Senior Customer Value Architect – Retail, CRM & Analytics – Driving Operational Excellence for Automotive Dealerships at brighthush

About brighthush

brighthush is a trailblazing cloud‑native platform that is redefining the automotive retail experience. With a mission to bring transparency, efficiency, and data‑driven insight to every corner of the automotive ecosystem, brighthush connects manufacturers, dealers, partners, and consumers on a single, seamless platform. Leveraging cutting‑edge technology, big data, machine learning, and AI, we empower dealerships to unlock new levels of productivity, profitability, and customer satisfaction. Our team of nearly 3,000 innovators spans North America, Asia, and Europe, and we are committed to fostering a culture of collaboration, continuous learning, and bold experimentation.

Why Join brighthush?

At brighthush, you’ll be part of a hyper‑growth, early‑stage company that is reshaping an industry that has seen little change in over five decades. We offer:

• Competitive base salary with generous equity options that align your success with the company’s long‑term growth.
• Full‑coverage medical, dental, and vision plans paid entirely by brighthush.
• Unlimited paid time off, flexible work arrangements, and a supportive environment that values work‑life balance.
• Access to the brightest minds from Silicon Valley’s most successful tech companies, all working together to build the future of automotive retail.
• Opportunities for rapid career advancement, mentorship, and hands‑on experience with the latest technologies.
• A culture that rewards innovation, encourages transparency, and eliminates unnecessary hierarchy.

Role Overview

The Senior Customer Value Architect is a strategic, customer‑centric role within brighthush’s Customer Value Services organization. You will partner directly with dealership leaders to translate platform data into actionable insights, diagnose operational challenges, and design roadmaps that drive measurable business outcomes. Your expertise will help dealerships realize the full value of brighthush’s platform, ensuring adoption, utilization, and sustained performance improvements.

Key Responsibilities

• Conduct Comprehensive Performance Assessments: Use brighthush’s Dealer Maturity Model (DMM) to evaluate each dealership’s current maturity tier, identify operational gaps, and uncover adoption barriers across key workflows.
• Develop Tier Advancement Roadmaps: Translate DMM findings into prioritized, milestone‑driven plans that outline clear actions, responsibilities, and measurable outcomes for each account.
• Collaborate with Customer Value Managers: Integrate assessment insights into broader Customer Value Plans, ensuring alignment with ongoing engagement strategies and long‑term partnership goals.
• Analyze Platform Utilization & Business Metrics: Interpret data from brighthush’s analytics engine, workflow patterns, and performance indicators to diagnose root causes of underperformance and recommend practical improvement opportunities.
• Document Value Realization Evidence: Create compelling, evidence‑based case studies that link platform adoption and workflow redesign to tangible operational and financial gains for dealerships.
• Apply Structured Consultative Discovery: Lead discovery sessions that uncover business needs, operational blockers, and stakeholder priorities before proposing solutions.
• Translate Technical Features into Business Language: Communicate platform capabilities and adoption gaps in terms that resonate with dealership operators, including principals, general managers, controllers, and department heads.
• Facilitate High‑Impact Customer Conversations: Own value review meetings, workflow redesign workshops, and change‑management sessions that require strong structure, credibility, and influence.
• Navigate Resistance & Foster Adoption: Identify underlying concerns, diagnose root causes, and adapt engagement strategies to overcome adoption challenges.
• Serve as a Subject Matter Expert: Maintain deep knowledge of brighthush platform workflows, features, and use cases across all modules, and provide guidance on complex product questions.
• Escalate Complex Issues: Act as the escalation point for intricate product or workflow questions that exceed the scope of other account‑facing roles.
• Design Scalable Enablement Programs: Create group sessions, cohort‑based learning, virtual clinics, and deep‑dive workshops that amplify the impact of your one‑to‑one engagements.
• Contribute to Playbook Development: Refine diagnostic frameworks, methodologies, templates, and best practices based on field learnings and recurring customer patterns.
• Identify Cross‑Account Trends: Spot patterns in maturity progression, adoption barriers, workflow inefficiencies, and value realization challenges, and elevate insights to Customer Value leadership.
• Collaborate Cross‑Functionally: Work with Product, Enablement, Support, and other stakeholders to improve customer guidance, strengthen operational consistency, and support scalable value delivery.
• Ensure Alignment with Standards: Verify that all recommendations, engagement plans, and value strategies align with brighthush’s standards, customer objectives, and dealership realities.

Essential Qualifications

• Bachelor’s degree in Business, Automotive Management, or a related field (equivalent dealership operations experience is acceptable).
• 5–8 years of experience in automotive dealership operations, customer consulting, or a closely related field.
• Direct experience in dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for cross‑functional performance.
• Deep knowledge of dealership workflows, performance drivers, and DMS platforms, with fluency in dealership technology and processes.
• Proven ability to diagnose operational issues, develop actionable recommendations, and guide stakeholders toward measurable improvement.
• Strong consultative, discovery, facilitation, and stakeholder management skills, with credibility among dealership leaders.
• Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations.
• Prior experience with a DMS platform at an administrative, implementation, or power‑user level (brighthush or comparable).
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment.
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI.
• Excellent written and verbal communication skills, with the ability to prepare structured assessments, customer‑facing recommendations, and value review content.
• Demonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast‑paced, evolving environment.
• Willingness and ability to travel as required to meet customer engagement needs.

Preferred Qualifications

• Advanced degree (MBA, MS in Data Analytics, etc.) or certifications in automotive operations, data science, or project management.
• Experience leading cross‑functional teams or initiatives that drive enterprise‑wide adoption of technology solutions.
• Track record of building and scaling enablement programs or learning ecosystems.
• Proficiency in additional analytics platforms or programming languages (SQL, Python, R).
• Experience working in a high‑growth startup environment with a focus on rapid iteration and customer success.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Data‑Driven Decision Making
• Stakeholder Engagement & Influence
• Change Management & Process Improvement
• Project Management & Roadmap Development
• Communication & Storytelling
• Problem Solving & Root Cause Analysis
• Collaboration & Cross‑Functional Leadership
• Adaptability & Resilience
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders who are industry pioneers.
• Structured learning paths in automotive operations, data analytics, and cloud technology.
• Opportunities to lead cross‑functional projects that shape the future of the platform.
• Clear progression tracks from Senior Architect to Lead Architect, Director of Customer Value, and beyond.
• Regular hackathons, innovation challenges, and knowledge‑sharing sessions.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. We value:

• Open communication and feedback loops.
• Data‑backed decision making.
• Empowerment to experiment and learn from failure.
• Inclusivity and respect for diverse perspectives.
• A flat hierarchy that encourages ownership at all levels.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Equity options that allow you to share in brighthush’s success.
• Full medical, dental, and vision coverage.
• Unlimited paid time off and flexible work arrangements.
• Generous parental leave and family‑friendly policies.
• Professional development budget and conference travel support.
• Wellness programs, on‑site fitness facilities, and healthy snack options.
• Annual team retreats and social events.

How to Apply

If you are passionate about transforming automotive retail, thrive in a fast‑paced environment, and want to make a tangible impact on dealership operations, we want to hear from you. Submit your application through our career portal, and let’s explore how you can help drive value for our partners and customers.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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