Senior Trust & Escrow Reconciliation Specialist – Customer Account Leadership & Client Success in National Financial Services at brighthush

About brighthush

brighthush has been a cornerstone of the national financial landscape for more than a century, delivering trusted banking, wealth management, and fiduciary solutions that empower individuals and institutions alike. Founded in 1889, our legacy is built on integrity, innovation, and an unwavering commitment to our people. At brighthush, we believe that the best financial outcomes are achieved when every employee, client, and partner is treated with respect, supported in their growth, and encouraged to bring their authentic selves to work.

Why Join brighthush?

When you become part of brighthush, you join a culture that is recognized for excellence, inclusion, and continuous learning. Here’s why top talent chooses to build their careers with us:

• Consistently named a Fortune 100 Best Company to Work For® for eleven consecutive years.
• Regularly featured on more than 50 regional best‑place‑to‑work lists.
• A champion of diversity, equity, and inclusion—earning awards for women, LGBTQ+ employees, and under‑represented groups.
• A dynamic, collaborative environment that rewards innovation and continuous improvement.
• A comprehensive benefits package that includes medical, dental, vision, 401(k) with match, generous paid time off, employee stock purchase plan, and more.

Role Overview

As a Senior Trust & Escrow Reconciliation Specialist at brighthush, you will be the trusted partner for our Trust Accounting clients. You will lead complex reconciliation efforts, ensuring that escrow and title partner records are accurate, complete, and compliant with industry standards. Your analytical rigor, attention to detail, and client‑centric mindset will help us maintain the highest level of financial integrity and customer satisfaction.

Key Responsibilities

• Lead Reconciliation Projects: Manage end‑to‑end reconciliation of escrow and title partner accounts, from routine first‑tier tasks to complex second‑tier investigations.
• Analyze Financial Records: Review ledgers, bank statements, and internal reports to verify consistency and accuracy.
• Identify and Resolve Discrepancies: Detect inconsistencies, investigate root causes, and collaborate with clients and internal teams to implement corrective actions.
• Maintain Data Integrity: Ensure all financial data is accurate, up‑to‑date, and compliant with accounting principles and regulatory requirements.
• Client Relationship Management: Serve as the primary point of contact for assigned Trust Accounting clients, building trust and delivering exceptional service.
• Process Improvement: Identify opportunities to streamline reconciliation workflows, reduce manual effort, and enhance reporting accuracy.
• Mentor Junior Staff: Provide guidance, training, and support to less experienced team members.
• Compliance & Risk Management: Adhere to internal controls, audit requirements, and industry best practices.

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent combination of education and experience).
• 5–7 years of direct experience in reconciliation, accounting, or audit roles, preferably within the mortgage or title insurance industry.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and a proven ability to quickly learn custom financial applications.
• Strong analytical skills with meticulous attention to detail.
• Solid understanding of accounting principles and financial reporting.
• Excellent verbal and written communication skills, with the ability to explain complex financial concepts to non‑technical stakeholders.
• Demonstrated ability to work independently and collaboratively in a fast‑paced environment.

Preferred Qualifications

• Experience with escrow accounting systems or title insurance platforms.
• Knowledge of regulatory frameworks affecting trust and escrow accounts (e.g., RESPA, TILA).
• Project management experience, including the use of workflow tools and process mapping.
• Advanced Excel skills (pivot tables, macros, VLOOKUP, INDEX/MATCH).
• Previous exposure to audit processes or internal control frameworks.

Core Competencies

• Client Focus: A passion for delivering exceptional service and building lasting relationships.
• Problem Solving: Ability to dissect complex issues and devise effective solutions.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Team Collaboration: Works seamlessly with cross‑functional teams to achieve shared goals.
• Integrity: Upholds the highest ethical standards in handling confidential financial information.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Trust & Escrow Reconciliation Specialist, you will:

• Progress to leadership roles such as Account Manager or Director of Trust Accounting.
• Participate in continuous learning programs covering advanced accounting, regulatory updates, and industry trends.
• Attend conferences, workshops, and webinars to stay ahead of market developments.
• Engage in cross‑departmental projects that broaden your skill set and expand your network.
• Benefit from a structured mentorship program that pairs you with senior leaders.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking workplace. We celebrate diversity and encourage every employee to bring their whole self to work. Our culture is built on:

• People‑First Leadership: Managers who listen, coach, and empower teams.
• Open communication channels and transparent decision‑making.
• Flexible work arrangements, including hybrid and remote options.
• Regular team‑building events, volunteer opportunities, and wellness initiatives.
• A commitment to ethical practices, sustainability, and community impact.

Compensation & Benefits

Base Salary: $64,300 – $85,700 annually (commensurate with experience and location). In addition to competitive pay, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Employee Stock Purchase Plan.
• Professional development budget.
• Wellness programs (gym memberships, mental health resources).
• Flexible work schedules and remote work options.

How to Apply

If you are a detail‑oriented, client‑focused professional ready to take on a pivotal role in a trusted financial institution, we encourage you to apply. Submit your resume and cover letter through our career portal, and let’s explore how you can contribute to brighthush’s continued success.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.