Senior Customer Success Manager – E‑Commerce & SaaS Performance Optimization for Brighthush in KSA

About Brighthush

Brighthush is a trailblazing technology firm that empowers creators, brands, and marketplaces to unlock their full potential through AI‑driven commerce solutions. By integrating advanced data analytics, influencer marketing, and performance‑based account management, we help our clients scale rapidly while delivering measurable ROI. Our mission is to democratize access to cutting‑edge commerce tools, enabling every creator to thrive in a hyper‑connected digital economy.

Why Brighthush?

At Brighthush, we believe that success is a collaborative journey. Our culture is built on curiosity, agility, and a relentless focus on customer outcomes. Whether you’re a seasoned professional or an emerging talent, you’ll find a workplace that values innovation, continuous learning, and a healthy work‑life balance. Join us and become part of a global team that is redefining the future of creator commerce.

Role Overview

We are seeking a highly motivated Senior Customer Success Manager to lead the performance optimization of our key accounts across e‑commerce, SaaS, and marketplace segments in the Kingdom of Saudi Arabia. In this role, you will act as the primary advocate for our clients, ensuring they achieve their business objectives through data‑driven insights, strategic guidance, and cross‑functional collaboration.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value accounts, building deep relationships with C‑suite executives, marketing leads, and product managers.
• Performance Optimization: Analyze campaign data, identify growth levers, and implement actionable recommendations that drive revenue, conversion, and customer lifetime value.
• Strategic Consulting: Translate complex data into clear, actionable strategies for clients, positioning Brighthush as a trusted partner in their growth journey.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to align on client goals, deliver seamless experiences, and influence product roadmap.
• Reporting & Analytics: Develop and present regular performance dashboards, insights, and ROI reports to stakeholders.
• Onboarding & Training: Guide new clients through the onboarding process, ensuring they understand and leverage Brighthush’s AI‑powered tools effectively.
• Renewal & Upsell: Drive renewal conversations and identify upsell opportunities that align with client objectives.
• Thought Leadership: Represent Brighthush at industry events, webinars, and client workshops, sharing best practices and emerging trends.

Essential Qualifications

• 5–7 years of total experience in account management, customer success, or related roles.
• Minimum 3 years of proven success managing performance‑based accounts in e‑commerce, SaaS, or marketplace environments.
• Strong analytical mindset with proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, Tableau).
• Demonstrated ability to translate data into actionable business insights.
• Excellent communication skills in English, both written and verbal.
• Experience working with cross‑functional teams in a fast‑paced, remote environment.
• Self‑starter with a proactive approach to problem solving.

Preferred Qualifications

• Background in performance marketing, influencer marketing, or agency environments.
• Experience with AI‑driven commerce platforms or similar technology solutions.
• Knowledge of the Saudi Arabian market, including local consumer behavior and regulatory landscape.
• Fluency in Arabic (written and spoken) is a plus.
• Prior experience in a senior customer success or account management role within a tech startup.

Skills & Competencies

• Data Literacy: Comfortable working with large datasets, deriving insights, and presenting findings to non‑technical stakeholders.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Relationship Building: Proven track record of building trust and rapport with clients at all levels.
• Project Management: Skilled at coordinating multiple initiatives, setting priorities, and meeting deadlines.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new tools, processes, and market shifts.
• Customer‑Centric Mindset: Passionate about delivering exceptional value and exceeding client expectations.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on emerging technologies, data science, and industry best practices.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Clear career pathways from Customer Success Manager to Director of Customer Success or Head of Growth.
• Conferences, workshops, and hackathons to broaden your skill set and network.

Work Environment & Culture

Brighthush is a fully remote organization that values flexibility, collaboration, and a results‑driven mindset. Our team spans multiple time zones, and we rely on digital collaboration tools to stay connected. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard.

Compensation & Perks

While specific figures are tailored to individual experience and market conditions, Brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to client success metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and a generous paid time off policy.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans to share in the company’s growth.
• Access to cutting‑edge tools and technology to support your work.

How to Apply

If you are a data‑driven, client‑focused professional ready to take on a senior role in a fast‑growing tech company, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for Brighthush’s Customer Success team.

Join us and help shape the future of creator commerce while advancing your career in a supportive, innovative environment.