Staff AI Agent Engineer – brighthush – Customer Deployment & AI Solutions Architect

About brighthush and the Future of AI‑Powered Customer Success

brighthush is a trailblazer at the intersection of artificial intelligence, enterprise automation, and customer experience. Our mission is simple yet ambitious: empower organizations to solve complex business challenges with intelligent, scalable AI solutions that feel like a natural extension of their existing workflows. By weaving together advanced language models, data orchestration, and intuitive user interfaces, we create a platform that transforms tedious, repetitive tasks into seamless, human‑like interactions.

In a world where digital transformation is no longer optional, brighthush stands out as the go‑to partner for enterprises that want to accelerate adoption, reduce friction, and unlock new revenue streams. Our customers span Fortune 500 leaders, mid‑market innovators, and public sector agencies—all of whom rely on our platform to deliver instant, context‑aware support and to automate complex processes across HR, IT, finance, and beyond.

As we expand our footprint, we’re looking for a visionary Staff AI Agent Engineer to join our Customer Deployment team. This role is pivotal in translating customer pain points into high‑impact AI solutions, driving product evolution, and ensuring that every deployment delivers measurable value.

Key Responsibilities & Impact

• Full‑Stack Ownership – Lead the end‑to‑end delivery of AI Agents for our platform, from vision and solution design to architecture, development, tuning, and launch. Partner closely with customers to understand their business processes and translate them into robust, AI‑enabled workflows.
• Custom Solution Design – Architect and consult on bespoke AI solutions that leverage our platform’s capabilities. Help customers discover novel use cases, such as automated ticket triage, intelligent knowledge base enrichment, or predictive workforce management.
• Integration & Implementation – Seamlessly connect our platform to customers’ enterprise systems (e.g., ERP, CRM, HRIS) using secure, high‑performance APIs, iPaaS tools, and custom connectors. Ensure data integrity, compliance, and optimal latency.
• Product Partnership – Collaborate with engineering and product teams on new releases. Translate on‑ground feedback into actionable product enhancements, prioritizing features that drive adoption and differentiation.
• Strategic Autonomy – Serve as a trusted advisor, guiding customers through complex technical and organizational challenges. Shape their AI roadmap by recommending best practices, governance models, and scalability strategies.
• Knowledge Sharing & Reusability – Document successful patterns, create reusable templates, and mentor peers. Foster a culture of continuous improvement and collective learning.

Essential Qualifications

• 8+ years of experience in a technical role such as Solutions Engineer, Customer Success Engineer, Solutions Architect, or Software Engineer; or an advanced degree with 6+ years of relevant experience.
• Proven track record of designing, building, and launching full‑stack AI workflows that integrate with enterprise APIs, iPaaS platforms (e.g., Workato, Azure Functions, AWS Lambdas), and custom scripting (Python, JavaScript, Go).
• Deep understanding of LLM‑based systems design, including prompt engineering, context management, and data modeling.
• Experience leading cross‑functional projects, coordinating with engineering, product, and customer success teams.
• Strong communication skills: ability to craft compelling architecture diagrams, solution proposals, and product documentation for both technical and non‑technical stakeholders.
• Willingness to travel up to 25% of the time to meet with customers and internal teams.

Preferred Qualifications

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, and similar tools.
• Comfortable working in Linux and Windows environments, using command‑line interfaces.
• Track record of driving successful technical adoption in medium to large‑scale enterprise projects.
• Up‑to‑date knowledge of the latest AI tools, frameworks, and best practices, with a passion for applying them thoughtfully to solve real‑world problems.

Skills & Competencies for Success

• Technical Curiosity – Rapid learner with a knack for dissecting complex systems and a relentless drive to understand both the “what” and the “why.”
• Product Mindset – Intuitive sense of what makes a product delightful, coupled with the discipline to iterate based on data and user feedback.
• Customer‑Centric Communication – Ability to translate technical concepts into business value, and to build trust with stakeholders at all levels.
• Strategic Thinking – Capacity to see the big picture, anticipate future needs, and recommend scalable, future‑proof solutions.
• Entrepreneurial Spirit – Comfortable navigating ambiguity, taking calculated risks, and driving initiatives that cross traditional functional boundaries.
• Collaboration & Accountability – Strong network across departments, a sense of ownership, and a commitment to delivering on promises.

Career Growth & Learning Opportunities

At brighthush, we believe that the best talent thrives when they’re challenged, supported, and given clear pathways to advance. As a Staff AI Agent Engineer, you’ll:

• Lead high‑visibility projects that shape the future of AI‑powered customer success.
• Mentor junior engineers and cross‑functional teammates, fostering a culture of knowledge sharing.
• Collaborate with product, engineering, and business leaders to influence the roadmap and technical direction.
• Participate in internal hackathons, AI research initiatives, and industry conferences to stay at the forefront of emerging technologies.
• Earn certifications in cloud platforms, AI frameworks, and enterprise integration tools through our generous learning budget.

Work Environment & Company Culture

brighthush embraces a flexible, distributed work model that balances autonomy with collaboration. Our culture is built on:

• Trust & Transparency – Clear communication channels, open decision‑making, and a focus on outcomes rather than micromanagement.
• Innovation & Experimentation – A safe space to test new ideas, fail fast, and iterate quickly.
• Diversity & Inclusion – A commitment to creating an environment where every voice is heard and valued.
• Work‑Life Harmony – Flexible schedules, remote options, and wellness programs that support mental and physical health.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical leaders.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and a flexible vacation policy.
• Professional development stipend, conference travel, and access to industry‑leading training platforms.
• Wellness initiatives such as gym memberships, mental health resources, and mindfulness sessions.
• Team‑building events, hackathon sponsorships, and community outreach programs.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that’s redefining how enterprises interact with AI. You’ll have the chance to:

• Work on cutting‑edge AI technologies that are shaping the next wave of digital transformation.
• Influence product direction and customer success at a strategic level.
• Collaborate with world‑class engineers, product managers, and data scientists.
• Grow your career through mentorship, continuous learning, and exposure to multiple business functions.
• Make a tangible impact on customers’ ability to solve real problems, improve efficiency, and create new value streams.

If you’re a technical generalist with a passion for customer success, a deep curiosity for AI, and a drive to build scalable, high‑impact solutions, we want to hear from you. Join brighthush and help us put AI to work for people worldwide.

Apply Today – Let’s build the future together.