Strategic Customer Enablement Program Manager – Lead the Launch and Growth of brighthush’s ProCX Academy
About brighthush
brighthush is a global leader in building solutions, delivering high‑quality products that empower contractors, builders, and homeowners to create safer, more sustainable, and aesthetically superior spaces. With a legacy of innovation, brighthush has built a reputation for excellence across product development, manufacturing, and customer engagement. Our mission is to transform the way people build by providing the tools, knowledge, and support that enable success at every stage of the construction journey.
Why Join brighthush?
At brighthush, we believe that the future of construction is built on collaboration, continuous learning, and relentless improvement. As a Strategic Customer Enablement Program Manager, you will be at the forefront of a bold initiative that will shape how our professional contractor customers grow, learn, and succeed. This role offers:
- Opportunity to build a high‑impact program from the ground up
- Direct influence on customer growth, sales effectiveness, and installation quality
- Cross‑functional collaboration with Sales, Product, Marketing, IT, Finance, and more
- Remote work flexibility combined with meaningful travel (25‑40%) to key facilities, events, and training sessions
- Career growth in program management, operations, and strategic leadership
- Competitive compensation, comprehensive benefits, and a culture that values innovation and work‑life balance
About the ProCX Academy
The ProCX Academy is brighthush’s flagship contractor education and certification program. Designed to accelerate customer growth and capability development, the Academy will provide a structured learning journey, hands‑on training, and industry‑recognised certifications that empower contractors to deliver superior results for their clients.
Key Responsibilities
Program Design & Launch
- Lead the end‑to‑end development, launch, and ongoing management of the ProCX Academy.
- Define the operating model, governance structure, and performance framework that will sustain long‑term success.
- Develop detailed launch plans, project timelines, milestones, resource allocations, risk mitigation strategies, and implementation roadmaps.
- Pilot new learning modules, gather feedback, and scale successful initiatives across the organization.
- Ensure smooth transition from pilot to enterprise‑level operations, establishing robust processes and documentation.
Cross‑Functional Execution
- Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and ensure seamless execution.
- Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
- Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
- Build strong partnerships across all business channels and functions to ensure adoption and alignment.
Operational Excellence
- Design and implement standard operating procedures, governance processes, and reporting structures.
- Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
- Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
- Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.
Performance Measurement & Impact
- Develop KPI frameworks, success metrics, and executive reporting processes.
- Monitor program effectiveness, identify opportunities for improvement, and make data‑driven recommendations.
- Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
- Provide leadership with clear performance updates, recommendations, and future roadmap priorities.
Leadership & Influence
- Lead and develop Academy team members and delivery partners.
- Build credibility and influence across functions without relying solely on formal authority.
- Drive alignment among diverse stakeholders while maintaining focus on execution and results.
Essential Qualifications
- Progressive experience in program management, business operations, sales enablement, learning operations, or a related field.
- Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
- Proven track record of building new programs, operating models, processes, or capabilities from the ground up.
- Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
- Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
- Strong business acumen and operational leadership capabilities.
- Excellent written, verbal, facilitation, and presentation skills.
- Bachelor’s degree or equivalent combination of education and experience.
- Willingness and ability to travel regularly (25‑40%) to support launches, events, and customer‑facing initiatives.
Preferred Qualifications
- Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
- Background in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
- Experience leading teams and driving organizational change.
- Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
- Formal change management, program management, or business transformation experience.
What You’ll Bring to brighthush
- A builder mindset: you thrive on creating new programs, processes, and capabilities from scratch.
- A business‑oriented operator: you connect strategy to execution and drive measurable results.
- A self‑starter: you take ownership and deliver outcomes with minimal direction.
- An exceptional collaborator: you bring together stakeholders across functions and levels.
- High organization and attention to detail, with a knack for planning and follow‑through.
- Comfort navigating ambiguity and establishing structure where none exists.
- Balanced strategic thinking with hands‑on execution.
Career Growth & Learning Opportunities
As the architect of the ProCX Academy, you will:
- Gain exposure to senior leaders across Sales, Product, Installation, Marketing, Customer Experience, Finance, and IT.
- Develop expertise in program management, learning operations, and business transformation.
- Build a portfolio of high‑impact projects that demonstrate your ability to launch and scale complex initiatives.
- Position yourself for future roles in senior program management, operations leadership, or strategic business development.
- Participate in continuous learning programs, industry conferences, and professional development courses.
Work Environment & Culture
brighthush fosters a culture of innovation, collaboration, and accountability. Our remote‑first approach means you can work from anywhere while staying connected through virtual collaboration tools, regular town halls, and quarterly in‑person gatherings. We value:
- Open communication and transparency across all levels.
- Data‑driven decision‑making and continuous improvement.
- Work‑life balance, with flexible schedules and generous time‑off policies.
- Recognition of achievements and a commitment to employee growth.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for senior program managers.
- Performance‑based bonuses tied to program milestones and business outcomes.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off, holidays, and flexible work arrangements.
- Professional development budget and tuition reimbursement.
- Employee wellness programs and resources.
Ready to Shape the Future of Contractor Success?
If you are a program leader, business operator, and hands‑on builder who thrives on turning ideas into scalable business capabilities, brighthush invites you to join our mission. Help us create a world where every contractor has the knowledge, tools, and support to deliver outstanding results.