Bilingual Virtual Assistant – Property Management & Real Estate Operations (Remote) – Join brighthush

About brighthush

brighthush is a forward‑thinking real‑estate powerhouse that blends deep industry expertise with a passion for innovation. With a portfolio that spans residential, commercial, and mixed‑use properties across the United States, we are committed to delivering exceptional service to tenants, owners, and investors alike. Our mission is simple: to create brighter, more sustainable communities through smart property management, strategic investment, and unparalleled customer care.

At brighthush, we believe that the right people make all the difference. That’s why we invest heavily in our team’s growth, offering continuous learning opportunities, mentorship, and a culture that values collaboration, transparency, and a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career in real estate, brighthush provides the platform, resources, and support you need to thrive.

Role Overview

We are seeking a highly motivated, bilingual Virtual Assistant to become an integral part of our Property Management division. In this remote role, you will serve as the first line of communication for tenants and owners, coordinate maintenance and lease activities, and support our property managers with data‑driven insights. Your ability to juggle multiple tasks, communicate effectively in English and Spanish, and maintain meticulous records will be essential to keeping our operations running smoothly.

Why This Position Matters

Property management is the heartbeat of any real‑estate portfolio. From tenant satisfaction to lease compliance, every detail matters. As a Virtual Assistant at brighthush, you’ll be the invisible hand that keeps the gears turning—ensuring that every tenant feels heard, every maintenance request is resolved on time, and every lease document is accurate and up‑to‑date. Your work will directly influence tenant retention, property value, and the overall success of our portfolio.

Key Responsibilities

• Tenant & Owner Communications: Respond promptly to emails, phone calls, and messages on property management platforms. Provide clear, courteous, and professional assistance in both English and Spanish.
• Maintenance Coordination: Log maintenance requests, schedule vendors, and follow up to guarantee timely resolution. Maintain a log of completed work and vendor performance.
• Lease Administration: Draft lease agreements, renewal notices, and addendums. Ensure all lease documents are stored correctly in our property management software.
• Software Management: Enter and update tenant data, rent payments, and maintenance logs in AppFolio (or equivalent). Troubleshoot basic software issues and liaise with IT support when necessary.
• Rent Collection & Accounting: Track rent payments, send reminders for delinquencies, and reconcile accounts. Prepare monthly rent reports for property managers.
• Reporting & Analytics: Compile spreadsheets, dashboards, and summary reports that provide actionable insights to property managers and stakeholders.
• Listing Management: Post and update property listings on rental platforms (e.g., Zillow, Apartments.com, Craigslist) to minimize vacancy rates.
• Administrative Support: Schedule meetings, manage calendars, perform data entry, and handle general office tasks to keep the team organized.

Essential Qualifications

• Minimum of 1–2 years of experience in property management, real‑estate administration, or a related field.
• Proficiency with property management software such as AppFolio, Buildium, or Rent Manager.
• Fluency in English and Spanish—both written and spoken.
• Strong written and verbal communication skills with a professional, customer‑focused demeanor.
• Highly organized, detail‑oriented, and capable of multitasking in a fast‑paced environment.
• Reliable high‑speed internet connection and a fully equipped home office (desktop or laptop, headset, webcam).
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Self‑starter attitude with the ability to work independently and take initiative.

Preferred Qualifications

• Experience with lease administration and document management.
• Knowledge of local landlord‑tenant laws and compliance requirements.
• Prior exposure to virtual property tours or remote tenant onboarding.
• Familiarity with marketing tools and social media for property listings.
• Experience in a high‑volume, multi‑property environment.

Skills & Competencies

• Communication: Ability to convey complex information clearly and professionally in both languages.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic issues.
• Problem‑Solving: Proactive approach to identifying and resolving operational bottlenecks.
• Time Management: Prioritize tasks effectively, meet deadlines, and manage competing priorities.
• Customer Service: Empathy, patience, and a genuine desire to help tenants and owners.
• Data Integrity: Commitment to accuracy and consistency in record‑keeping.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Virtual Assistant, you’ll gain exposure to:

• Advanced property management systems and analytics tools.
• Strategic lease negotiations and contract management.
• Vendor relationship management and procurement processes.
• Cross‑functional collaboration with finance, marketing, and operations teams.
• Professional development courses in real‑estate law, project management, and customer experience.

Our internal mentorship program pairs new hires with seasoned professionals, ensuring you receive guidance, feedback, and support as you progress. Whether you aspire to become a Property Manager, Operations Coordinator, or even a Real‑Estate Analyst, brighthush provides the resources and pathways to help you achieve your goals.

Work Environment & Culture

Although this is a fully remote position, you’ll be part of a vibrant, collaborative culture that values transparency, innovation, and mutual respect. We host monthly virtual town halls, quarterly team‑building events, and regular knowledge‑sharing sessions. Our core values—Integrity, Excellence, Collaboration, and Growth—guide everything we do, from tenant interactions to strategic decision‑making.

Compensation & Benefits

We offer a competitive hourly rate of $5.00–$11.00, commensurate with experience and skill level. In addition to base pay, you’ll enjoy:

• Flexible work hours that accommodate your personal schedule.
• Health, dental, and vision insurance options (for full‑time hires).
• Paid time off and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Access to a digital wellness platform and mental‑health resources.
• Employee referral bonus program.

How to Apply

Ready to bring your bilingual communication skills and real‑estate passion to brighthush? Submit your resume, cover letter, and any relevant certifications through our online portal. We’ll review your application promptly and reach out to schedule a virtual interview.

Join brighthush Today

If you’re a detail‑oriented, tech‑savvy professional who thrives in a dynamic, remote environment, we want to hear from you. Become a vital part of brighthush’s mission to elevate property management standards and create brighter communities. Apply now and take the first step toward a rewarding career with a company that values your growth, your voice, and your vision.