Strategic Customer Experience Partner – Solar Energy Solutions & Service Excellence Lead, Driving Growth & Innovation at brighthush

About brighthush

brighthush is a pioneering force in the renewable energy landscape, delivering state‑of‑the‑art solar distribution solutions across the Americas. Our mission is to empower homeowners, installers, and community partners with the tools, insights, and support they need to transform how energy is produced, shared, and consumed. With a culture rooted in innovation, collaboration, and an unwavering focus on customer success, brighthush is redefining what it means to be a leader in the clean‑tech ecosystem.

Role Overview

As a Strategic Customer Experience Partner at brighthush, you will be the linchpin that connects our customers to the full spectrum of our products and services. You will own the end‑to‑end customer journey—from initial engagement through post‑sale support—ensuring that every interaction reflects our commitment to excellence. This role is ideal for a data‑driven, customer‑centric professional who thrives in a fast‑paced, fully remote environment and is eager to shape the future of solar energy distribution.

Why This Role Matters

In a market where technology, price, and service are constantly evolving, the customer experience is the single most powerful lever for differentiation. By leading the design and execution of customer experience strategies, you will directly influence customer acquisition, retention, and advocacy—key drivers of brighthush’s growth and market leadership.

Key Responsibilities

• Customer Experience Strategy Development: Design and implement tailored experience roadmaps that align with brighthush’s business objectives and the unique needs of residential, commercial, and installer segments.
• Quoting & Proposal Leadership: Own the quoting process, collaborating with sales, finance, and product teams to deliver accurate, competitive, and timely proposals that close deals and drive revenue.
• Omnichannel Collaboration: Partner with marketing, product, operations, and technical support to ensure a seamless, integrated experience across every customer touchpoint.
• Data‑Driven Insight Generation: Leverage CRM data, customer feedback, and performance metrics to identify trends, uncover pain points, and recommend actionable improvements.
• Customer Advocacy & Relationship Building: Serve as the voice of the customer within brighthush, championing their needs and fostering long‑term loyalty through proactive engagement and problem resolution.
• Process Optimization: Continuously refine customer service workflows, documentation, and knowledge bases to enhance efficiency and consistency across the organization.
• Performance Reporting: Prepare and present regular reports on key performance indicators (KPIs) such as Net Promoter Score (NPS), customer satisfaction, and service level agreements (SLAs) to senior leadership.
• Training & Mentorship: Mentor junior team members and conduct training sessions on best practices in customer experience, CRM usage, and quoting procedures.

Essential Qualifications

• Minimum of 2 years of experience in customer service, account management, or a related customer‑facing role.
• Demonstrated success in managing the full customer lifecycle, with measurable improvements in satisfaction or retention.
• Strong communication skills—both written and verbal—across all levels of the organization and with external stakeholders.
• Proficiency in CRM platforms and quoting tools; experience with renewable energy software is a plus.
• Data‑driven mindset: ability to interpret metrics, generate insights, and translate findings into actionable strategies.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field is preferred but not mandatory.
• Fluency in English; additional languages are an asset.

Preferred Qualifications

• Experience in the solar, renewable energy, or high‑tech distribution industry.
• Background in project management or operations, with a track record of delivering complex initiatives on time and within budget.
• Knowledge of regulatory frameworks, compliance standards, and industry best practices related to solar installations.
• Advanced analytical skills, including proficiency with Excel, SQL, or business intelligence tools.
• Certified Customer Experience Professional (CCXP) or similar credentials.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a deep empathy for customer challenges.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Collaboration & Influence: Skilled at building relationships across departments and persuading stakeholders to adopt customer‑first initiatives.
• Problem‑Solving: Creative, analytical, and resourceful in diagnosing issues and crafting effective solutions.
• Adaptability: Comfortable navigating ambiguity in a rapidly evolving industry.
• Technology Savvy: Quick to learn new tools and integrate them into existing workflows.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the success of our customers. As a Strategic Customer Experience Partner, you will have the chance to:

• Progress into senior leadership roles such as Customer Experience Manager, Director of Customer Success, or VP of Customer Experience.
• Participate in cross‑functional projects that influence product development, marketing strategy, and operational excellence.
• Access continuous learning resources, including industry conferences, webinars, and internal knowledge‑sharing sessions.
• Receive mentorship from seasoned leaders who are committed to your personal and professional development.
• Shape brighthush’s customer experience roadmap and leave a lasting impact on the renewable energy market.

Work Environment & Company Culture

brighthush operates in a fully remote, distributed model that empowers employees to work from anywhere in the United States. Our culture is built on:

• Flexibility: We trust our team to manage their own schedules while meeting business objectives.
• Collaboration: Daily stand‑ups, weekly cross‑team syncs, and an open communication platform keep everyone aligned.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment where every voice is heard.
• Innovation: A flat hierarchy encourages experimentation, rapid iteration, and the sharing of ideas.
• Community Impact: Every project at brighthush contributes to a cleaner, more sustainable future.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for customer experience roles in the renewable energy sector.
• Performance‑based bonuses tied to customer satisfaction metrics and business outcomes.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday schedule.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to wellness programs, mental health resources, and employee assistance programs.
• Equity or stock‑option opportunities for senior roles.

How to Apply

If you are ready to elevate customer experience in the solar industry and join a forward‑thinking, mission‑driven team, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Strategic Customer Experience Partner role at brighthush. Click the link below to apply now:

Apply to brighthush

Why brighthush?

At brighthush, you’ll be part of a company that is not only shaping the future of energy but also redefining how businesses connect with their customers. Your work will directly influence the adoption of clean technology, improve the lives of homeowners and installers, and drive sustainable growth. Join us and become a catalyst for change in a sector that matters more than ever.