Senior Customer Success Manager – Championing Client Value, Adoption, and Retention in a Cloud Software Leader

About brighthush

brighthush is a forward‑thinking, people‑first technology company that empowers businesses worldwide with cutting‑edge cloud software solutions. Our mission is to transform how organizations manage their operations, finances, and people by delivering intuitive, scalable, and secure applications that grow with their needs. With a global footprint and a culture rooted in collaboration, innovation, and continuous learning, brighthush is redefining the future of enterprise software.

Why Join brighthush?

At brighthush, we believe that our greatest asset is our people. We foster an environment where curiosity is celebrated, ideas are turned into action, and every team member has the opportunity to shape the direction of our products and services. As a Customer Success Manager, you will be at the heart of our customer experience, ensuring that our clients not only achieve their business goals but also become passionate advocates for our platform.

Key Responsibilities

• Drive Customer Value: Partner with clients to understand their strategic objectives, identify opportunities for deeper engagement, and articulate the tangible ROI of our solutions.
• Increase Product Adoption: Design and execute adoption roadmaps, conduct training sessions, and create best‑practice resources that accelerate user proficiency and satisfaction.
• Manage Retention & Growth: Monitor health metrics, proactively address churn risks, and collaborate with Sales and Product teams to upsell and cross‑sell relevant features.
• Build Strong Relationships: Serve as the primary point of contact for key accounts, fostering trust and ensuring a seamless, high‑quality customer journey.
• Advocate for Customers: Translate client feedback into actionable insights for product development, influencing roadmap decisions and feature enhancements.
• Travel & On‑Site Support: Travel up to 20% of the time to client sites, partner events, and industry conferences to strengthen relationships and gather market intelligence.

Essential Qualifications

• 3+ years of experience in a customer‑facing role within the cloud software industry.
• Fluent in English, with excellent written and verbal communication skills.
• Strong technical literacy: comfortable navigating SaaS platforms, understanding APIs, and troubleshooting basic technical issues.
• Proven track record of driving customer adoption, retention, and expansion metrics.
• Exceptional problem‑solving abilities and a data‑driven mindset.
• Ability to work independently in a remote environment while maintaining high levels of collaboration.

Preferred Qualifications

• Experience with enterprise resource planning (ERP) or financial management software.
• Background in customer success, account management, or technical support.
• Knowledge of industry trends in cloud computing, AI, and digital transformation.
• Experience using customer success platforms such as Gainsight, Totango, or similar tools.
• Multilingual capabilities beyond English.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering exceptional service.
• Strategic Thinking: Ability to align customer goals with product capabilities and long‑term business outcomes.
• Communication & Presentation: Clear, concise, and persuasive communication across all stakeholder levels.
• Analytical Acumen: Proficiency in interpreting usage data, health scores, and financial metrics to inform decisions.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning resources, including online courses, certifications, and industry conferences.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Cross‑functional projects that expose you to Sales, Product, and Engineering teams.
• Regular performance reviews and personalized growth plans.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in Portugal, with flexible hours that respect work‑life balance. We celebrate diversity, encourage open dialogue, and reward creativity. Our team enjoys:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Annual retreats and team‑building activities.
• Inclusive policies that support mental health and well‑being.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

We offer a competitive salary range of EUR 38,184 – 44,689 per year, commensurate with experience and performance. In addition, you will receive:

• Generous paid time off, including vacation, sick leave, and personal days.
• Health and dental insurance coverage.
• Retirement savings plan with company match.
• Flexible work arrangements and remote work stipend.
• Employee stock option program to share in our success.
• Continuous professional development budget.

How to Apply

If you are passionate about building lasting customer relationships, driving adoption, and contributing to a high‑growth cloud software company, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and personal growth.

Join brighthush Today!

Become a pivotal part of brighthush’s journey to empower businesses worldwide. Your expertise will help shape the future of our customers and our products. Apply now and start making an impact that matters.