Strategic Customer Success Manager – Behavioral Health SaaS Solutions & Client Relationship Leadership

About brighthush

At brighthush, we are on a mission to transform the behavioral health landscape through cutting‑edge technology. Since our founding in 2003, we have partnered with some of the nation’s most respected behavioral health organizations, delivering web‑based platforms that streamline service delivery, improve patient outcomes, and empower clinicians. Our culture is built on trust, collaboration, and relentless innovation. We believe that when our employees thrive, our clients succeed, and together we make a lasting impact on the quality of life for those who need it most.

Why Join brighthush?

Choosing a career with brighthush means stepping into a high‑growth environment where your contributions are recognized and rewarded. We offer a flexible, remote‑first workplace that encourages autonomy while fostering a strong sense of community. Whether you are looking to deepen your expertise in behavioral health technology, expand your leadership capabilities, or simply work with a team that values your ideas, brighthush provides the platform for continuous learning and professional advancement.

Position Overview – Customer Success Manager

The Customer Success Manager at brighthush is the champion of our client relationships. You will manage a portfolio of behavioral health organizations, ensuring they achieve maximum value from our SaaS solutions. By combining industry insight, project management acumen, and a passion for client advocacy, you will drive satisfaction, retention, and growth across your accounts.

Key Responsibilities

• Account Ownership: Serve as the primary point of contact for multiple customer accounts, deeply understanding each client’s goals, challenges, and workflow.
• Strategic Planning: Develop and execute success plans that align product capabilities with client objectives, ensuring measurable outcomes.
• Project Management: Lead implementation projects, coordinate timelines, and guarantee that deliverables meet quality standards and client expectations.
• Regular Engagement: Conduct quarterly business reviews, weekly check‑ins, and ad‑hoc meetings to keep a pulse on evolving needs.
• Product & Industry Consultation: Provide expert guidance on best practices, emerging trends in behavioral health, and optimal use of brighthush’s platform.
• Resource Coordination: Liaise with product managers, developers, QA testers, and support teams to secure timely resources for client initiatives.
• Revenue Expansion: Identify opportunities for upselling additional modules or functionality that enhance client efficiency and drive incremental revenue.
• Retention & Advocacy: Maintain a customer satisfaction rating of 85 % or higher, proactively address churn risks, and turn satisfied clients into brand advocates.
• Cross‑Functional Collaboration: Partner with sales, marketing, and engineering to relay client feedback and influence product roadmap decisions.
• Travel & Flexibility: Participate in up to 20 % travel for on‑site visits, training sessions, or industry conferences, and adapt to alternate schedules as needed to support Mountain and Central time zones.

Essential Qualifications

• Education: Bachelor’s degree or higher in Business, Healthcare Administration, Information Technology, or a related discipline.
• Experience: Minimum 3 years of experience in a Customer Success, Account Management, or Client Services role, preferably within SaaS or health‑tech environments.
• Project Management: Demonstrated ability to lead complex projects, manage timelines, and deliver results on schedule.
• Change Management: Proven track record of guiding organizations through technology adoption and process transformation.
• Communication Skills: Exceptional written and verbal communication abilities, with a talent for translating technical concepts into clear business value.
• Interpersonal Skills: Strong relationship‑building capabilities, empathy, and the confidence to act as the voice of the customer within brighthush.
• Problem‑Solving: Innovative, critical thinker who can diagnose issues quickly and propose effective solutions.

Preferred Qualifications

• Experience in behavioral health, mental health services, or electronic medical records (EMR) systems.
• Professional certifications such as PMP, CSPO, or Certified Customer Success Manager (CCSM).
• Familiarity with agile development processes and collaboration tools (e.g., Jira, Confluence, Slack).
• Demonstrated success in driving upsell or cross‑sell initiatives.
• Previous remote work experience with a proven ability to stay organized and self‑motivated.

Core Skills & Competencies

• Client‑Centric Mindset: A genuine passion for helping clients achieve their mission and improve patient outcomes.
• Analytical Ability: Comfort with data analysis, KPI tracking, and reporting to demonstrate ROI.
• Technical Fluency: Ability to navigate web‑based platforms, understand API integrations, and discuss technical concepts with developers.
• Leadership & Influence: Capacity to lead cross‑functional teams without direct authority, fostering collaboration and shared ownership.
• Adaptability: Thrive in a fast‑moving, high‑growth environment where priorities can shift rapidly.
• Time Management: Skillful at juggling multiple accounts, projects, and stakeholder expectations simultaneously.

Compensation, Benefits & Perks

Salary Range: $70,000 – $80,000 per year, dependent on experience and qualifications.

In addition to a competitive base salary, brighthush offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Professional development stipend for certifications, conferences, and coursework.
• Remote‑work allowance for home office setup.
• Wellness programs, including mental‑health resources and virtual fitness classes.
• Employee assistance program (EAP) and life insurance.
• Performance‑based bonuses tied to customer satisfaction and revenue growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Success Manager, you will have clear pathways to advance into senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or even VP of Client Services. We invest heavily in continuous learning—regular training sessions, mentorship programs, and access to industry conferences ensure you stay at the forefront of behavioral health technology.

Work Environment & Culture

Our remote‑first model is built on trust, accountability, and open communication. You will join a diverse, inclusive team that celebrates different perspectives and backgrounds. brighthush is an Equal Opportunity Employer; we are committed to fostering an environment where every employee feels valued and empowered to bring their whole self to work.

Key cultural pillars include:

• Innovation: We encourage experimentation and reward ideas that improve client outcomes.
• Collaboration: Cross‑functional teamwork is at the heart of everything we do.
• Customer Obsession: Our clients’ success drives every decision.
• Integrity: Transparency and ethical conduct guide our interactions.
• Growth Mindset: Continuous improvement is celebrated, not just for the product but for each individual.

Application Process

If you are ready to make a meaningful impact on the behavioral health ecosystem and grow your career with a forward‑thinking technology leader, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

Apply To This Job

Join brighthush Today

Become part of a purpose‑driven organization where your expertise will directly influence the health and well‑being of communities across the nation. At brighthush, you are not just filling a role—you are shaping the future of behavioral health technology. Apply now and help us build lasting, trusted relationships that empower both providers and the people they serve.