Remote Position
Dynamic Administrative & Customer Service Specialist – Operations, Finance & Customer Experience Lead for brighthush
🌍 Remote · United States
💼 Full-time
About brighthush
At brighthush, we’re redefining the home services landscape by blending cutting‑edge technology with a human‑centric approach. Our mission is to empower homeowners with reliable, transparent, and hassle‑free solutions, while giving our team the tools and culture to thrive. As a rapidly expanding company, we’re looking for a proactive, detail‑oriented professional who can take ownership of critical operational functions and elevate the customer experience to new heights.
Why Join brighthush?
When you become part of brighthush, you’re not just filling a role—you’re becoming an integral part of a mission‑driven team that values innovation, collaboration, and continuous learning. We offer:
- Competitive salary and performance‑based bonuses
- Comprehensive health, dental, and vision plans
- Flexible work arrangements and generous paid time off
- Professional development budget and mentorship programs
- Access to the latest tools and platforms (Jobber, RepCard, and more)
- A culture that celebrates wins, embraces feedback, and fosters work‑life balance
Key Responsibilities
Customer Service & Administrative Support
- Handle inbound calls with professionalism, empathy, and a solution‑oriented mindset.
- Schedule estimates, installations, and service appointments using our CRM and calendar systems.
- Maintain consistent follow‑up with leads, ensuring no opportunity is lost.
- Keep Jobber and RepCard updated with accurate customer information and job statuses.
- Generate and send invoices, manage back‑office tasks, and ensure timely billing.
- Collaborate with field teams to confirm job details and resolve any scheduling conflicts.
- Act as the first point of contact for customer inquiries, complaints, and feedback, turning challenges into opportunities for improvement.
Financial & Cash Flow Support
- Assist with basic bookkeeping, including data entry, bank reconciliations, and expense tracking.
- Support Accounts Payable (AP) and Accounts Receivable (AR) processes, ensuring accurate and timely payments.
- Help manage payroll‑related administrative tasks, such as time‑sheet approvals and benefit deductions.
- Send invoices promptly after installations and follow up on outstanding balances.
- Track cash flow metrics, flag potential issues, and recommend corrective actions.
- Collaborate with finance to prepare monthly reports and forecasts.
Systems & SOP Development
- Assist in creating, documenting, and refining Standard Operating Procedures (SOPs) for all operational workflows.
- Convert Loom recordings and process walkthroughs into written procedures, checklists, training materials, and workflow diagrams.
- Identify bottlenecks and propose process improvements that enhance efficiency and reduce errors.
- Maintain a centralized knowledge base that is easily accessible to all team members.
- Ensure all SOPs are compliant with industry regulations and internal quality standards.
Essential Qualifications
- Minimum of 2 years’ experience in customer service, administrative support, or operations.
- Strong communication skills—both written and verbal—accompanied by a polished phone presence.
- Proficiency in CRM platforms (Jobber, RepCard, or similar) and Microsoft Office Suite.
- Basic understanding of bookkeeping principles, AP/AR, and payroll processes.
- Exceptional organizational and time‑management abilities.
- High attention to detail and a commitment to accuracy.
- Self‑starter who can work independently, take ownership, and deliver results without constant supervision.
Preferred Qualifications
- Experience in the home services or HVAC industry.
- Knowledge of QuickBooks or other accounting software.
- Prior exposure to SOP creation and process documentation.
- Strong analytical skills and the ability to translate data into actionable insights.
- Experience with project management tools (Asana, Trello, Monday.com).
Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Problem‑solving aptitude—quickly diagnosing issues and proposing practical solutions.
- Adaptability—thriving in a fast‑paced, evolving environment.
- Collaboration—working seamlessly with sales, field, finance, and executive teams.
- Tech‑savvy—comfortable learning new tools and automating repetitive tasks.
- Integrity—maintaining confidentiality and upholding company values in every interaction.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As you master the administrative and customer service functions, you’ll be positioned to:
- Progress into a Senior Operations Coordinator role, overseeing larger teams and more complex projects.
- Transition into a Finance Analyst or Bookkeeping Lead, deepening your expertise in financial management.
- Lead cross‑functional initiatives, such as digital transformation projects or customer experience enhancements.
- Participate in leadership training programs, mentorship, and industry conferences.
- Earn certifications in project management, customer service excellence, or accounting.
Work Environment & Culture
Our office is a collaborative hub where ideas flow freely. We celebrate diversity, encourage open dialogue, and reward innovation. You’ll find:
- Open‑plan spaces that foster teamwork and spontaneous brainstorming.
- Regular team huddles, knowledge‑sharing sessions, and quarterly town halls.
- A supportive manager who provides clear expectations, constructive feedback, and growth opportunities.
- Flexible scheduling that respects personal commitments while aligning with U.S. business hours.
- A culture that values transparency, accountability, and continuous improvement.
Compensation & Perks
While the exact figures will be discussed during the interview process, you can expect:
- Base salary competitive with industry standards for administrative and customer service specialists.
- Performance bonuses tied to customer satisfaction scores, cash‑flow metrics, and process improvement milestones.
- Health, dental, and vision insurance plans.
- 401(k) matching program.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and access to online learning platforms.
- Employee wellness programs, including gym memberships and mental health resources.
How to Apply
Ready to take the next step in your career and help shape the future of home services? Submit your resume and a cover letter detailing why you’re the perfect fit for brighthush. We’re excited to learn how your skills and passion align with our mission.