Strategic Customer Growth Sales Executive – SMB Expansion & Upsell Specialist – brighthush

About brighthush

brighthush is a trailblazing technology company that empowers restaurants, cafés, and local businesses to thrive in an increasingly digital marketplace. By delivering an integrated suite of point‑of‑sale, marketing, and workforce management solutions, we help owners streamline operations, boost sales, and create unforgettable customer experiences. Our mission is simple: to give every small‑to‑medium‑size business the tools it needs to grow, innovate, and stay competitive.

Why Join brighthush?

At brighthush, we’re not just building software – we’re building a community of passionate, high‑performing professionals who love to solve real problems for real people. Our culture blends fierce ambition with collaborative spirit, and we celebrate every win as a team. Whether you’re a seasoned sales veteran or a rising star eager to make an impact, brighthush offers a dynamic environment where your ideas can shape the future of the hospitality industry.

Position Overview

As a Customer Growth Sales Executive, you will be the catalyst that turns existing brighthush POS customers into long‑term partners. Your focus will be on expanding product adoption, driving revenue growth, and ensuring our clients achieve maximum value from our platform. This is a full‑cycle, high‑impact role that requires a blend of strategic thinking, consultative selling, and relentless execution.

Key Responsibilities

• Full‑Cycle Upsell Management: Own the entire sales cycle for expansion opportunities – from outbound prospecting and discovery to contract negotiation and close.
• Deep Discovery & Consultative Selling: Conduct thorough needs assessments to uncover pain points, business goals, and growth opportunities. Position brighthush’s expanded product suite as the solution that delivers measurable ROI.
• Relationship Stewardship: Maintain ownership of the customer lifecycle, ensuring seamless renewal, expansion, and advocacy. Consistently hit or exceed quota and unit booking targets.
• Pipeline & Activity Management: Keep a highly organized, data‑driven pipeline in Salesforce and other tools. Provide accurate forecasting and reporting to leadership.
• Market & Product Expertise: Stay current on industry trends, competitive landscape, and product enhancements. Translate this knowledge into compelling value propositions for prospects.
• Cross‑Functional Collaboration: Partner with New Business, Services, Implementation, and Customer Success teams to deliver a unified, high‑quality experience that drives satisfaction, retention, and growth.
• Strategic Methodology Application: Leverage proven sales frameworks (e.g., Sandler, MEDDIC) to uncover urgency, articulate value, and create compelling proposals.

Essential Qualifications

• Proven Sales Acumen: Minimum of 2+ years in a quota‑carrying role (Business Development Representative, Account Executive, or similar) with a consistent record of meeting or exceeding monthly targets.
• High‑Velocity SaaS Experience: Demonstrated success in a fast‑paced, high‑volume B2B SaaS environment, preferably with a focus on SMBs.
• Full‑Cycle Sales Expertise: Mastery of deep discovery, storytelling, persuasive negotiation, and closing techniques.
• Consultative Mindset: Ability to act as a trusted advisor, challenging prospects’ assumptions and guiding them toward new ways of thinking about their business.
• Data‑Driven Ownership: Strong analytical skills, comfortable using data to inform account planning and strategy.
• Exceptional Communication: Clear, concise written and verbal communication, with the ability to influence stakeholders at all levels.
• Self‑Motivation & Resilience: Highly driven, competitive, and resilient in a dynamic, evolving sales environment.
• Organizational Excellence: Excellent time management, prioritization, and ability to juggle multiple accounts simultaneously.

Preferred Qualifications (Nice to Have)

• Experience with Salesforce CRM and other sales productivity tools.
• Familiarity with structured sales methodologies such as Sandler, MEDDIC, or similar.
• Prior B2B sales experience in the SMB, restaurant, hospitality, or retail sectors.
• Exposure to AI‑powered sales tools and analytics.

Core Skills & Competencies

• Strategic Thinking & Execution
• Consultative Selling & Storytelling
• Negotiation & Closing
• Data Analysis & Forecasting
• Cross‑Functional Collaboration
• Adaptability & Problem Solving
• Customer‑Centric Mindset
• Time Management & Prioritization

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Growth Sales Executive, you’ll:

• Progress to senior leadership roles such as Senior Account Executive, Sales Manager, or Director of Customer Success.
• Access continuous learning programs, including industry certifications, leadership workshops, and AI‑powered analytics training.
• Participate in cross‑departmental projects that shape product strategy and market positioning.
• Earn performance‑based bonuses, stock‑option packages, and other equity incentives that align your success with the company’s growth.

Work Environment & Culture

brighthush thrives on a culture of authenticity, respect, and humility. We value diverse perspectives and encourage every team member to bring their whole self to work. Our hybrid model blends remote flexibility with in‑office collaboration, ensuring you can work from home while still connecting with colleagues and clients in person when needed.

We celebrate wins together, support each other through challenges, and continuously iterate on our processes to deliver the best possible experience for our customers and each other.

Compensation & Benefits

While the exact base salary will be determined based on your experience and geographic location, the Total Targeted Cash Compensation for this role ranges from $115,000 to $185,000 USD. This includes base salary, uncapped commissions, and performance bonuses. In addition to competitive cash compensation, you’ll receive:

• Health, dental, and vision insurance plans.
• Generous paid time off and flexible work arrangements.
• 401(k) matching and retirement planning resources.
• Employee stock‑option program (eligible).
• Wellness programs, including gym memberships and mental health support.
• Continuous professional development and tuition reimbursement.

Join the brighthush Team

If you’re a driven, adaptable sales professional who thrives on building relationships, uncovering opportunities, and driving revenue growth, we want to hear from you. Bring your passion for technology, your love of the hospitality industry, and your commitment to delivering exceptional customer experiences to brighthush.

Apply today and become part of a company that’s redefining the future of small‑to‑medium‑size businesses. Together, we’ll build, learn, and grow – one customer success story at a time.