Senior Technical Sales Engineer & Customer Success Lead – Global Adoption Champion, Customer Growth Strategist, Product Innovation Partner (Fully Remote) – Drive International Product Success at brighthush

Welcome to brighthush – Where Language Meets Innovation

In an era where digital products cross borders at the speed of thought, brighthush is redefining what it means to launch globally. We empower software teams to break language barriers, scale with confidence, and deliver flawless user experiences in any market. Our platform blends cutting‑edge translation technology, intelligent workflow automation, and data‑driven insights to give product managers, developers, and marketers the tools they need to launch, localize, and thrive worldwide.

Whether you’re a startup founder, a Fortune 500 product lead, or a seasoned engineer, brighthush offers a place where your ideas shape the future of global product development. Join us and help build bridges that connect people, cultures, and businesses across the globe.

Why This Role Matters

As a Senior Technical Sales Engineer & Customer Success Lead, you will be the linchpin that connects our technical product to the people who use it. You’ll guide prospects through the discovery phase, demonstrate the value of our platform, and ensure that every customer—from a single‑person startup to a multinational enterprise—achieves measurable success. Your insights will directly influence product roadmap decisions, help shape content, and elevate the overall customer experience.

In this hybrid role, you’ll blend deep technical expertise with a passion for customer advocacy, becoming the trusted advisor that customers turn to when they need to solve complex localization challenges or scale their global operations.

Key Responsibilities

• Build & Nurture Relationships – Cultivate strong, long‑lasting partnerships with new sign‑ups, trial users, and existing customers across diverse industries and geographies. Use data‑driven outreach, personalized communication, and proactive engagement to keep customers excited and invested.
• Technical Demonstrations & Onboarding – Deliver compelling, hands‑on product demos that showcase the full breadth of brighthush’s capabilities. Guide customers through onboarding, ensuring a smooth transition from trial to production, and set them up for success with best‑practice playbooks.
• First‑Line Support & Problem Solving – Act as the initial point of contact for user inquiries, translating complex technical challenges into clear, actionable solutions. Escalate issues when necessary and collaborate with engineering to resolve bugs quickly.
• Customer Advocacy – Represent the voice of the customer within brighthush. Capture pain points, feature requests, and success stories to inform product development and marketing. Champion customer needs in cross‑functional meetings.
• Cross‑Functional Coordination – Work closely with Product, Engineering, Marketing, and Support teams to prioritize feature requests, triage bugs, and refine documentation. Serve as the bridge between technical teams and business stakeholders.
• Data‑Driven Insights – Analyze usage metrics, adoption patterns, and customer feedback to identify growth opportunities and areas for improvement. Present findings in concise reports and dashboards.
• Thought Leadership – Create and share educational content such as case studies, webinars, and best‑practice guides that position brighthush as a trusted industry resource. Speak at conferences, meetups, and internal knowledge‑sharing sessions.
• Continuous Learning – Stay current with emerging web technologies, localization trends, and competitive landscape to provide informed guidance to customers. Pursue certifications, attend workshops, and experiment with new tools.

Essential Qualifications

• Technical Background – 3+ years of experience in software engineering, product management, or a related technical field. Proven ability to write clean, maintainable code and understand complex system architectures.
• Web & Cloud Expertise – Deep knowledge of modern web technologies (JavaScript, TypeScript, React, Node.js, GraphQL, REST APIs) and leading cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Communication Skills – Fluent written and spoken English; ability to distill complex concepts into clear, concise language. Comfortable presenting to technical and non‑technical audiences alike.
• Problem‑Solving Aptitude – Proven track record of troubleshooting, debugging, and resolving technical issues in a fast‑paced environment. Strong analytical mindset and attention to detail.
• Customer‑Centric Mindset – Passion for understanding user needs, empathizing with pain points, and delivering tailored solutions that drive real business value.
• Self‑Starter & Collaborative – Comfortable working independently in a remote setting while actively contributing to cross‑functional teams. Strong organizational skills and ability to manage multiple priorities.

Preferred Qualifications

• Experience in SaaS sales, pre‑sales engineering, or customer success roles, with a history of exceeding quota or customer satisfaction metrics.
• Background in localization, internationalization, or multilingual product development, including familiarity with L10n workflows and industry standards.
• Familiarity with CI/CD pipelines, automated testing, and DevOps practices that enable rapid iteration and deployment.
• Knowledge of data analytics tools (SQL, Python, or brighthush’s analytics suite) for deriving actionable insights from usage data.
• Previous exposure to enterprise‑scale deployments and complex stakeholder management, including experience with large, distributed teams.

Skills & Competencies

• Technical Fluency – Ability to code, debug, and architect solutions on the fly, ensuring you can walk customers through real‑world scenarios.
• Strategic Thinking – Translate customer goals into product roadmaps and sales strategies that align with business objectives.
• Communication Excellence – Masterful storytelling, presentation, and documentation skills that make complex ideas accessible.
• Adaptability – Thrive in a dynamic environment with shifting priorities and evolving technology.
• Empathy & Listening – Deeply understand customer challenges and respond with tailored solutions that exceed expectations.
• Data‑Driven Decision Making – Leverage metrics to guide product enhancements and customer success initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product. We offer:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Access to industry conferences, workshops, and online courses to keep your skill set cutting‑edge.
• Clear promotion paths from Sales Engineer to Senior Engineer, Customer Success Lead, or Product Manager.
• Cross‑departmental projects that broaden your experience across engineering, marketing, and operations.
• Regular hackathons and innovation sprints where you can experiment with new tools and ideas.

Work Environment & Culture

brighthush is a fully remote, globally distributed team that values flexibility, transparency, and collaboration. Our culture is built on:

• Flat Hierarchies – Quick decision‑making and open communication channels.
• Inclusive Language – English is our primary language, but we celebrate multilingualism and cultural diversity.
• Flexible Hours – Work when you’re most productive, whether that’s early morning or late night.
• Community & Fun – Monthly virtual coffee chats, game nights, and team retreats to strengthen bonds.
• Commitment to mental health, work‑life balance, and continuous feedback.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision coverage.
• Unlimited paid time off and flexible holiday scheduling.
• Monthly stipend for home‑office equipment and internet.
• Access to wellness programs, mental‑health resources, and employee assistance programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to join a team that’s redefining global product success? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Technical Sales Engineer & Customer Success Lead role at brighthush. Highlight any relevant technical projects, sales achievements, or customer success stories.

We look forward to exploring how your expertise can help our customers thrive and how brighthush can support your professional journey.

Join brighthush Today

Be part of a company that’s not just building software, but building bridges across cultures. If you’re passionate about technology, customer success, and continuous innovation, we want to hear from you.