Senior Technical Customer Success Manager – API & Automation Specialist for AI‑Driven SaaS Solutions (US)

About brighthush

brighthush is a trailblazer in the AI‑powered customer engagement space, delivering cutting‑edge virtual agents that transform how small and medium‑sized businesses interact with their customers. With a portfolio that spans from intelligent call routing to automated workflow orchestration, brighthush is redefining the future of customer success. Our mission is simple: empower every business to deliver seamless, personalized experiences at scale, no matter the industry or geography.

As we expand our footprint across Europe, North America, and beyond, we’re looking for a seasoned Technical Customer Success Manager to join our dynamic team. If you thrive on solving complex technical challenges, love building lasting client relationships, and want to be at the forefront of AI and automation, brighthush is the place for you.

Why brighthush?

• Innovation at Scale: Work with the latest AI, API, and low‑code automation tools that are reshaping the customer experience landscape.
• Impactful Role: Your work will directly influence how thousands of businesses streamline operations and boost revenue.
• Collaborative Culture: Join a cross‑functional team that values transparency, continuous learning, and a healthy work‑life balance.
• Growth Opportunities: From mentorship programs to leadership tracks, we invest in your professional development.
• Competitive Compensation: A comprehensive package that rewards performance, experience, and dedication.

Key Responsibilities

As a Technical Customer Success Manager at brighthush, you will be the bridge between our technology and our clients’ success. Your day‑to‑day activities will include:

• Client Portfolio Management: Own a portfolio of mid‑to‑large enterprise accounts, ensuring they achieve their business objectives through our AI solutions.
• Relationship Building: Develop deep, trust‑based relationships with C‑suite executives, product managers, and technical leads.
• Technical Enablement: Guide clients through the integration of our APIs, low‑code platforms (n8n, make.com), and custom automation workflows.
• Onboarding & Training: Lead onboarding workshops, create training materials, and conduct knowledge transfer sessions.
• Proactive Issue Resolution: Monitor error logs, troubleshoot API failures, and collaborate with engineering to deliver timely fixes.
• AI Strategy Consulting: Advise clients on AI adoption, data strategy, and best practices for maximizing ROI.
• Renewal & Upsell: Identify expansion opportunities, prepare renewal proposals, and negotiate contracts.
• Feedback Loop: Capture client insights, translate them into product enhancements, and advocate for customer needs within the organization.
• Data‑Driven Reporting: Generate quarterly health reports, usage analytics, and success metrics for internal stakeholders.

Essential Qualifications

• Experience: 2–5 years in Customer Success, Account Management, or a technical client‑facing SaaS/B2B role.
• Technical Proficiency: Deep understanding of RESTful APIs, OAuth, JSON, and error log analysis.
• Automation Expertise: Hands‑on experience with low‑code platforms such as n8n, make.com, or equivalent.
• CRM Savvy: Proficient in HubSpot (or similar) for pipeline management, customer segmentation, and reporting.
• Language: Native or C2 level English proficiency; additional languages are a plus.
• Relocation: Willingness to relocate to Vienna for 1–2 months to support on‑site client engagements and team collaboration.
• Communication: Exceptional verbal and written communication skills, capable of translating technical concepts for non‑technical stakeholders.

Preferred Qualifications

• Experience in the AI or conversational‑AI domain.
• Background in software engineering or technical consulting.
• Knowledge of data privacy regulations (GDPR, CCPA).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Previous exposure to high‑growth SaaS startups.

Core Skills & Competencies

• Technical Troubleshooting: Ability to diagnose and resolve complex integration issues.
• Strategic Thinking: Translate business goals into actionable technical roadmaps.
• Project Management: Manage multiple client projects simultaneously, ensuring on‑time delivery.
• Customer Advocacy: Champion the customer’s voice in product development cycles.
• Data Literacy: Interpret usage metrics and derive insights to drive customer success.
• Collaboration: Work seamlessly with engineering, product, marketing, and sales teams.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Technical Customer Success Manager, you will have access to:

• Mentorship from senior leaders in product, engineering, and sales.
• Annual budget for certifications (e.g., HubSpot, AWS, or API design).
• Participation in industry conferences, webinars, and hackathons.
• Internal knowledge‑sharing sessions on the latest AI trends and automation best practices.
• Clear career pathways to roles such as Senior Customer Success Manager, Director of Customer Success, or Product Manager.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and accountability. Our remote‑first model is complemented by bi‑annual in‑person retreats in Vienna, fostering team cohesion and cross‑departmental synergy. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re a seasoned professional or a rising star, you’ll find a supportive environment that values your unique perspective.

Compensation & Benefits

While the base salary range for this role is USD 70,000 – 150,000 per year, we offer a comprehensive benefits package that includes:

• Competitive base salary plus performance‑based bonuses.
• Health, dental, and vision insurance for you and your dependents.
• Flexible working hours and a fully remote work setup.
• Generous paid time off, including vacation, sick leave, and personal days.
• Relocation stipend for the Vienna assignment.
• 401(k) matching program and financial wellness resources.
• Wellness stipend covering gym memberships, meditation apps, or home office equipment.
• Annual professional development budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help shape the future of AI‑driven customer success? Submit your application through the link below. We look forward to learning how your expertise and passion align with brighthush’s mission.