Sr. Program Manager, Supply Chain and Merchandising Systems
Job ID: 298694 Location Name: FSC REMOTE SF/NY/DC -173(USA_0173) Address: FSC, Remote, Remote REMOTE, United States (US) Job Type: Position Type: Regular Job Function: Information Technology Work Location: Remote Your safety matters to us All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com. Belong to Something Beautiful At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. Your Role at Sephora: Ready for a career glow up? The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising and enterprise platforms. The role owns integrated planning, financial governance, dependency management, risk management, operational readiness, executive reporting and cross-functional execution. This is a hands-on, AI-enabled program leadership role. The Senior Program Manager will design and use agent-assisted workflows to collect and synthesize delivery information, maintain risks, actions, issues and dependencies, identify schedule and financial variance, prepare decision briefs and executive reporting, monitor commitments, and support scenario-based planning. The role will determine which activities can be delegated to agents, which should use deterministic automation, and which decisions must remain human-owned. The Senior Program Manager remains accountable for the accuracy, confidentiality, traceability and business outcomes of AI-assisted work. The role will establish appropriate source controls, human approval points, output validation, auditability and escalation practices. As a people leader, the Senior Program Manager will develop the team’s ability to use agents responsibly and translate successful workflows into reusable PMO standards. What You’ll Do: - Annual roadmap planning and dependency identification - Portfolio reporting and statusing - Partner w/ IT Budget governance to facilitate budget reporting and health, partnering on course correction w/ Governance and Build teams as appropriate - Leverage AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes. - Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and adoption of AI-assisted delivery management practices. - Drive continuous process improvements across teams through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation. - Manage strategic multi-year initiatives focused on Retail and Martech. - Provide end-to-end leadership across all phases of the program, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution. - Partner closely with Retail, Martech, Product, Engineering, Architecture, and senior business leadership to manage dependencies, drive decisions, and ensure successful delivery of key program outcomes. - Utilize AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting accuracy, and generate executive recommendations that support strategic decision-making. - Drive adoption of AI-first program management methodologies, including AI-assisted planning, intelligent reporting, automated governance processes, and agentic delivery workflows. - Define and monitor delivery, operational, financial, and transformation metrics; leverage AI to identify opportunities for process improvement, productivity gains, cost optimization, and continuous enhancement across Sephora's Supply Chain portfolio. - Champion organizational adoption of modern delivery frameworks, including Agentic SDLC practices, helping redefine how strategic initiatives are planned, executed, measured, and communicated. What You’ll Bring: - 7+ years Project / Program Management experience focused on Supply Chain/Merchandising and Operational areas. - Software Development life cycle and a key understanding or Program Management and agile practices necessary - 7+ years experience in leading teams and managing multiple projects simultaneously - Demonstrated excellent organizational and process – oriented skills. - Track record of successfully delivering large scale projects and programs driving execution, collaboration, risk management, process improvements, fiscal governance and timely