Strategic Customer Engagement Specialist – Social Media Outreach & Review Acquisition Lead for Amazon Brand Growth at brighthush

About brighthush

brighthush is more than a digital marketing agency – it’s a catalyst for Amazon brands that aspire to dominate their categories. With a blend of data‑driven analytics, creative storytelling, and cutting‑edge PPC strategies, we transform clicks into loyal customers and reviews into revenue. Our team is built on curiosity, expertise, and a relentless commitment to delivering measurable results. If you thrive on online communication, social media, and driving real business impact, brighthush is the place where your ideas will shape the future of e‑commerce.

Why Join brighthush?

At brighthush, we believe that great work starts with a great environment. We offer a culture that nurtures creativity, continuous learning, and genuine collaboration. Here’s what you’ll experience:

• Full‑time remote work with flexible hours that accommodate multiple time zones.
• A supportive, collaborative culture that values initiative, creativity, and continuous learning.
• Competitive compensation, paid vacation, national holidays, and professional development opportunities.
• A chance to work with high‑growth Amazon brands and see the tangible impact of your efforts.
• Access to industry conferences, webinars, and training courses to deepen your expertise.
• Clear career pathways and mentorship programs with senior strategists and account managers.

Key Responsibilities

As a Customer Engagement Specialist, you will be the frontline voice of brighthush’s clients on Instagram and other social platforms. Your role blends outreach, relationship building, data management, and strategic planning to drive brand visibility and review acquisition.

• Lead Generation & Outreach: Identify potential leads across diverse niches, craft personalized messages, and initiate conversations on Instagram.
• Conversation Management: Engage prospects in real‑time conversations, address inquiries, and guide them toward brand partnerships or review opportunities.
• Data Capture & CRM Management: Log all interactions, leads, and outcomes in our dedicated databases, ensuring data integrity and accessibility for the broader team.
• Influencer Collaboration: Coordinate giveaways and collaborations with relevant influencers, ensuring alignment with brand objectives and audience relevance.
• Market Research: Conduct in‑depth research on target customers, competitors, influencers, and trending hashtags to inform outreach strategies.
• Strategic Planning: Work closely with the strategy team to refine outreach tactics, set performance goals, and adjust campaigns based on analytics.
• Reporting & Feedback: Provide regular updates to supervisors, highlight successes, and propose data‑driven improvements.

Essential Qualifications

• Fluent in English (written and spoken) with a strong command of social media tone and style.
• Availability to work U.S. business hours (5 am–1 pm PST) and respond to client messages on a rolling basis.
• Basic proficiency in Excel for data entry, tracking, and reporting.
• Self‑organized, detail‑oriented, and results‑driven mindset.
• Passion for sales, customer interaction, and building genuine relationships.

Preferred Qualifications

• Experience in social media outreach, community management, or digital marketing for e‑commerce brands.
• Familiarity with Amazon’s brand ecosystem, review acquisition best practices, and influencer marketing dynamics.
• Knowledge of Instagram’s algorithm, DM etiquette, and best practices for lead nurturing.
• Experience with CRM tools or database management systems.
• Previous exposure to PPC or paid media strategy is a plus.

Skills & Competencies

• Communication: Exceptional written and verbal communication skills, with the ability to adapt tone to diverse audiences.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable outreach tactics.
• Time Management: Efficiently juggle multiple conversations, tasks, and deadlines while maintaining high quality.
• Tech Savvy: Comfortable using social media platforms, CRM software, and basic spreadsheet tools.
• Collaboration: Works seamlessly with cross‑functional teams—strategy, creative, and client success—to align outreach with broader objectives.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces new tools, processes, and industry trends.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We offer:

• Structured mentorship programs with senior strategists and account managers.
• Access to industry conferences, webinars, and training courses to deepen your expertise.
• Clear career pathways—from Customer Engagement Specialist to Senior Outreach Lead, and beyond into strategy or account management roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.

Work Environment & Culture

Our culture is built on transparency, innovation, and mutual respect. You’ll find:

• A remote, distributed team that values trust and accountability.
• Weekly virtual coffee chats, brainstorming sessions, and informal “show & tell” meetings.
• A culture of continuous improvement, where every team member’s input is valued.
• Annual team retreats (virtual or in‑person) to celebrate wins and strengthen bonds.

Compensation & Benefits

We offer a competitive salary range of $800–$1,000 USD per month, commensurate with experience and performance. In addition, you’ll enjoy:

• Full‑time remote work (40 hrs/week) with a flexible schedule.
• Four weeks of paid vacation per year.
• Nine paid national holidays.
• Professional development stipend for courses, certifications, or conferences.
• Health, dental, and vision insurance options (for eligible employees).
• Equity or profit‑sharing opportunities for long‑term contributors.

How to Apply

Ready to bring your social media expertise and passion for customer engagement to brighthush? Click the link below to submit your application and join a team that’s redefining Amazon brand success.

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Closing Statement

At brighthush, we’re not just building a business—we’re creating a community of innovators who turn data into stories and stories into sales. If you’re eager to make a tangible impact, collaborate with a dedicated team, and grow your career in a dynamic, remote environment, we want to hear from you. Join us and help Amazon brands shine brighter than ever before.