Strategic Customer Enablement Program Manager – Building Scalable Contractor Education & Certification Initiatives at brighthush

About brighthush

brighthush is a leading innovator in the construction and home‑improvement sector, delivering high‑quality products and services that empower contractors, builders, and homeowners worldwide. With a legacy of excellence spanning over a century, brighthush has evolved into a technology‑driven organization that blends traditional craftsmanship with cutting‑edge digital solutions. Our mission is to elevate the entire contractor ecosystem by providing tools, training, and support that drive growth, quality, and customer satisfaction.

As we expand our footprint across North America, we recognize that the success of our professional contractor network is the cornerstone of our business. To that end, we are launching ProCX Academy, a comprehensive education and certification platform designed to accelerate contractor capabilities, improve installation quality, and unlock new revenue streams. This initiative is a strategic priority for brighthush, and we need a visionary leader to build, launch, and scale it.

Your Role

As the Strategic Customer Enablement Program Manager, you will be the architect and champion of ProCX Academy. You will translate brighthush’s vision into a tangible, high‑impact program that empowers our contractor partners to thrive. Your work will span strategy, operations, cross‑functional collaboration, and continuous improvement, ensuring that the Academy delivers measurable business value and becomes a cornerstone of our partner ecosystem.

Key Responsibilities

• Program Design & Launch – Lead the end‑to‑end development of ProCX Academy, from concept through launch and beyond. Define the operating model, governance structure, learning pathways, certification criteria, and performance metrics.
• Operational Excellence – Create and implement standard operating procedures, risk mitigation plans, and resource allocation frameworks. Own the program’s budget, vendor relationships, and change management initiatives.
• Cross‑Functional Leadership – Partner with Sales, Installation, Product, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities, secure buy‑in, and ensure seamless execution across all touchpoints.
• Stakeholder Management – Build strong relationships with internal teams, contractor partners, industry associations, and external training providers. Facilitate decision‑making, resolve roadblocks, and maintain momentum on complex initiatives.
• Performance & Impact Measurement – Develop KPI frameworks, success metrics, and executive reporting dashboards. Analyze data to uncover insights, recommend improvements, and demonstrate ROI to senior leadership.
• Team & Partner Development – Recruit, mentor, and manage Academy team members and delivery partners. Foster a culture of continuous learning, high performance, and customer‑centricity.
• Continuous Improvement – Drive iterative enhancements to curriculum, technology, and processes based on feedback, industry trends, and emerging best practices.

What You’ll Achieve

By the end of your first year, you will have:

• Launched a fully operational ProCX Academy with a robust curriculum, certification tracks, and a scalable delivery model.
• Established a governance framework that aligns with brighthush’s strategic objectives and ensures accountability across all functions.
• Delivered measurable improvements in contractor performance, installation quality, and customer satisfaction, reflected in key metrics such as certification completion rates, on‑time delivery, and revenue growth.
• Built a high‑performing Academy team and a network of external partners that collectively drive continuous learning and innovation.
• Created a data‑driven culture where insights from learning analytics inform product development, marketing, and sales strategies.

Required Qualifications

• 10+ years of progressive experience in program management, business operations, or learning & development within a B2B or contractor‑focused environment.
• Proven track record of launching complex, cross‑functional initiatives from strategy through execution.
• Strong project management skills, including roadmap creation, milestone tracking, dependency mapping, and risk mitigation.
• Exceptional organizational abilities with a demonstrated capacity to juggle multiple priorities, timelines, and stakeholder expectations.
• Experience managing budgets, vendor contracts, executive communications, and performance metrics.
• Excellent written, verbal, facilitation, and presentation skills, with the ability to influence without formal authority.
• Bachelor’s degree in Business, Engineering, Education, or a related field (or equivalent experience).
• Willingness to travel 25–40% of the time for regional events, training sessions, and partner engagements.

Preferred Qualifications

• Hands‑on experience building or managing a customer academy, certification program, or learning platform.
• Background in construction, manufacturing, distribution, or franchise systems with a deep understanding of contractor business models.
• Familiarity with Learning Management Systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal training in change management, program management, or business transformation.
• Experience leading teams and driving organizational change in a fast‑paced environment.

Who You Are

• A builder who thrives on turning ideas into scalable, high‑impact programs.
• A strategic thinker who can translate vision into actionable plans and operational excellence.
• A self‑starter who takes ownership, drives results, and adapts quickly to evolving priorities.
• An exceptional collaborator who can unite diverse stakeholders across functions and levels.
• Highly organized with meticulous attention to detail, planning, and follow‑through.
• Comfortable navigating ambiguity and creating structure where none exists.
• Passionate about empowering contractors and improving the quality of work delivered to homeowners.

Career Growth & Learning

At brighthush, your professional journey is supported by a culture of continuous learning and development. You will have access to:

• Executive mentorship programs that pair you with senior leaders across Sales, Product, and Operations.
• Industry conferences, workshops, and certification courses to deepen your expertise in construction technology and learning science.
• Cross‑functional project opportunities that broaden your skill set and expose you to new business areas.
• Internal knowledge‑sharing platforms where you can contribute to best practices and thought leadership.
• Clear career pathways that allow you to progress into senior program management, director, or VP roles within brighthush.

Work Environment & Culture

brighthush champions a collaborative, inclusive, and flexible work environment. As a remote leader, you will enjoy:

• Full remote work with a supportive virtual community and regular in‑person gatherings.
• Access to state‑of‑the‑art collaboration tools and a culture that values work‑life balance.
• A mission‑driven culture that celebrates innovation, customer success, and continuous improvement.
• Opportunities to travel 25–40% of the time, enabling face‑to‑face engagement with partners, customers, and the Academy team.
• A culture that rewards initiative, creativity, and measurable impact.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior program managers.
• Performance‑based bonuses tied to program milestones and business outcomes.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Flexible work schedule and remote work stipend.
• Employee wellness programs and mental health resources.

How to Apply

If you are ready to lead a transformative initiative that will shape the future of contractor education and elevate brighthush’s partner ecosystem, we encourage you to apply today. Submit your resume, a cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your program management expertise.

Join brighthush and help us build a brighter future for contractors, homeowners, and the communities we serve.