Senior Treasury Customer Success Manager – Driving Enterprise Treasury Transformation, Maximizing Value Creation, and Accelerating Strategic Growth for Global Clients at brighthush

About brighthush – Pioneering the Future of Treasury

brighthush is at the forefront of a treasury revolution, turning complex, fragmented banking data into real‑time, actionable insights. By building the world’s first global network that unlocks banking information through direct API integrations with the largest financial institutions, we empower CFOs, treasurers, and finance leaders to make faster, smarter decisions. Our platform delivers unparalleled cash visibility, forecasting accuracy, and automated money movement, enabling organizations across technology, gaming, manufacturing, and consumer sectors to break free from legacy finance constraints.

Why brighthush is the Ideal Launchpad for Your Career

At brighthush, we believe that the future of treasury is built on data, automation, and partnership. Our culture is anchored in five core pillars that shape every interaction, decision, and innovation:

• Innovation at Scale – We continuously iterate on our platform, integrating cutting‑edge APIs and AI‑driven analytics to deliver unparalleled value.
• Customer‑First Mindset – Every product decision is guided by real customer feedback and the desire to solve their most pressing treasury challenges.
• Collaborative Excellence – Cross‑functional teams—from Product and Engineering to Sales and Operations—work together to accelerate growth and deliver measurable outcomes.
• Growth & Learning – Employees receive ongoing training, mentorship, and opportunities to lead high‑impact projects.
• Inclusive & Flexible Work Environment – Remote‑first, flexible hours, and a focus on work‑life balance ensure that our team thrives both personally and professionally.

Role Overview – Your Impact as a Senior Treasury Customer Success Manager

As a Senior Treasury Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of enterprise clients using our Treasury Management System (TMS). Your primary mission is to ensure that each customer realizes maximum value from our platform, driving adoption, renewal, and expansion. You will partner closely with Sales, Product, Engineering, and Operations to translate customer needs into actionable insights and product enhancements.

Key Responsibilities

• End‑to‑End Customer Ownership – From onboarding to renewal, you will manage the full customer lifecycle, ensuring seamless transitions and continuous engagement.
• Strategic Account Planning – Develop and execute account plans that align with each client’s treasury objectives, identifying upsell and cross‑sell opportunities.
• Value Realization & ROI Demonstration – Use data analytics tools (e.g., Vitally) to quantify the impact of brighthush’s solutions on cash visibility, forecasting accuracy, and risk mitigation.
• Structured Engagements – Lead cadence calls, Quarterly Business Reviews (QBRs), and executive briefings with clear agendas, outcomes, and actionable next steps.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Product to advocate for customer‑driven features, with Engineering to troubleshoot technical issues, and with Operations to streamline support processes.
• Risk Management & Escalation – Proactively identify potential churn or performance risks, develop mitigation plans, and ensure timely resolution.
• Thought Leadership – Serve as the voice of the customer within brighthush, shaping the product roadmap and treasury best practices.
• Metrics & Reporting – Own key performance indicators such as NPS, renewal rates, expansion revenue, and customer health scores.

Essential Qualifications

• 5–7+ years of experience in Customer Success, Account Management, or a related customer‑facing role within the software industry.
• Hands‑on experience with a Treasury Management System (TMS), cash management platform, or ERP/accounting system. Prior exposure to brighthush TMS, brighthush, or similar platforms is highly desirable.
• Proven track record of managing multiple enterprise accounts across diverse verticals while maintaining meticulous attention to detail.
• Demonstrated success in driving customer outcomes, renewal conversations, and expansion revenue.
• Exceptional communication skills, with the ability to build rapport with senior executives and C‑suite leaders.
• Strong technical aptitude—quickly become a product expert and troubleshoot complex treasury workflows.
• Experience with customer success tools such as Salesforce, Jira, and Vitally.
• Educational or professional background in treasury, accounting, or finance, with a solid understanding of cash positioning, liquidity forecasting, bank connectivity, and reconciliation.

Preferred Qualifications

• Advanced knowledge of treasury operations, including capital markets and money movement.
• Experience leading cross‑functional initiatives that drive product enhancements based on customer feedback.
• Background in data analytics or business intelligence, with the ability to translate metrics into strategic insights.
• Prior exposure to fintech or financial services startups, especially those focused on treasury or cash management.

Skills & Competencies for Success

• Customer‑Centric Mindset – Passion for solving customer problems and delivering measurable value.
• Strategic Thinking – Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Analytical Acumen – Proficiency in interpreting data, identifying trends, and making data‑driven recommendations.
• Project Management – Strong organizational skills to juggle multiple priorities and meet deadlines.
• Influence & Negotiation – Skilled at persuading stakeholders and negotiating renewal terms.
• Adaptability – Comfortable operating in a fast‑paced, evolving startup environment.

Career Growth & Learning Opportunities at brighthush

At brighthush, your career trajectory is shaped by your ambition and impact. As a Senior Treasury Customer Success Manager, you will:

• Lead high‑visibility initiatives that influence product strategy and market positioning.
• Mentor junior CSMs, sharing best practices and fostering a culture of continuous improvement.
• Participate in cross‑functional leadership forums, gaining exposure to senior executives and strategic decision‑making.
• Access ongoing training programs, certifications, and industry conferences to deepen your treasury expertise.
• Potential to transition into Product Management, Sales Leadership, or Customer Success Leadership roles.

Work Environment & Culture at brighthush

brighthush champions a remote‑first, flexible work environment that empowers employees to work from anywhere while staying connected through virtual collaboration tools. Our culture is built on:

• Transparency – Open communication channels and regular town‑hall meetings keep everyone aligned.
• Collaboration – Cross‑functional teams work together to solve complex problems and celebrate wins.
• Innovation – Employees are encouraged to experiment, propose new ideas, and iterate quickly.
• Well‑Being – Flexible PTO, paid parental leave, and a focus on mental health ensure a healthy work‑life balance.
• Diversity & Inclusion – We value diverse perspectives and strive to create an inclusive environment for all.

Compensation & Benefits

Competitive base salary ranging from $140,000 to $170,000, commensurate with experience and location, plus a performance‑based bonus component. In addition, brighthush offers:

• Fully remote‑first work model with flexible hours.
• Unlimited paid time off (PTO) policy.
• Paid parental leave for new parents.
• Comprehensive health, dental, and vision insurance with 99% employee coverage and 75% dependent coverage.
• Health and dependent care flexible spending accounts.
• Life and long‑term disability insurance paid by brighthush.
• 401(k) retirement plan with company match.
• Equity options to share in the company’s growth.
• Home office setup stipend covering a MacBook, monitors, adjustable desk, ergonomic chair, and accessories.
• Phone and internet stipend.

How to Apply – Join the brighthush Revolution

Ready to join a fast‑moving fintech company that is reshaping treasury operations? Bring your expertise, passion, and drive to brighthush and help us empower organizations worldwide to unlock the full potential of their cash data.

Click the link below to submit your application and take the first step toward an exciting career with brighthush.

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