Senior Strategic Customer Success Manager – Driving Adoption, Growth, and Customer Advocacy in a High‑Impact SaaS Environment

About Brighthush

Brighthush is a trailblazer in the world of feature‑flagging and continuous delivery, empowering developers to ship faster, safer, and more confidently. Our platform gives engineering teams the ability to experiment, roll out features gradually, and instantly rollback when something goes wrong—all while delivering personalized experiences to every customer segment. At Brighthush, we believe that the future of software is built on collaboration, transparency, and relentless focus on customer value.

Why Brighthush?

When you join Brighthush, you become part of a culture that celebrates curiosity, embraces experimentation, and rewards bold ideas. We’re a global team of engineers, product people, and customer champions who are passionate about solving real problems for our clients. Our mission is simple: help organizations innovate faster while keeping their customers safe and satisfied.

Our Core Values

• Customer Obsession – We put our customers at the center of everything we do.
• Transparency & Trust – Open communication and honest feedback are the foundations of our success.
• Continuous Learning – We invest in growth, both for our products and for our people.
• Collaboration & Respect – Diverse perspectives drive better solutions.

Position Overview

As a Senior Strategic Customer Success Manager at Brighthush, you will be the primary advocate for our customers after the sales handoff. You will guide new and expanding accounts through onboarding, adoption, and expansion, ensuring they realize maximum value from our feature‑flagging platform. You’ll blend deep technical knowledge with strong sales acumen, acting as a trusted advisor and growth partner for our clients.

Key Responsibilities

• Customer Onboarding & Activation – Lead the end‑to‑end onboarding journey, from initial discovery to successful product activation. Build customized success plans, coordinate cross‑functional resources, and monitor adoption metrics.
• Risk Identification & Mitigation – Proactively spot adoption bottlenecks, churn risks, and performance issues. Develop and execute mitigation strategies in partnership with sales, product, and engineering teams.
• Technical Guidance & Enablement – Serve as the go‑to technical expert for our platform. Provide implementation best practices, architecture guidance, and troubleshooting support to developers and DevOps teams.
• Prescriptive Upsell & Expansion – Track customer health and usage against key objectives. Identify opportunities for additional product features, services, or higher‑tier plans that align with their business goals.
• Trusted Advisor & Champion Builder – Build deep relationships with technical leads, product owners, and executives. Cultivate internal champions who advocate for Brighthush within their organizations.
• Renewal & Forecasting – Own the renewal process, maintain accurate forecasts, and collaborate with sales and deal desk to secure timely renewals and expansion deals.
• Voice of the Customer – Act as the customer’s advocate inside Brighthush, translating their needs into product enhancements and service improvements.

Essential Qualifications

• 5+ years of experience in customer‑facing roles such as account management, customer success, or technical onboarding.
• Proven track record of exceeding renewal and expansion targets in a SaaS environment.
• Strong discovery and qualification skills; familiarity with sales methodologies like MEDDIC, SPIN, or similar.
• Excellent project management abilities—experience leading cross‑functional teams to meet deadlines.
• Hands‑on technical background; comfortable working with developers, DevOps engineers, and technical stakeholders.
• Experience with proactive and reactive customer success strategies.
• Ability to communicate complex technical concepts to both technical and non‑technical audiences.

Preferred Qualifications

• Experience in the DevOps or continuous delivery space.
• Background in feature‑flagging, experimentation, or related SaaS products.
• Prior experience in a high‑growth, high‑velocity startup or scale‑up.
• Demonstrated success in building customer advocacy programs.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with Brighthush’s product roadmap.
• Analytical Mindset – Proficiency in data analysis to drive insights and decisions.
• Communication – Clear, concise, and persuasive communication across all levels.
• Relationship Building – Talent for building trust with technical and executive stakeholders.
• Problem Solving – Creative, solution‑oriented approach to complex challenges.
• Adaptability – Thrive in a fast‑changing environment with evolving priorities.

Career Growth & Learning Opportunities

At Brighthush, your career path is designed to grow with you. We offer:

• Mentorship from senior leaders and product experts.
• Access to industry conferences, workshops, and certifications.
• Internal mobility into product, sales, or engineering roles.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Brighthush is a hybrid workplace that values flexibility, collaboration, and work‑life balance. Our teams meet in person for weekly syncs and quarterly all‑hands, while remote work is fully supported with the tools and resources you need to succeed. We celebrate diversity, inclusion, and belonging, and we’re committed to creating an environment where everyone can thrive.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary aligned with geographic market rates (see ranges below).
• Performance‑based bonus and equity (RSUs) that reward long‑term success.
• Comprehensive health, vision, and dental coverage.
• Mental health and wellness benefits, including counseling and mindfulness resources.
• Generous paid time off, parental leave, and flexible work arrangements.
• Continuous learning stipend and access to online learning platforms.

Salary Ranges (US)

• Zone 1 (San Francisco/Bay Area, NYC, Boston, Seattle): $171,200 – $235,400
• Zone 2 (Irvine, LA, Austin, Portland, Chicago, etc.): $154,100 – $211,860
• Zone 3 (All other US locations): $145,500 – $200,090

Exact compensation will be determined based on your experience, skills, and location.

How to Apply

Ready to make a lasting impact on our customers and help shape the future of feature‑flagging? Click the link below to submit your application and join the Brighthush team.

Apply to Brighthush – Senior Strategic Customer Success Manager

Join Brighthush Today

We’re looking for a passionate, results‑driven customer success leader who can navigate the intersection of technology and business. If you thrive on building strong relationships, driving adoption, and unlocking growth for customers, we want to hear from you. Bring your expertise, curiosity, and commitment to excellence, and help us empower developers worldwide to innovate faster and safer.