Shipment Tracking Specialist

Job Title: Shipment Tracking Specialist Monthly Pay: $4,311 - $6,000 USD per month Summary: Working in a transportation management system such as Oracle Transportation Management, a spreadsheets and data entry tool such as Airtable, and a project management platform such as Basecamp, the Shipment Tracking Specialist monitors shipment progress and helps keep delivery information current for customers and internal teams. This role matters because timely, clear status updates help the operations team identify disruptions early and coordinate next steps across the delivery schedule. The specialist works within the logistics coordination team under an operations team lead and partners with carriers, drivers, customers, and operations colleagues. This is a fully remote, work from home position based in Hawaii, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Review incoming shipment tracking requests from a shared queue, email messages, and internal tickets, then prioritize items by delivery timing and reported concerns. Confirm shipment reference details, origin and destination information, current movement status, and expected delivery dates before providing an update. Use a transportation management system such as Oracle Transportation Management to review milestone activity, carrier updates, route progress, and delivery schedules. Enter clear shipment notes, contact attempts, status changes, and next actions in a spreadsheets and data entry tool such as Airtable. Contact carriers and drivers through approved communication channels to request missing movement updates or clarify unexpected status changes. Share accurate shipment status information with customers and internal operations colleagues using concise, professional messages. Follow up on shipments with delayed, incomplete, or conflicting updates until current information is obtained or further action is needed. Escalate unresolved shipment exceptions, potential delivery disruptions, and repeated update gaps to the operations team lead with complete notes. Coordinate task ownership and due dates in a project management platform such as Basecamp so follow-up activity remains visible to the team. Maintain a helpful knowledge of common shipment stages, carrier terminology, and delivery schedule changes to support consistent updates. Meet quality expectations through accurate status checks, prompt turnaround, complete notes, and reliable follow-up on assigned shipments. Qualifications: High school diploma or equivalent. About 1-2 years of experience in shipment tracking, transportation support, delivery coordination, or a related logistics setting preferred. Working knowledge of shipment stages, carrier updates, delivery schedules, and common transportation terminology preferred. Experience using a transportation management system such as Oracle Transportation Management preferred. Familiarity with a spreadsheets and data entry tool such as Airtable and a project management platform such as Basecamp preferred. Ability to review multiple status sources, identify missing details, and summarize shipment progress clearly. Strong written and verbal communication skills for interactions with carriers, drivers, customers, and internal operations colleagues. Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from home in Hawaii, United States. Structured onboarding and training on Oracle Transportation Management, Airtable, and Basecamp. Regular check-ins with the operations team lead to review priorities, shipment exceptions, and development. Builds skills in transportation visibility, carrier communication, delivery schedule coordination, and shipment status reporting. Health coverage, paid leave, a 401(k), maternity leave, and stipends.