Student Customer Support Specialist – Renewable Energy Solutions & Technical Assistance at brighthush (m/w/d)

About brighthush

brighthush is a forward‑thinking, high‑growth startup that is redefining how people experience clean energy. With a mission to make solar power accessible, affordable, and effortless for everyday households, brighthush has developed a suite of innovative solar solutions that fit perfectly on balconies, gardens, and terraces. Our products combine cutting‑edge photovoltaic technology with sleek, user‑friendly design, enabling homeowners to generate their own electricity and reduce their carbon footprint without the need for large rooftops or complex installations.

Founded by a team of engineers, designers, and sustainability advocates, brighthush has quickly become a trusted name in the renewable‑energy space. We are driven by a simple but powerful vision: to empower every individual to contribute to a greener planet, one small solar panel at a time. Our culture is rooted in curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward innovation with tangible impact.

As we expand our customer base across Germany and beyond, we are looking for passionate, student‑level talent to join our Customer Support team. If you are studying energy technology, environmental engineering, engineering, or technical business administration, and you want to combine your academic knowledge with real‑world experience, brighthush offers the perfect platform to grow your career while making a difference.

Why Join brighthush?

• Impactful Work: Every interaction you have with a customer helps them unlock the benefits of renewable energy, contributing directly to a cleaner, more sustainable future.
• Hands‑On Experience: Work alongside seasoned engineers, product managers, and marketing specialists to troubleshoot real‑time issues and refine our support processes.
• Flexible Schedule: As a student, you can balance your studies with a part‑time role that adapts to your timetable.
• Remote Work: All positions are fully remote within Germany, giving you the freedom to work from anywhere while staying connected to a vibrant team.
• Growth Opportunities: Gain exposure to product development, sales, and operations, and position yourself for future roles within brighthush or the broader renewable‑energy sector.
• Competitive Compensation: Earn a competitive hourly rate that reflects your skills and contributions.
• Learning & Development: Access to internal training modules, industry conferences, and mentorship programs designed to accelerate your professional growth.

Key Responsibilities

As a Student Customer Support Specialist, you will be the first line of communication for our customers, ensuring they receive timely, accurate, and friendly assistance. Your day‑to‑day tasks will include:

• Responding to customer inquiries via email, chat, and phone, providing clear explanations of product features, installation processes, and troubleshooting steps.
• Diagnosing and resolving technical issues related to our solar modules, mounting systems, and monitoring software, escalating complex cases to the engineering team when necessary.
• Documenting all interactions in our CRM system, maintaining accurate records of customer concerns, resolutions, and follow‑up actions.
• Collaborating with the product team to identify recurring pain points and propose improvements to our user manuals, FAQs, and knowledge base.
• Managing customer complaints with empathy and professionalism, turning challenging situations into positive experiences that strengthen brand loyalty.
• Assisting in the onboarding of new customers, guiding them through the installation checklist, and ensuring they are comfortable with our monitoring platform.
• Contributing to the continuous improvement of support processes, including the development of automated responses, self‑service tools, and training materials for new hires.

Essential Qualifications

• Currently enrolled in a bachelor’s or master’s program in Energy Technology, Environmental Engineering, Engineering, Technical Business Administration, or a related field.
• Fluent in German (both written and spoken) and proficient in English.
• Strong analytical and problem‑solving skills, with the ability to translate technical information into clear, customer‑friendly language.
• Excellent communication skills, both verbal and written, with a knack for building rapport and trust.
• Experience with customer support tools (CRM, ticketing systems) is a plus, but not required.
• Self‑motivated, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment.
• Passion for renewable energy and a genuine desire to help customers succeed with sustainable solutions.

Preferred Qualifications

• Previous experience in a customer support or technical assistance role, preferably within the renewable‑energy or technology sectors.
• Knowledge of photovoltaic systems, solar panel installation, or related hardware.
• Familiarity with remote monitoring platforms and IoT devices.
• Experience with data analysis tools (Excel, Power BI) or basic programming skills (Python, SQL) to help analyze support metrics.
• Multilingual abilities beyond German and English, such as French, Spanish, or Dutch.

Skills & Competencies

• Technical Proficiency: Ability to understand and explain complex technical concepts in simple terms.
• Customer‑Centric Mindset: A genuine commitment to delivering exceptional service and turning customers into advocates.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues efficiently.
• Collaboration: Comfortable working cross‑functionally with engineering, product, and marketing teams.
• Adaptability: Thrives in a dynamic startup environment where priorities shift rapidly.
• Time Management: Balances academic responsibilities with professional commitments.
• Continuous Learning: Eager to stay updated on industry trends, new technologies, and best practices in customer support.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Student Customer Support Specialist, you will:

• Gain hands‑on experience with cutting‑edge solar technology and the end‑to‑end customer journey.
• Participate in cross‑departmental projects that influence product development, marketing strategies, and operational efficiencies.
• Receive mentorship from senior engineers and product managers who are passionate about nurturing talent.
• Attend industry conferences, webinars, and workshops to deepen your knowledge of renewable energy, customer experience, and emerging technologies.
• Explore future career paths within brighthush, such as Product Support Engineer, Customer Success Manager, or Technical Sales Representative.

Work Environment & Company Culture

brighthush fosters a culture of openness, creativity, and mutual respect. Our remote team is connected through regular virtual stand‑ups, brainstorming sessions, and informal coffee chats. We celebrate milestones together, whether it’s a successful product launch, a customer success story, or a personal achievement. Our core values—innovation, sustainability, customer focus, and continuous improvement—guide every decision we make.

We also prioritize work‑life balance. As a student, you can set your own hours within the agreed part‑time schedule, ensuring you have ample time for studies, extracurricular activities, and personal growth.

Compensation, Perks, and Benefits

• Competitive Salary: €28,912 per year, commensurate with your experience and performance.
• Flexible Working Hours: Part‑time schedule that aligns with your academic commitments.
• Remote Work: Work from anywhere in Germany, with occasional on‑site visits to our headquarters for team events.
• Professional Development: Access to internal training resources, industry certifications, and conference sponsorships.
• Health & Wellness: Company‑sponsored wellness programs, including virtual fitness classes and mental health support.
• Equity Opportunities: Potential for future equity participation as the company grows.
• Community Impact: Every customer you support contributes to a greener planet, giving you a sense of purpose and fulfillment.

How to Apply

If you are ready to combine your academic pursuits with real‑world impact, we would love to hear from you. Please submit your resume, a brief cover letter outlining why you’re passionate about renewable energy and customer support, and any relevant experience or projects.

Click the link below to apply directly:

Apply to this Student Customer Support Specialist position at brighthush

Join brighthush and help power the future

At brighthush, we are more than a company—we are a movement toward a sustainable, energy‑efficient world. By joining our Customer Support team, you will play a pivotal role in ensuring that our customers can effortlessly harness the power of the sun. Your contributions will directly influence how households across Germany and beyond experience renewable energy.

We welcome driven, curious, and customer‑focused students who are eager to learn, innovate, and grow. If you are ready to make a tangible difference while building a solid foundation for your future career, apply today and become a vital part of the brighthush family.