Senior Technical Customer Success Manager – Europe (Remote UK) – API & Data Product Champion at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers brands to unlock the full potential of their digital partnerships. By harnessing data from over 350 million social media accounts, we provide a powerful platform that connects brands with the right content creators, streamlines collaboration, and delivers measurable ROI. Our mission is to make partnership marketing smarter, faster, and more transparent for businesses worldwide.

As a fast‑growing, data‑centric organization, brighthush thrives on curiosity, innovation, and a relentless focus on customer success. We’re headquartered in London but operate globally, and our remote‑first culture means you can join us from anywhere in the UK while still being part of a vibrant, cross‑functional team that values collaboration, continuous learning, and impact.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how brands connect with audiences. We offer a dynamic work environment where your ideas shape product strategy, customer experience, and company growth. Our culture is built on transparency, empowerment, and a shared commitment to delivering exceptional value to our clients.

What We Offer

• Competitive salary range of €60,000 – €90,000 per year, commensurate with experience and performance.
• Fully remote work from the UK, with flexible hours that support work‑life balance.
• Generous paid time off, including public holidays, vacation days, and a flexible “mental health day” policy.
• Professional development budget: tuition reimbursement, conference tickets, and access to online learning platforms.
• Health and wellness perks: comprehensive health insurance, mental health support, and a wellness stipend.
• Equity opportunities: as a key member of the team, you’ll have the chance to participate in our employee stock‑option plan.
• Inclusive, diverse, and collaborative culture that celebrates differences and encourages open dialogue.

Role Overview

As a Technical Customer Success Manager at brighthush, you will be the primary advocate for our European customers, ensuring they derive maximum value from our API‑driven platform and data products. You’ll partner closely with sales, product, engineering, and marketing teams to deliver seamless onboarding, proactive support, and strategic guidance that drives customer retention and expansion. Your technical expertise, combined with a passion for customer success, will help shape the future of partnership marketing for brands across the globe.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new European accounts, from initial discovery to full platform adoption. Deliver tailored training sessions, create onboarding playbooks, and ensure customers are comfortable using our APIs and data dashboards.
• Account Management & Growth: Serve as the trusted advisor for a portfolio of high‑value customers. Conduct regular business reviews, identify upsell opportunities, and collaborate with sales to expand usage of our data products and API integrations.
• Technical Support & Issue Resolution: Act as the first line of technical support for complex customer inquiries. Troubleshoot API errors, data discrepancies, and integration challenges. Work closely with engineering to prioritize and resolve bugs, and communicate status updates to customers.
• Cross‑Functional Collaboration: Partner with product, engineering, and marketing teams to relay customer feedback, shape feature roadmaps, and develop case studies that showcase customer success stories.
• Data‑Driven Insights: Leverage analytics tools (e.g., FullStory, Vitally) to monitor customer health metrics, usage patterns, and engagement. Use data to proactively identify churn risks and recommend retention strategies.
• Process Improvement: Continuously refine customer success processes, documentation, and knowledge bases. Champion best practices for API usage, data governance, and security compliance.
• Community Building: Foster a community of power users across Europe by organizing webinars, user groups, and feedback sessions. Encourage knowledge sharing and peer support.

Essential Qualifications

• Minimum of 2 years’ experience in technical customer success, API support, or a related role within a SaaS or data‑product company.
• Strong technical acumen: comfortable working with RESTful APIs, JSON, OAuth, and basic data querying (SQL or similar).
• Excellent communication skills in English (written and spoken). Proficiency in additional European languages is a plus.
• Proven track record of managing customer relationships, driving adoption, and achieving renewal targets.
• Experience with customer success tools such as Vitally, Intercom, and Notion.
• Familiarity with payment platforms (e.g., Stripe) and analytics tools (e.g., FullStory, Calendly) is desirable.
• Self‑motivated, proactive, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Background in data science, marketing technology, or social media analytics.
• Experience working with large datasets and performing data validation or cleansing.
• Knowledge of GDPR and data privacy best practices.
• Previous experience in a European market, with an understanding of regional compliance and cultural nuances.
• Strong project management skills and familiarity with Agile methodologies.

Core Skills & Competencies

• Technical Proficiency: Comfortable with API documentation, debugging, and integration workflows.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a passion for delivering solutions that exceed expectations.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Communication & Storytelling: Skilled at crafting clear, concise messages for both technical and non‑technical audiences.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence product decisions based on customer feedback.
• Adaptability & Resilience: Comfortable navigating ambiguity, shifting priorities, and rapid growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Technical Customer Success Manager, you’ll have the chance to:

• Progress to a Senior or Lead Customer Success Manager role, overseeing larger accounts and mentoring junior team members.
• Transition into Product Management or Solutions Engineering, leveraging your deep customer insights to influence product strategy.
• Take on a Customer Success Leadership role, managing a global team and driving the overall customer experience strategy.
• Participate in cross‑departmental projects that impact company direction, such as API roadmap planning or data product enhancements.

We invest heavily in continuous learning. You’ll have access to internal knowledge bases, external courses, and industry conferences. Our mentorship program pairs you with senior leaders to accelerate your professional development.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on the following pillars:

• Transparency: Open communication channels, regular all‑hands meetings, and a shared roadmap that keeps everyone aligned.
• Innovation: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Diversity & Inclusion: A commitment to building a team that reflects the communities we serve, with inclusive hiring practices and ongoing bias‑training.
• Well‑Being: Flexible work hours, mental health resources, and a culture that respects personal time.
• Community: Regular virtual team‑building events, hackathons, and cross‑functional workshops that foster camaraderie.

Compensation & Benefits

Salary: €60,000 – €90,000 per year, based on experience and performance.

Benefits

• Health insurance covering medical, dental, and vision care.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual performance bonus potential.
• Equity participation through our employee stock‑option plan.
• Generous paid time off: 25 days of vacation, 8 public holidays, and 5 mental health days.
• Tuition reimbursement for relevant courses and certifications.
• Flexible work schedule and remote‑first policy.

How to Apply

If you’re passionate about technology, data, and delivering exceptional customer experiences, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Technical Customer Success Manager role at brighthush.

Apply now and join brighthush in shaping the future of partnership marketing across Europe!