‑ins, ensuring proactive engagement and early identification of risks or opportunities.
• Drive periodic value reviews, presenting ROI, cost‑savings, and strategic recommendations to C‑suite executives.
• Collaborate with Account Executives to prepare for renewals, ensuring a seamless transition and maximizing upsell opportunities.
• Monitor customer performance dashboards, flagging anomalies and recommending corrective actions.
• Establish yourself as a trusted advisor, building long‑term relationships with key stakeholders across finance, procurement, and operations.
• Coordinate with internal resources (Product, Engineering, Marketing, Support) to address customer needs and share best practices.
• Champion customer marketing campaigns, including case studies, webinars, and reference programs.
• Set team goals, KPIs, and performance metrics that align with brighthush’s strategic objectives.
• Drive operational excellence through process improvements, standardization, and adoption of industry best practices.
• Allocate customer accounts and responsibilities based on capacity, skill set, and strategic priorities, fostering a collaborative and inclusive team culture.
• Act as the primary escalation point, facilitating team meetings, knowledge sharing, and cross‑functional alignment.

Essential Qualifications

• Proven experience in senior leadership or team management within a SaaS or technology‑driven environment.
• Deep expertise in P2P (Procure‑to‑Pay) or S2C (Source‑to‑Contract) domains, with a track record of delivering measurable business outcomes.
• Strong background in customer success, account management, or sales, with a focus on value‑based selling.
• Exceptional communication skills in English (written and verbal) and German (written and verbal).
• Demonstrated ability to manage cross‑functional, cross‑enterprise project teams and deliver complex programs on time and within budget.
• Experience in leading high‑performing teams, conducting performance reviews, and developing career paths.
• Proficiency in data analysis, dashboards, and KPI reporting.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the procurement, finance, or supply‑chain technology space.
• Background in AI or data‑driven analytics solutions.
• Knowledge of global procurement regulations and compliance frameworks.
• Experience working in a remote or distributed team environment.
• Advanced proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).

Skills & Competencies

• Strategic Thinking – Ability to translate business objectives into actionable customer value plans.
• Leadership & Coaching – Inspiring teams, fostering growth, and driving high performance.
• Analytical Acumen – Strong data literacy to interpret spend patterns and derive insights.
• Customer‑Obsessed Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Influence & Negotiation – Skilled at engaging executive stakeholders and driving consensus.
• Adaptability – Comfortable navigating ambiguity and rapidly evolving priorities.
• Collaboration – Proven track record of working effectively with cross‑functional teams.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the market. As Senior Team Lead, you will:

• Progress to Director of Customer Success or Head of Customer Value, overseeing a global portfolio.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor future leaders, building a legacy of high‑performance teams.
• Participate in executive leadership forums, influencing company‑wide strategy.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the Philippines while staying connected through weekly virtual huddles, quarterly town halls, and an internal collaboration platform. We celebrate diversity, encourage innovation, and reward results. Our core values—Transparency, Collaboration, Impact, and Growth—guide every decision and interaction.

Compensation & Perks

While specific figures vary by experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Flexible work hours and a generous paid time‑off policy.
• Professional development stipend and access to industry certifications.
• Employee stock‑option plan, allowing you to share in brighthush’s success.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to lead a high‑impact team, drive customer value, and shape the future of spend management, we want to hear from you. Submit your application through our careers portal, and be prepared to share examples of how you’ve delivered measurable value to customers and led teams to exceed expectations.

Equal Opportunity Statement

brighthush is committed to creating an inclusive environment for all employees. We provide equal employment opportunities regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All hiring decisions are made fairly and transparently.

Privacy & Data Handling

By submitting your application, you acknowledge that you have read brighthush’s and understand that brighthush collects and processes your personal data for recruitment purposes. For more details on how we handle your information, please review our privacy documentation.