Strategic Customer Enablement Program Manager – Building and Scaling the ProCX Academy to Drive Growth, Engagement, and Operational Excellence at brighthush

About brighthush

brighthush is the leading name in the window and door industry, celebrated for its innovative designs, superior quality, and unwavering commitment to customer satisfaction. With a legacy that spans nearly a century, brighthush has grown into a multi‑channel powerhouse, serving homeowners, contractors, and builders across the United States and Canada. Our products are installed in homes, commercial spaces, and public buildings, and our brand is synonymous with durability, style, and performance.

At brighthush, we believe that our greatest asset is our people. We foster a culture of continuous learning, collaboration, and creativity. Our teams are empowered to challenge the status quo, bring fresh ideas to the table, and deliver results that exceed expectations. As a privately owned company, we offer the agility of a startup with the stability of a well‑established industry leader.

Why This Role Matters

The ProCX Academy is brighthush’s flagship initiative to elevate the capabilities of our professional contractor network. By providing world‑class training, certification, and ongoing support, the Academy will directly influence installation quality, customer satisfaction, and ultimately, revenue growth. As the Customer Enablement Program Manager, you will be the architect and steward of this transformative program, turning vision into reality and ensuring that every contractor partner has the tools they need to succeed.

Key Responsibilities

Build and Launch New Programs

• Lead the end‑to‑end development, launch, and continuous improvement of the ProCX Academy.
• Design and implement the operating model, governance framework, and performance metrics that will sustain long‑term success.
• Develop comprehensive launch plans, including project timelines, milestones, resource allocation, risk mitigation, and stakeholder communication.
• Pilot new learning modules and scale proven initiatives across the contractor network.
• Establish robust processes for transitioning from pilot to enterprise‑level operations, ensuring scalability and consistency.

Drive Cross‑Functional Execution

• Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and secure buy‑in.
• Manage multiple concurrent workstreams, balancing competing priorities and stakeholder expectations.
• Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build and nurture strong relationships across all business functions to ensure alignment and adoption of Academy initiatives.

Establish Operational Excellence

• Develop and maintain standard operating procedures, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
• Define launch readiness plans, success criteria, service levels, and operating standards.
• Ensure seamless transition from concept and launch into sustainable, ongoing operations.

Measure Performance and Business Impact

• Create KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify improvement opportunities, and provide data‑driven recommendations.
• Translate insights into actionable plans that enhance customer engagement, learning outcomes, operational efficiency, and business results.
• Deliver clear performance updates, recommendations, and future roadmap priorities to senior leadership.

Lead and Influence

• Recruit, coach, and develop Academy team members and delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or customer education.
• Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
• Proven track record of building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to travel 25‑40% of the time for launches, events, and customer‑facing initiatives.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, learning platform, or field training function.
• Background in product manufacturing, construction, home improvement, distribution, dealer networks, franchise systems, or contractor‑focused business models.
• Experience leading teams and driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal training in change management, program management, or business transformation.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Project & Program Management Excellence
• Stakeholder Engagement & Influence
• Data‑Driven Decision Making
• Operational Excellence & Process Improvement
• Communication & Presentation Mastery
• Adaptability & Resilience in Ambiguous Environments
• Team Building & Coaching
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not limited to a single function. As the Customer Enablement Program Manager, you will:

• Collaborate with senior leaders across Sales, Product, Installation, and Finance, gaining exposure to the full spectrum of the business.
• Own a high‑visibility program that directly impacts revenue, customer satisfaction, and brand reputation.
• Develop expertise in learning and development, program management, and operational strategy.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Advance into senior program management, director, or VP roles within brighthush or the broader industry.

Work Environment & Culture

brighthush offers a dynamic, inclusive, and collaborative work environment. Key highlights include:

• Fully remote work model with occasional travel (25‑40%) to support launches, events, and regional meetings.
• Cross‑functional teams that value diverse perspectives and encourage open dialogue.
• A culture that rewards innovation, accountability, and continuous improvement.
• Access to cutting‑edge technology, learning platforms, and data analytics tools.
• Commitment to work‑life balance, flexible scheduling, and employee well‑being.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based incentives.
• Health, dental, vision, and life insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan and equity options for eligible roles.

Ready to Make an Impact?

If you are a visionary program leader who thrives on building new capabilities, driving cross‑functional execution, and delivering measurable business results, we want to hear from you. Join brighthush and help shape the future of contractor education, elevate our partner network, and accelerate growth for one of the most trusted brands in the industry.

Apply today and become a key driver of transformation at brighthush.