Strategic Customer Programs Manager – Driving Engagement, Analytics, and Growth for Healthcare Workforce Solutions at brighthush

About brighthush

brighthush is a trailblazer in the healthcare workforce solutions arena, delivering cutting‑edge learning, clinical development, credentialing, and scheduling applications that empower health professionals worldwide. With a mission to streamline talent acquisition and retention, brighthush blends technology, data, and human insight to create a platform that connects employers, educators, and clinicians in a seamless ecosystem. Our culture is built on innovation, collaboration, and a relentless focus on customer success, making us a top choice for professionals who want to shape the future of healthcare.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that values creativity, ownership, and continuous learning. We champion diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every idea can thrive. Whether you’re a seasoned program manager or a rising star in customer engagement, brighthush offers the resources, mentorship, and career pathways to help you grow and make a real impact.

Key Responsibilities

• Program Leadership: Own the full lifecycle of customer‑facing programs, from ideation and design to launch, optimization, and retirement.
• Strategic Planning: Develop and execute engagement strategies that align with brighthush’s business objectives and customer success goals.
• Data‑Driven Decision Making: Track, analyze, and report on program metrics (e.g., adoption rates, NPS, churn, ROI) to inform continuous improvement.
• Stakeholder Collaboration: Partner with cross‑functional teams—Marketing, Product, Sales, Customer Success, and Engineering—to ensure seamless program delivery.
• Community Building: Cultivate vibrant user communities through events, webinars, advisory boards, and digital forums.
• Process Optimization: Identify bottlenecks, streamline workflows, and implement best practices to increase program efficiency.
• Budget Management: Oversee program budgets, forecast spend, and ensure cost‑effective execution.
• Risk & Compliance: Monitor program risks, ensure adherence to regulatory standards, and maintain data privacy safeguards.
• Continuous Learning: Stay current on industry trends, emerging technologies, and best practices in customer engagement and program management.

Essential Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Healthcare, or a related discipline.
• Minimum of 4 years of experience in program management, customer marketing, customer success, community engagement, events, or advisory programs.
• Proven track record of managing end‑to‑end customer‑facing programs that drive measurable business outcomes.
• Strong project management skills, including proficiency with Agile and Waterfall methodologies.
• Excellent written and verbal communication abilities, with the capacity to translate complex concepts into clear, actionable insights.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools (e.g., Tableau, Power BI).
• Demonstrated ability to collaborate effectively with cross‑functional teams and influence stakeholders at all levels.
• High level of organization, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Master’s degree or advanced certification in Business Administration, Marketing, or a related field.
• Experience in the healthcare technology sector, particularly with workforce solutions or learning platforms.
• Knowledge of regulatory frameworks affecting healthcare data and workforce management.
• Proficiency in additional CRM systems (e.g., Microsoft Dynamics) and marketing automation tools.
• Experience leading virtual events, webinars, or large‑scale community initiatives.
• Fluency in a second language (Spanish, Mandarin, or French) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to envision long‑term program goals and translate them into actionable plans.
• Analytical Acumen: Strong data literacy to interpret metrics, identify trends, and recommend data‑driven improvements.
• Leadership & Influence: Experience guiding cross‑functional teams, fostering collaboration, and driving consensus.
• Customer‑Centric Mindset: Deep empathy for end users and a passion for delivering exceptional customer experiences.
• Adaptability: Comfortable navigating ambiguity, pivoting strategies, and embracing change.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Project Management: Expertise in planning, scheduling, resource allocation, and risk mitigation.
• Technology Savvy: Comfortable leveraging CRM, analytics, and collaboration tools to streamline program execution.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders in product, marketing, and customer success.
• Annual learning budget for conferences, workshops, and certifications related to program management, data analytics, and healthcare technology.
• Internal cross‑training sessions that expose you to new product lines, market segments, and emerging industry trends.
• Clear career pathways—from Customer Programs Manager to Senior Program Lead, Director of Customer Engagement, or VP of Customer Success.
• Opportunities to lead high‑impact initiatives, such as global community expansion or product roadmap influence.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first approach means you can work from anywhere in the United States, with a preference for Nashville to foster local community engagement. We celebrate diversity through inclusive hiring practices, employee resource groups, and a commitment to equitable growth. Our teams are empowered to experiment, learn from failures, and celebrate successes together.

Compensation & Perks

We offer a competitive salary range of USD 70,252 – 76,190 per year, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) that grows with tenure.
• 401(k) retirement plan with company match.
• Comprehensive health, dental, and vision insurance.
• Flexible work schedule and remote work options.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee wellness programs, including mental health resources and fitness stipends.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to lead transformative customer programs, drive engagement, and shape the future of healthcare workforce solutions, we want to hear from you. Submit your application through our career portal and join the brighthush team where your expertise will directly impact the success of healthcare professionals worldwide.