Senior Customer Success Technical Account Manager – Splunk Platform Specialist & Enterprise Data Analytics Expert

About brighthush

At brighthush, we are redefining how data fuels business decisions in the age of AI and digital transformation. With a legacy of 40+ years in delivering cutting‑edge solutions that connect, secure, and illuminate the entire digital footprint, brighthush empowers organizations worldwide to harness the power of data, security, and visibility. Our culture is built on curiosity, collaboration, and a relentless drive to create meaningful impact at scale. Whether you’re a seasoned data professional or an emerging talent, brighthush offers a dynamic environment where your expertise can shape the future of technology and help customers thrive.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States and enjoy a fully remote, flexible schedule that supports work‑life balance.
• Impactful Work: Drive real value for enterprise customers by solving complex data challenges and ensuring the highest levels of platform adoption.
• Career Growth: Access continuous learning, mentorship, and a clear career ladder that rewards innovation and results.
• Competitive Compensation: A base salary range of $140,200 – $190,600 (U.S.) plus performance incentives, equity, and a comprehensive benefits package.
• Inclusive Culture: Join a diverse, global community that celebrates different perspectives and fosters belonging.

Role Overview

As a Senior Customer Success Technical Account Manager – Splunk Platform Specialist at brighthush, you will be the trusted technical advisor for our enterprise customers. Your mission is to ensure that every customer interaction delivers maximum value, drives adoption, and unlocks the full potential of the Splunk platform. You will partner closely with Sales, Customer Success, Solution Engineering, and Solution Architecture teams to provide strategic, data‑driven guidance that accelerates customer success and retention.

Key Responsibilities

• Customer Onboarding & Enablement: Lead workshops, create prescriptive mentorship plans, and achieve onboarding milestones for new customers.
• Account Health Management: Proactively engage Technical Success Engineers to review account health, identify telemetry risk signals, and prioritize accounts approaching renewal.
• Strategic Consulting: Develop technical action plans, scope effort, and deliver up to 90 days of hands‑on consulting to address complex technical challenges.
• Cross‑Functional Collaboration: Work with Sales, CS, SE, and SE Management to align priorities, address risk accounts, and ensure a unified customer experience.
• Value Realization: Partner with account teams to articulate tangible ROI from platform adoption and guide customers toward next‑stage use cases.
• Knowledge Sharing: Conduct research, document best practices, and share insights with internal teams and the broader brighthush community.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion a culture of data‑driven decision making.

Essential Qualifications

• 3+ years of hands‑on experience administering and using Splunk Core (Enterprise or Cloud).
• 3+ years of Splunk architecture, data onboarding, and feature implementation expertise.
• Proficiency in SPL (Search Processing Language) – critical for troubleshooting and advanced analytics.
• 3+ years of technical consulting or big‑data analytics experience.
• Strong problem‑solving skills with the ability to resolve sophisticated technical issues before they impact customers.
• Excellent communication and stakeholder management skills – able to influence peers, leadership, and customers.
• Experience managing multiple accounts and balancing competing priorities.

Preferred Qualifications

• Statistical and analytical modeling experience.
• Proficiency in scripting languages (Bash, Python, PowerShell) and application development (Java, .NET).
• Experience with databases, analytical tools, and data management techniques such as Edge Processor, Ingest Processor, DDAA, and Federated Search.
• Direct involvement in Splunk Cloud implementations and cloud migration projects.
• Splunk Architect certification or equivalent advanced certification.
• Background in conflict resolution, negotiation, and influencing senior stakeholders.

Skills & Competencies

• Technical Expertise: Deep knowledge of Splunk Core, Cloud, and associated data ingestion pipelines.
• Consulting Mindset: Ability to translate technical solutions into business value and articulate ROI.
• Strategic Thinking: Identify long‑term growth opportunities and align them with customer roadmaps.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Collaboration: Work effectively with cross‑functional teams and foster a culture of shared success.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Brighthush Academy – a curated learning platform with courses, certifications, and hands‑on labs.
• Mentorship programs pairing you with senior leaders and industry experts.
• Annual technical conferences and hackathons to showcase your work and network with peers.
• Clear promotion paths from Technical Account Manager to Senior TAM, Director of Customer Success, and beyond.
• Opportunities to lead cross‑functional initiatives, product feedback loops, and innovation projects.

Work Environment & Culture

brighthush is built on a foundation of empathy, collaboration, and a shared commitment to customer success. Our remote‑first culture means you’ll enjoy:

• Flexible working hours that respect your personal commitments.
• Regular virtual town halls, team lunches, and community events to foster connection.
• A transparent decision‑making process that values every voice.
• Inclusive hiring practices that celebrate diversity and promote belonging.

Compensation & Benefits

While the base salary range for this role is $140,200 – $190,600 (U.S.), you can expect a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid parental leave and flexible time off.
• Short‑ and long‑term disability coverage.
• Life insurance and wellness programs.
• Equity grants and performance bonuses.
• Paid holidays, floating holidays, and birthday days off.
• Professional development stipend and conference travel support.

How to Apply

Ready to take the next step in your career and help customers unlock the full potential of their data? Click the link below to submit your application and join the brighthush team.