Senior Webcast Customer Success Specialist – Virtual & Hybrid Event Support, Technical Excellence & Client Engagement

About brighthush

brighthush is a global leader in health and wellness solutions, dedicated to improving lives through innovative products, cutting‑edge research, and a relentless focus on customer experience. Our mission is to empower individuals and communities worldwide with safe, effective, and accessible health solutions. At brighthush, we believe that technology is a catalyst for change, and our virtual event platform is a testament to that commitment. By combining industry expertise with advanced digital tools, we deliver seamless, engaging, and impactful virtual and hybrid events that connect our stakeholders, partners, and audiences across the globe.

Position Overview

As a Webcast Customer Success Specialist at brighthush, you will be the technical backbone of our virtual and hybrid event ecosystem. You will partner with internal customers, marketing teams, and external stakeholders to ensure flawless event execution from pre‑production to post‑production. Your role will involve hands‑on technical support, proactive risk management, and continuous improvement of our webcast processes. You will also have the opportunity to support on‑site production when business needs align, bringing your expertise to a broader range of event formats.

Key Responsibilities

• Webcast Customer Support (Primary Responsibility) – Provide end‑to‑end technical support for remote and hybrid webcasts, serving as the primary technical point of contact for assigned events.
• In‑Person Webcast Support (Secondary Responsibility) – Assist with on‑site setup, testing, operation, and breakdown of webcast production equipment when required.
• Process Improvement – Identify recurring issues, contribute to knowledge articles, job aids, and training materials, and drive continuous improvement of our webcast workflows.
• Collaboration & Communication – Work closely with venue partners, audiovisual teams, network engineers, and security personnel to coordinate event logistics and troubleshoot any issues.
• Documentation & Compliance – Maintain accurate event records, checklists, handoffs, and post‑event activities in accordance with standard operating procedures and service expectations.

Primary Responsibilities

• Review event requirements, confirm support scope, identify technical risks, and coordinate readiness activities and coverage.
• Guide and train Market Team members and other event owners in building, configuring, and producing online events.
• Set up, test, and support approved webcast platforms, presentation materials, media assets, access links, and event settings.
• Conduct or support technical rehearsals and readiness checks for presenters, moderators, media playback, slides, audio, video, connectivity, and event workflows.
• Monitor live webcasts and respond quickly to customer, presenter, platform, media, audio, video, and connectivity issues.
• Troubleshoot incidents using documented procedures; communicate status and workarounds; and escalate issues when additional expertise or vendor support is required.
• Coordinate the receipt, quality review, version control, and distribution of presentation decks and other event materials.
• Complete required event records, checklists, handoffs, and post‑event activities in accordance with applicable standard operating procedures and service expectations.
• Support post‑production tasks, such as basic recording review, approved edits, replay readiness, and delivery coordination, when assigned.

Secondary Responsibilities

• Assist with on‑site setup, testing, operation, and breakdown of webcast production equipment.
• Support event‑specific production tasks, which may include camera operation, video playback, switching, microphone setup and monitoring, audio support, teleconference or multi‑language feeds, encoding, floor support, and technical directing.
• Coordinate with venue, audiovisual, network, security, facilities, event, and production partners as applicable.
• Perform basic equipment checks and minor troubleshooting; promptly report or elevate equipment, network, safety, or facility concerns.
• Travel to other company sites or approved event locations when required by the position and permitted by local policy.

Required Qualifications

• High School Diploma or equivalent.
• Three or more years of relevant experience in webcasting, virtual events, technical customer support, video or audio production, live‑event technology, or a related environment.
• Working knowledge of webcast or webinar workflows, including event setup, presenter readiness, live monitoring, troubleshooting, and post‑event follow‑up.
• Proficiency with Microsoft PowerPoint and working knowledge of Microsoft Teams, Word, Excel, and Outlook.
• Strong customer service, written communication, and verbal communication skills.
• Ability to remain composed, organized, and responsive during live events and other time‑sensitive situations.
• Ability to prioritize concurrent assignments, document work accurately, follow established procedures, and work independently with appropriate escalation.
• Ability to collaborate effectively across technical, event, business, and regional teams.
• English required.

Preferred Qualifications

• Hands‑on experience with enterprise webcasting platforms, virtual‑event platforms, streaming workflows, or live‑production systems.
• Experience supporting remote presenters, hybrid events, medical education programs, or global audiences.
• Working knowledge of video production, audio systems, microphones, switching, encoding, media playback, and basic signal flow.
• Experience creating technical documentation, customer guidance, training materials, or knowledge articles.
• Additional language proficiency relevant to the supported customer population.

Essential Skills & Competencies

• Adaptability – Thrive in a fast‑paced, evolving environment.
• Client Counseling & Communication – Build trust with customers and stakeholders.
• Customer Centricity – Deliver exceptional service and exceed expectations.
• Technical Troubleshooting & Sound Judgment – Resolve complex issues quickly and effectively.
• Expectation & Incident Management – Set clear expectations and manage incidents with professionalism.
• Collaboration Across Cultures & Time Zones – Work seamlessly with global teams.
• Continuous Learning & Process Improvement – Seek opportunities to enhance skills and processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Webcast Customer Success Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑functional training in digital event strategy, product management, and customer success best practices.
• Opportunities to lead process improvement initiatives and shape the future of our virtual event platform.
• Career pathways into senior technical support, event operations, product management, or customer success leadership roles.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of event technology.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and innovation. Our team values diverse perspectives and encourages open dialogue. You will work in a hybrid environment that balances remote flexibility with in‑office collaboration, ensuring you stay connected with colleagues and stakeholders. We celebrate achievements, support work‑life balance, and provide a safe, respectful workplace for all employees.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $87,300.00 – $137,400.00 (location‑specific).
• Annual bonus and long‑term incentive opportunities.
• Comprehensive medical, dental, vision, and wellness benefits for employees and families.
• 401(k) retirement plan with company match.
• Paid holidays, vacation, and compassionate/sick days.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness resources.
• Flexible work arrangements and remote work options where applicable.

For more details on our benefits, visit brighthush Benefits Overview.

How to Apply

Ready to join a dynamic team that values technical excellence and customer success? Click the link below to submit your application and take the next step in your career with brighthush.

Apply To This Job

Equal Opportunity Statement

brighthush is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We provide accommodations for individuals with disabilities and encourage candidates to request any necessary support during the hiring process.

Location & Travel

Primary Location: USA – New Jersey – Rahway. The role may require occasional travel to other company sites or approved event locations, in accordance with local policy and safety guidelines.

Work Schedule

Events may occur outside standard business hours. Flexibility is required to support live events, and the schedule may vary based on business needs and local labor regulations.

Contact & Application Deadline

Application Deadline: 10/17/2026. Ensure you submit your application before the deadline to be considered for this exciting opportunity.