Senior Customer Success Manager – Corporate & Enterprise Solutions – Driving Adoption & Growth at brighthush

About brighthush

brighthush is a global leader in AI‑powered market intelligence, helping the world’s most sophisticated companies make smarter, faster decisions. With a vast library that spans equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research, brighthush delivers insights that matter—insights you can trust. Since our founding in 2011, we have grown to over 2,000 employees worldwide, serving more than 6,000 enterprise customers, including a majority of the S&P 500. Our mission is simple: empower professionals to unlock the full potential of data, turning information into actionable strategy.

About the Team

The Customer Success organization at brighthush is a dynamic, cross‑functional hub composed of four specialized teams: pre‑sales, customer success management, account management, and support. Together, we ensure every client realizes the full value of their investment in our platform. We work as an integrated partner, helping clients achieve measurable outcomes and embed brighthush into their everyday decision‑making processes.

About the Role

As a Senior Customer Success Manager (CSM) in the Corporate division, you will be the linchpin that connects our platform’s capabilities to the real‑world needs of our enterprise clients. You will partner closely with Account Managers to optimize the customer journey, driving adoption, engagement, and long‑term growth from the moment a client joins brighthush.

Key Responsibilities

• Client Engagement & Relationship Building: Serve as the primary point of contact for a portfolio of enterprise customers across diverse verticals—Technology/Media/Telecom, Consumer Packaged Goods, Energy & Industrials, Professional Services, Consulting, and Life Sciences. Conduct virtual and in‑person meetings, email outreach, and proactive “warm” calls to understand client goals and challenges.
• Drive Adoption & Value: Monitor usage analytics, identify adoption gaps, and deliver tailored strategies that unlock new use cases. Lead client workshops and training sessions that remove barriers to feature adoption and maximize ROI.
• Onboarding & Ongoing Training: Guide new clients through a seamless onboarding journey, delivering best‑practice adoption plans, hands‑on training, and continuous learning resources—both virtually and on site.
• Retention & Growth: Partner with Sales and Account Management to strengthen adoption, articulate brighthush’s differentiated value, and support renewal negotiations. Identify upsell opportunities and champion cross‑sell initiatives.
• Data‑Driven Insight Generation: Leverage usage data, analytics, and client feedback to anticipate risks, highlight wins, and build compelling ROI cases for clients. Translate insights into actionable recommendations for product and content teams.
• Voice of the Customer: Act as the client advocate within brighthush. Collaborate with Sales, Support, Account Management, and Product to capture value stories, pain points, and feature requests. Ensure the customer voice shapes product roadmap and content strategy.

Essential Qualifications

• 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role.
• Proven track record of building strong relationships, influencing stakeholders, and driving measurable business outcomes.
• Comfortable using data to inform decisions; strong analytical and organizational skills.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proactive, curious, and consultative mindset; thrives in fast‑paced, collaborative environments.

Preferred Qualifications

• Experience in the financial services industry or with enterprise‑grade SaaS solutions.
• Background in market intelligence, competitive analysis, or corporate strategy.
• Knowledge of AI‑driven analytics and data‑visualization tools.
• Experience leading cross‑functional initiatives and driving product adoption at scale.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Analytical Acumen: Proficiency in interpreting usage data, metrics, and KPIs.
• Project Management: Skilled at juggling multiple priorities and meeting deadlines.
• Collaboration & Influence: Comfortable working with cross‑functional teams and influencing decision‑makers.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact and learning. As a Senior CSM, you will:

• Lead high‑impact client initiatives that shape the future of our platform.
• Mentor junior CSMs and contribute to the development of best‑practice playbooks.
• Participate in product strategy sessions, influencing the roadmap based on real‑world feedback.
• Access a robust learning ecosystem—online courses, certifications, and industry conferences—to keep your skills sharp.
• Explore lateral moves into Product Management, Sales Engineering, or Enterprise Consulting within brighthush.

Work Environment & Culture

brighthush is built on a foundation of transparency, innovation, and inclusion. Our culture encourages:

• Open dialogue—every voice matters, from interns to executives.
• Continuous experimentation—test new ideas, iterate quickly, and celebrate learning.
• Work‑life balance—flexible schedules, remote options, and generous time‑off policies.
• Diversity and belonging—celebrating unique perspectives and fostering an inclusive workplace.
• Community impact—volunteer programs, sustainability initiatives, and social responsibility projects.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to client success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness programs, on‑site fitness centers, and mental health resources.

How to Apply

Ready to join a team that is redefining market intelligence? Submit your application through our careers portal and let’s explore how you can help our clients unlock unprecedented value.