Senior Vice President of Customer Success & Enablement – Driving Strategic Growth, Adoption, and AI‑Enabled Client Success at brighthush
About brighthush
brighthush is a trailblazing AI‑powered legal technology firm that is redefining how law firms, corporate legal departments, and government agencies discover, review, and manage data. By combining cloud‑native architecture with advanced machine learning, we empower our customers to streamline eDiscovery, accelerate document review, and make data‑driven decisions faster and more accurately than ever before. Our mission is simple yet profound: to strengthen the rule of law through technology that is both powerful and accessible.
At brighthush, we believe that the future of legal operations is built on collaboration, continuous learning, and a relentless focus on customer value. Our culture is rooted in openness, inclusivity, and a shared commitment to innovation. We’re looking for leaders who can help us scale this vision and deliver exceptional outcomes for our clients.
Why This Role Matters
The Senior Vice President of Customer Success & Enablement is a pivotal role that shapes how brighthush delivers value to its customers. You will set the strategic direction for our Customer Success organization, ensuring that every client not only adopts our platform but also realizes measurable business impact. By aligning Customer Success with Sales, Product, Marketing, and Finance, you will help transform our go‑to‑market engine into a high‑performance, customer‑centric machine.
Key Responsibilities
- Strategic Vision & Execution – Define and execute a forward‑looking Customer Success strategy that drives adoption, expansion, and renewal. Own the framework, playbooks, and operating cadence that enable the team to deliver consistent, high‑impact results.
- Leadership & Talent Development – Build, mentor, and scale a world‑class Customer Success team. Oversee the hiring, coaching, and performance management of managers and directors, fostering a culture of accountability, growth, and collaboration.
- Client Value Realization – Design and roll out department‑wide programs that help clients unlock the full value of brighthush’s AI‑powered solutions. Own the metrics, KPIs, and reporting that demonstrate ROI and guide resource allocation.
- Enablement & Training – Lead the evolution of client‑facing enablement initiatives, including onboarding, training, and adoption programs. Ensure content stays current with product releases and evolving client needs.
- Technology & AI Strategy – Set the technology roadmap for the Customer Success function, focusing on AI and automation to improve efficiency without compromising client experience. Define adoption standards and hold the team accountable for measurable ROI.
- Client Advisory Board Leadership – Partner with Marketing and Product to lead the Client Advisory Board, creating content and strategy that deliver high‑value experiences while driving business objectives.
- Cross‑Functional Collaboration – Serve as the primary Customer Success voice in all go‑to‑market initiatives. Ensure that client insights shape product development, marketing campaigns, and sales strategies.
- Data‑Driven Decision Making – Leverage modern CS platforms (e.g., Planhat, Gainsight) to build health scores, automate playbooks, and generate actionable insights that inform account strategy and reporting.
Essential Qualifications
- 7+ years of progressive experience in Customer Success, Account Management, or related SaaS roles.
- 5+ years of people‑management experience, including 2+ years managing managers and directors.
- Deep understanding of consumption‑based revenue models and the ability to isolate CS contributions to growth.
- Proven track record in B2B SaaS, especially within complex, expert‑user environments such as legal technology or eDiscovery.
- Hands‑on experience with modern CS platforms, health scoring, playbook automation, and data‑driven account strategy.
- Strong leadership skills: coaching, performance management, and making tough talent decisions with fairness and courage.
- Familiarity with AI and emerging technologies applied within a CS context, both internally for efficiency and externally for client adoption.
Preferred Qualifications
- Experience in the legal technology market, including eDiscovery, document review, or case management.
- Background leading onboarding, training, or customer enablement functions.
- Experience building and scaling CS teams in a high‑growth startup environment.
- Advanced data analytics skills and comfort with SQL, BI tools, or similar platforms.
Core Competencies & Skills
- Strategic Thinking & Execution
- Customer‑Centric Leadership
- Data‑Driven Decision Making
- Change Management & Innovation
- Cross‑Functional Collaboration
- Communication & Storytelling
- Financial Acumen & Budget Management
- AI & Automation Literacy
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our product roadmap. As Senior VP of Customer Success & Enablement, you will:
- Lead a high‑impact function that directly influences revenue growth and customer satisfaction.
- Collaborate with executive leadership to shape company strategy and product vision.
- Mentor and develop future leaders within the organization.
- Participate in industry conferences, speaking engagements, and thought‑leadership initiatives.
- Access continuous learning resources, including AI workshops, leadership coaching, and industry certifications.
Work Environment & Culture at brighthush
We pride ourselves on a culture that is:
- Open & Inclusive – Every voice matters, and we celebrate diverse perspectives.
- Collaborative & Transparent – Decision‑making is data‑driven and involves cross‑functional input.
- Innovative & Agile – We iterate fast, experiment boldly, and learn quickly.
- Customer‑Obsessed – Our success is measured by the value we deliver to clients.
- Fun & Engaged – From virtual happy hours to hackathons, we keep the energy high.
Compensation & Benefits
While specific numbers vary, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses tied to company and individual goals.
- Equity (RSUs) to align your success with the company’s long‑term growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off (PTO) and flexible work arrangements.
- Professional development budget and conference travel support.
- Wellness programs, including gym memberships and mental health resources.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven team that is transforming the legal industry. You’ll have the opportunity to:
- Shape the future of AI‑powered legal technology.
- Lead a high‑performing team that is passionate about customer success.
- Collaborate with world‑class product, sales, and marketing leaders.
- Make a tangible impact on how organizations manage legal risk and compliance.
- Grow your career in a fast‑paced, supportive environment.
Ready to Make an Impact?
If you are a visionary leader with a passion for customer success, a deep understanding of AI and SaaS, and a track record of building high‑performing teams, we want to hear from you. Join brighthush and help us empower legal professionals worldwide to work smarter, faster, and more effectively.