Senior Turboprop Technical Support Engineer & Field Solutions Specialist – Championing Reliability, Customer Success, and Innovation Across Global Aviation at brighthush

About brighthush – Pioneering the Future of Turboprop Aviation

brighthush is not just an aircraft manufacturer; it is a global ecosystem of engineers, designers, pilots, and service professionals who share a single, audacious vision: to deliver safe, reliable, and high‑performance turboprop aircraft that keep the world moving. From the first prototype on a wind‑tunnel to the final flight test over the Pacific, every brighthush aircraft is built with precision, tested with rigor, and supported by a network of dedicated field experts. Our heritage is rooted in meticulous engineering and a relentless focus on customer success, earning us the trust of airlines, charter operators, and maintenance organizations across every continent.

As we expand our service footprint and embrace new technologies—such as predictive maintenance analytics, advanced composite materials, and next‑generation avionics—brighthush is looking for a seasoned Technical Support Engineer who can bridge the gap between the field and the factory. In this role, you will ensure that every brighthush aircraft remains at peak performance, translating field observations into actionable engineering solutions and empowering service centers with the knowledge they need.

Why This Role Matters

In the fast‑paced world of aviation, the difference between a smooth operation and a costly delay often hinges on the expertise of a single engineer. As the frontline champion of aircraft reliability, you will:

• Translate real‑world field data into engineering insights that reduce downtime.
• Empower operators with clear, actionable guidance that keeps their fleets on schedule.
• Shape the next generation of product improvements by feeding back lessons learned.
• Build lasting relationships with operators, fostering trust and loyalty to the brighthush brand.

Your work will directly influence aircraft uptime, safety, and the overall experience of every brighthush operator, making you an essential part of our mission to keep the skies safe and efficient.

Key Responsibilities

• Customer Interaction & Technical Assistance: Respond promptly to inbound phone calls and emails from brighthush aircraft operators, providing clear, accurate guidance on maintenance, troubleshooting, and operational best practices.
• Field Data Management: Collect, organize, and synthesize technical data from field reports, inspection summaries, and discrepancy logs. Produce concise problem summaries that inform marketing, engineering, and manufacturing stakeholders.
• Technical Documentation: Maintain a living technical file that captures existing product improvements, potential enhancements, and serialized production changes. Ensure documentation is up‑to‑date and readily accessible to all internal teams.
• Discrepancy Analysis & Corrective Action: Analyze discrepancy reports related to brighthush turboprop aircraft, coordinate root‑cause investigations, and drive corrective actions with internal departments and suppliers.
• Customer Liaison: Serve as the primary technical liaison between customers and brighthush, advocating for customer needs while aligning solutions with company standards and regulatory requirements.
• On‑Site Technical Advisory: When required, travel to brighthush‑owned service centers or independent maintenance facilities to provide hands‑on assistance during complex investigations, prototype installations, or unique aircraft issues.
• Training Audits: Participate in periodic audits of curricula delivered by brighthush‑contracted training organizations, verifying that instructional content reflects the latest technical data and regulatory guidance.
• Technical Presentations: Develop and deliver technical programs for operator conferences, webinars, and seminars, showcasing best practices, service bulletins, and product enhancements.
• Supplier Quality Coordination: Work closely with Supplier Quality teams to ensure installed equipment meets reliability targets and to address any supplier‑related performance concerns.

Essential Qualifications

• Either:
  • 4 + years of hands‑on aircraft maintenance experience and an A&P (Airframe & Powerplant) license, or
  • 4 + years of aircraft maintenance experience and a 2‑year technical degree (e.g., Aviation Maintenance Technology), or
  • 6 + years of experience as an Avionics Technician or a comparable role focused on aircraft troubleshooting and maintenance, or
  • A Bachelor’s degree and 2 + years of experience in aircraft structural repair, customer support, or related maintenance functions.
• Deep technical knowledge of avionics systems, including mechanical, diagnostic, and electrical components.
• Exceptional oral, written, and interpersonal communication skills; ability to convey complex technical concepts to non‑technical audiences.
• Proven customer‑service orientation with a track record of building trust and delivering solutions under pressure.
• Strong computer proficiency (MS Office suite, technical documentation tools, and basic data analysis software).
• Self‑motivated, disciplined, and comfortable working both independently and as part of a cross‑functional team.
• Willingness to travel occasionally, sometimes on short notice, to support field operations.

Preferred Qualifications & Additional Assets

• Experience with turboprop aircraft platforms, especially those in the brighthush product line.
• Familiarity with FAA regulations, Part 145 maintenance standards, and export control compliance.
• Background in preparing technical proposals, service bulletins, or engineering change orders.
• Previous involvement in training curriculum development or audit processes.
• Professional certifications such as A&P with an avionics endorsement, or a Certified Aviation Manager (CAM) designation.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to dissect complex technical problems, identify root causes, and recommend practical solutions.
• Collaboration: Comfortable interfacing with marketing, engineering, manufacturing, and supplier teams to drive consensus.
• Documentation Excellence: Precision in creating clear, concise, and technically accurate reports, proposals, and presentations.
• Customer Empathy: Understanding the operational pressures faced by aircraft operators and responding with timely, effective support.
• Adaptability: Thrive in a fast‑changing environment where priorities shift based on field emergencies or new product introductions.
• Safety Mindset: Commitment to upholding the highest safety standards in every interaction and recommendation.

Career Growth & Learning Opportunities

Joining brighthush opens a pathway to a dynamic aviation career. As a Turboprop Technical Support Engineer, you will:

• Gain exposure to cutting‑edge turboprop technology and the full product lifecycle—from design to field service.
• Collaborate with senior engineers and product managers, positioning you for future roles in engineering, program management, or service leadership.
• Access continuous learning resources, including internal technical libraries, sponsored certifications, and mentorship programs.
• Participate in global operator conferences, expanding your professional network and industry visibility.
• Potentially transition into specialized roles such as Field Service Manager, Reliability Engineer, or Technical Training Lead.

Our structured career ladder, combined with a culture that rewards initiative, ensures that your professional growth is both rapid and rewarding. Whether you aspire to lead a team, drive product innovation, or become a subject‑matter expert, brighthush provides the platform to make it happen.

Work Environment & Culture at brighthush

Our Turboprop Service Centers are strategically located across the United States, with a primary hub in Wichita, KS. Whether you are based at a regional center or willing to relocate, you will experience:

• A collaborative, team‑first atmosphere where ideas are welcomed and cross‑functional cooperation is the norm.
• State‑of‑the‑art facilities equipped with the latest diagnostic tools, simulation software, and test equipment.
• Flexibility in work arrangements, including hybrid schedules that balance on‑site field work with remote technical analysis.
• Recognition programs that celebrate technical excellence, customer satisfaction scores, and innovative problem‑solving.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Regular team‑building events, safety briefings, and community outreach initiatives that reinforce our shared values.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Market‑aligned base salary with performance‑based incentives.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and sick leave.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee assistance program, wellness initiatives, and on‑site fitness facilities at major locations.
• Travel reimbursement for required field assignments and relocation assistance for candidates moving to the Wichita area.
• Employee stock‑purchase plan and quarterly bonus opportunities for high performers.

How to Apply

If you are passionate about aviation, thrive on solving complex technical challenges, and want to make a tangible impact on the reliability of brighthush turboprop aircraft, we want to hear from you. Please submit your resume and a cover letter outlining your relevant experience through our careers portal.

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Join brighthush – Elevate Your Career While Keeping the Skies Safe

At brighthush, every technical insight you provide helps pilots take off with confidence, operators keep schedules on track, and passengers arrive safely at their destinations. Become part of a legacy of excellence—apply today and help shape the future of turboprop aviation.