Senior Telesales Customer Success Representative – Vaccine & Pharmaceutical Solutions – brighthush

About brighthush

brighthush is a global leader in the pharmaceutical and vaccine industry, dedicated to improving health outcomes worldwide. With a mission to bring innovative, life‑saving products to patients and healthcare providers, brighthush combines scientific excellence with a passion for community health. Our hybrid sales model empowers our teams to connect with clinicians, pharmacies, and medical groups both remotely and in person, ensuring that every interaction delivers value, education, and measurable impact on public health.

Position Overview

As a Senior Telesales Customer Success Representative for brighthush’s Vaccine Account Team, you will be the trusted partner for pharmacies, medical groups, and physician offices across the southeastern United States. You will drive vaccine adoption, support population‑health initiatives, and help our customers achieve better patient outcomes through strategic engagement, data‑driven insights, and collaborative planning. This hybrid role blends 60 % remote customer interactions with 40 % on‑site visits, allowing you to build deep relationships while maintaining flexibility.

Key Responsibilities

• Account Management & Contracting: • Build long‑term relationships with key stakeholders, understanding each customer’s healthcare goals and operational needs. • Conduct comprehensive business reviews, discussing financial impacts, contract terms, and progress on targeted vaccine programs. • Leverage contract knowledge and historical ordering patterns to optimize vaccine purchases and inventory levels, ensuring alignment with seasonal demand and patient flow.
• Sales Acumen & Value Creation: • Demonstrate the clinical and commercial value of brighthush’s vaccine portfolio, tailoring solutions to pediatric, adolescent, and adult populations. • Collaborate with field sales, marketing, and support teams to deliver integrated strategies that improve health outcomes. • Use data insights to influence customer behavior, positioning brighthush’s products as essential to their practice’s success.
• Customer Segmentation & Targeting: • Segment the assigned customer base by characteristics and buying behaviors, prioritizing high‑potential accounts. • Allocate resources strategically to maximize reach and impact, ensuring that promotional efforts are aligned with customer needs.
• Product & Clinical Expertise: • Maintain deep knowledge of brighthush’s vaccine portfolio, competitive brands, and immunization guidelines. • Provide evidence‑based recommendations and support the development of vaccination protocols that meet regulatory and clinical standards.
• Operational Excellence: • Manage supply chain challenges, product transitions, and back‑order communications. • Track performance metrics, analyze results, and adjust plans to meet or exceed sales targets.

Essential Qualifications

• Bachelor’s degree or equivalent experience in a scientific, healthcare, or business discipline.
• Minimum of 3 years (36 months) of pharmaceutical sales experience, or 6 years of equivalent experience in sales, marketing, or a related field.
• Valid driver’s license and willingness to travel up to 50 % of the time within the territory.
• Strong organizational and time‑management skills, with the ability to balance remote and on‑site commitments.
• Excellent interpersonal and communication skills, capable of building trust with diverse stakeholders.

Preferred Qualifications & Skills

• Experience in vaccine sales, retail pharmacy, or a technical/scientific healthcare environment.
• Proven ability to convey complex clinical concepts in clear, actionable language.
• Track record of consultative selling, account management, and customer‑centric solution development.
• Analytical mindset: comfortable interpreting sales metrics, forecasting, and performance dashboards.
• Knowledge of marketing and sales support functions, and experience collaborating across cross‑functional teams.
• Familiarity with the regulatory landscape governing vaccine distribution and healthcare compliance.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and advancement. You will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of the vaccine market.
• Regular training on clinical guidelines, product innovations, and sales techniques.
• Opportunities to lead cross‑functional projects, enhancing your leadership and strategic planning skills.
• Clear career pathways to senior account management, regional sales leadership, or product‑development roles.
• Participation in industry conferences, webinars, and professional networks to expand your expertise and influence.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative environment where diverse perspectives drive innovation. Our hybrid model blends remote flexibility with meaningful in‑person engagement, allowing you to manage your schedule while staying connected to the team. We celebrate achievements, encourage open dialogue, and provide a supportive framework for work‑life balance.

Compensation & Benefits

Base Salary: $96,200 – $151,400 (annual) Variable Compensation: Eligible for annual bonus and long‑term incentive plans based on performance. Benefits Package: Comprehensive medical, dental, vision, and prescription coverage for you and your family; retirement plans including 401(k) with company match; paid holidays, vacation, and sick leave; and additional compassionate care days. Additional Perks: Flexible work arrangements, professional development budget, and access to a global network of healthcare experts.

Territory & Travel

The primary territory covers the southeastern United States, including Alabama, Tennessee, Mississippi, Louisiana, and Arkansas. Candidates should reside near a major airport in Nashville, Memphis, New Orleans, or Birmingham to facilitate travel. Travel will be required for quarterly company meetings and on‑site customer engagements, with a maximum of 50 % travel depending on location.

Why Join brighthush?

Joining brighthush means becoming part of a mission‑driven organization that values scientific rigor, customer success, and community impact. You will work alongside passionate professionals who are committed to advancing public health, and you will have the tools and support to grow both personally and professionally. If you are a proactive, customer‑focused sales leader with a passion for vaccines and a desire to make a tangible difference, brighthush invites you to apply and help shape the future of healthcare.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team.