Strategic Customer Success Associate – Energy Market Onboarding & Project Management – Accelerate Commercial & Industrial Energy Efficiency at brighthush

About brighthush and the Energy Innovation Landscape

brighthush is at the forefront of the clean‑energy revolution, turning complex demand‑response programs into simple, cost‑free solutions that empower commercial and industrial customers to monetize their operational flexibility. By leveraging advanced analytics, real‑time market data, and cutting‑edge hardware, we help our partners reduce energy costs, mitigate risk, and contribute to a greener future. Our mission is to make energy markets accessible to every business, regardless of size or technical expertise.

In a world where energy consumption is a critical driver of both profitability and sustainability, brighthush is redefining how companies interact with the grid. Our platform not only unlocks hidden revenue streams but also supports grid stability, reduces carbon footprints, and accelerates the transition to a low‑carbon economy. If you are passionate about technology, sustainability, and customer success, brighthush offers an environment where your work has tangible, positive impact.

Why Join brighthush?

• Fast‑Paced, Entrepreneurial Culture: We thrive on innovation, agility, and a relentless drive to solve real‑world problems.
• Impactful Work: Every project you manage directly contributes to our customers’ bottom line and the broader clean‑energy mission.
• Career Growth: We invest in your professional development through mentorship, training, and clear pathways to leadership roles.
• Inclusive Environment: Diversity, equity, and inclusion are core values; we celebrate different perspectives and encourage collaboration.
• Competitive Compensation & Perks: We offer a comprehensive benefits package, flexible work arrangements, and performance‑based incentives.

Role Overview

As a Customer Success Associate at brighthush, you will be the linchpin that transforms signed contracts into live, revenue‑generating sites. Your primary focus will be to manage the end‑to‑end onboarding journey—from initial data collection to hardware installation, testing, and final activation—ensuring that each site goes live in under 100 days. You will serve as the main point of contact for customers, setting clear expectations, coordinating cross‑functional teams, and driving project milestones to successful completion.

Key Responsibilities

• Project Management: Own the full onboarding lifecycle, creating detailed project plans, timelines, and status reports. Coordinate with Sales, Field Engineering, Market Operations, and Dispatch Operations to keep projects on track.
• Customer Engagement: Act as the primary liaison for customers throughout the onboarding process. Conduct regular check‑ins, provide updates, and manage expectations to ensure a seamless experience.
• Data & Compliance: Collect and verify all necessary data, registrations, and permits. Ensure compliance with local regulations and industry standards.
• Hardware Coordination: Work closely with Field Engineering to schedule hardware deliveries, installations, and testing. Resolve any technical issues that arise during deployment.
• Testing & Validation: Oversee rigorous testing protocols to confirm that each site meets performance benchmarks before going live.
• Performance Reporting: Generate and deliver performance reports to customers, highlighting revenue opportunities and operational insights.
• Continuous Improvement: Identify bottlenecks in the onboarding process and propose solutions to streamline workflows and reduce time to market.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Finance teams to align customer success initiatives with broader company objectives.

Essential Qualifications

• Bachelor’s degree in Engineering, Business, Energy Management, or a related field.
• 3+ years of experience in project management, customer success, or operations within the energy, utilities, or technology sectors.
• Strong understanding of demand‑response programs, energy markets, and grid operations.
• Proven track record of managing complex projects with multiple stakeholders and tight deadlines.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with project management tools (e.g., Asana, Trello, Jira) and CRM systems.
• Analytical mindset with the ability to interpret data and translate insights into actionable plans.
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced, dynamic environment.

Preferred Qualifications

• Experience in the commercial or industrial energy sector, particularly with demand‑response or energy efficiency programs.
• Knowledge of regulatory frameworks and compliance requirements related to energy markets.
• Technical background in electrical engineering, HVAC, or building automation.
• Previous experience working with hardware installation teams and field operations.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Certifications such as PMP, Certified Energy Manager (CEM), or similar credentials.

Core Skills & Competencies

• Project Leadership: Ability to drive projects from conception to completion while managing resources, timelines, and budgets.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Problem Solving: Creative and analytical approach to troubleshooting and resolving complex issues.
• Collaboration: Skilled at working cross‑functionally with engineering, operations, sales, and finance teams.
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a rapidly evolving environment.
• Data‑Driven Decision Making: Comfortable working with data dashboards, performance metrics, and reporting tools.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Success Associate, you will have the opportunity to:

• Advance to Senior Customer Success Manager or Customer Success Lead roles.
• Transition into Product Management, Operations, or Business Development based on your interests.
• Participate in leadership development programs, mentorship, and coaching.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Contribute to product roadmap discussions and influence the next generation of energy solutions.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to sustainability. We celebrate successes, learn from failures, and continuously iterate to improve our processes. You’ll find:

• Remote‑first work model with flexible hours to support work‑life balance.
• Regular virtual team huddles, town‑hall meetings, and informal “coffee chat” sessions.
• Access to cutting‑edge tools and technologies that empower you to deliver results efficiently.
• A supportive network of peers and leaders who value your contributions and encourage innovation.
• Community outreach initiatives that allow you to give back and make a tangible difference.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary complemented by performance bonuses, equity options, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Paid time off, sick leave, and parental leave.
• Professional development budget and tuition reimbursement.
• Wellness programs, mental health support, and employee assistance programs.
• Annual company retreats and team‑building events.

How to Apply

Ready to make a real impact in the clean‑energy sector? We’re excited to hear from you. Please submit your resume and a brief cover letter that highlights your experience in project management and customer success within the energy or technology space. In your application, be sure to mention the word SUMPTUOUSNESS and include the tag #RMjYwNDoyZGMwOjEwMToyMDA6OjI4NTA= to demonstrate that you have read this posting thoroughly. This is a simple yet effective way for us to identify genuine applicants and reduce spam.

Apply now and join brighthush in shaping the future of energy—one site at a time.